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Answer Upon - Your Team Members Don't Have To Be Perfect
No Accidental Business with serious cerebral palsy; however, it did not affect his speech. Kenny's mother died of a brain tumor. The oldest of four sons, he helped raise his younger brothers. Kenny, very smart, was my cashier and did all of the warranty paper work for the business. From the back seat Kenny said, "I vote for you, too, because I believe that if you live, you will find a way to come back and save us." I said, "No, you cannot change the rules, everyone dies, except the one that gets the most votes. You have thirty more seconds to vote for yourself Kenny." "No, I vote for you," he said again.Sociologists put 100 people in a room for fifteen minutes. They secretly instructed two of those people to say only negative things, and the other 98 to say only positive things. Guess how long it took the two negative people to find each other and talk? Fifteen minutes! Like attracts like.Some entrepreneurs love to blame their bad financial circumstances on others. But when things are good, they’re quick to take credit for it. That doesn’t make sense. Two entrepreneurs in exactly the same city, same market, selling the same products for the same price: one makes a fortune while the other one goes bankrupt. And the loser tells you it’s the fault of the government, the weather, the market, the competition. And when you ask him how he explains his competitor’s success, what does he say? He accuses him of dishonesty, greed and underhandedness. The tall trees catch the wind.Everything we have is what we have created. Nothing comes TO you – everything comes THROUGH you. YOU create your success and your failure. Naming, blaming, complaining and shaming, is loser behavior. It’s not WHERE you are, my friend; it’s WHO you are. We attract what we are. Our minds are magnets. “If it’s to be, it’s up to me.” It’s all about taking responsibility. We get back what we send out. “Whatever the mind of man can believe and conceive, it can achieve”, Napoleon Hill told us. At a seminar I presented last week in Ottawa, I told the audience, “The only people in this audience who will get restless, indignant and uncomfortable when I use the word, ‘Loser’, are the losers!”Business success or failure is no accident – it’s simply a RESULT – a CONSEQUENCE. We reap what we sow. People who are always telling me they’re afraid of getting ripped off or unconsciously attracting shysters. They get what they expect. They create their circumstances ju Now it was Richard's turn to vote. Richard, in his middle thirties with a thick shock of hair like a young Elvis, also had cerebral palsy. His speech was much impaired and he spoke very slowly; still it was hard to understand him. He started out, " I know that I can not do much because of my handicap; however, I am very good on the computer. I type eleven words a minute with the eraser of a pencil. I do not want to die out here in the Gulf of Mexico. My mother, that I live with and my brother would be very sad. Mother needs me. My brother has a little boy, five months old, and I have a relationship with him. I want to live to see him grow up. If someone would give me a chance, I could work and do good for someone. Nobody will give me a chance. I want to vote for myself." One second of silence passed and Tony and Kenny asked together at the same time. "Can we vote again?" I said, "No! Sometimes in life you get only one chance to vote for yourself. You may get rushed to the hospital for open-heart surgery and you may have to sign a paper to allow the surgeons to operate. You cannot say, "I'm scared. Let's wait." If you wait you may need a heart transplant instead of just repair. You must always be ready to vote for yourself. Since I am the captain of the boat, I have the right to give my vote away if I want to. I gave my vote to Richard for voting for himself." And with that I prayed that Tony and Kenny better appreciate the value of voting for themselves. I knew my accountant would be a little upset because he was always after me for having too many employees, but I couldn't help myself. I hired Richard. He did my bookkeeping. He did all the accounts receivable, accounts payable and payroll. He typed holding a pencil upside down with the eraser pressing the keys. He worked hard. When I became a Professional speaker, Richard attended many of my presentaions. After two years he was proud to tell me he had applied for a job in payroll with the U.S. Department of Agriculture's Finance Center. They hired him on a trial basis, but on his second day he discovered a major error in their payroll system so they rewarded him with a permanent job. He has since had several promotions Email Etiquette in the Workplace: The Email Creed I would like to say that, the biggest room in the world is the room for improvement. I believe everyone wants to constantly improve. I believe each one of us is created as perfection; however, the results we create are excellent, so there is lots of room for improvement in what we do. The associates I hired in my bicycle and lawnmower shop like myself, were never perfect; however, they were excellent. Working with them as they improved taught me new ways to show forgiveness, understanding, and patience.I will give email communication the respect and value it deserves as a quick, acceptable and reliable form of internet communication.I will reply to an email within 24 hours or sooner, even if the reply consists of a few words (i.e. Great, Thanks, Sorry, Yes, No, Call me, etc.).I will use spell check and I will reread my emails prior to hitting the send button; because I understand that my email communications are a reflection on me.I will refrain from using abbreviations and email slang in my work related emails.I will address the person by name whenever possible and when appropriate in my email communications.I will work on developing an email voice that is even tone, respectable, positive and personable.I will use the blind copy email feature when sending out mass emails so not to disclose the email addresses of others without their consent.I will not forward emails containing the email addresses of others, unless the addresses belong to other members of the restricted email account.I will use the attachment feature when including communication of a more private nature (i.e. Letters, evaluations, information containing personal information, etc.).I will attempt to state the purpose or topic content of the email in the subject box.I will not use my business email address, provided by my employer, for personal and/or inappropriate use.I will at all times use good judgment in what I communicate via email, understanding that such communication could be accessed by others.I will refrain from using email as a substitute for person-to-person contact. My first employee was in a wheelchair from an auto accident that happened when he was sixteen. I hired him to answer the telephone and talk to customers who came into the store. My second employee had one arm. Word spread that I hired people with physical challenges. The placement officer at a local community college with a rehabilitation school called on my business about hiring people with physical and mental limitations. One day the placement officer asked me to interview a young man who was having trouble finding a job. He told me that David was a little shy, did not talk much and was afraid to go on interviews. He requested that I grant David an interview just for practice. He plainly told David that I had no positions open at the time and the interview was just for practice. When David came in for the interview, he hardly said a word. I told him what we do at the bicycle Shop and showed him around. When the interview was over I told him I would keep his application on file. Then I took a few minutes to coach David on how to apply for a job. I told David to keep showing up (figuratively) because the number one thing an employer wants in an associate is dependability. David was very quiet (he was evaluated as a slow learner in school). Every ten days or so, for weeks after the interview, David walked into the bicycle shop and stood by the front door. He never said a word, just stood by the door. I would tell him kindly, "I really do not have any positions open at this time." I wished he would go away but he kept showing up! The shop was a very labor-intensive place to work, with students unloading trucks, assembling bicycles and lawnmowers, making repairs and waiting on customers. I usually had seventeen employees at one time, mostly high school and college students. David continued to keep coming by about every ten days. He never said a word. One day, shortly before Christmas, a large tractor-trailer backed up to the shop, packed with 250 new, unassembled bicycles. It had to be unloaded right away or the driver would leave, and it might be a long time before I could get him back for the delivery. It was raining. Some of my student workers (without physical limitations) chose not to brave the weather to get into work, so I was short handed. The place was crowded with shoppers. Frustrated customers were waiting to be served. A line formed at the counter. It seemed everything was going wrong and on top of it, David came in the front door and just stood there. I looked at him and barked, " Well, all right! Fill out a time card and help me unload this truck!" David worked for my bicycle shop for eighteen years. His dedication was a model for me. He came to work every day thirty minutes early. He could talk; however, he rarely chose to. He was a man of few words. He drove my truck and made deliveries. He went to the bank to make daily deposits. David would assemble and check out all of the new lawnmowers. The customers would brag about David, saying, "He doesn't talk, but he really shows you how to operate a lawnmower!" I got into the habit of looking over at David for advice when I was making decisions. David would nod or shake his head. He helped me make a lot of good choices. Eventually, I let David run the business when I was out of the store taking care of other business. David was a blessing. I really feel that God sent David to me. I did my best to find David a better paying job with better benefits. However, he would not leave! I learned much from him. David drove a Corvette. One day a college student employee said, "Mr. Mike, you must be paying David more money than you do us, look at what he is driving." Within earshot, David heard. He simply held up his lunch bag, implying, "I bring my lunch. You buy your lunch. It is not how much you earn, it's how you manage your earning." I am so glad that David kept showing up. He was my last employee when I retired after 28 years, and closed the shop. I was able to hire over eighty five women and men with physical and mental challenges and coach them into more gainful employment in the community. I would look for what they could do, not what they could not do, as it is easy to find what people cannot do. I was 98 percent successful. I had just a few results that did not work out. I found my associates to be loyal, honest, and dependable. Consciously, I worked to remove their fear of being fired by encouraging them to make business decisions freely and by not pouncing on their mistakes. I encouraged my employees to constantly look to better themselves, whether it was within my company or somewhere else. I loved to coach them on how to apply for jobs and encouraged them to tell their prospective employers, "Please do not look at my disability. Look at my ability. Let me show you what I can do. I am honest, I am dependable, and I am willing to listen and learn." I told my associates if they left me for a better job and it did not work out, they could always come back. I looked for better paying jobs for my employees so I could hire more people with limitations who needed a place to enter the job market. I was blessed beyond my fondest dreams when I hired people with physical and mental challenges. Listening to and learning from them was a bountiful gift sent to me. Only expectations can limit people. Ordinary people can do extraordinary things. Your team members are not perfect and that's okay. They can still do excellent things. When I graduated from school, I was connected with a group of thirty people that made a pact to stick together for life. One particular girl is the leader. She has kept us all together for years with a newsletter that announces weddings, births, engagements and deaths (3 so far). As years go by, the twenty seven remaining are scattered around the world. Our leader arranges community projects each month for all of us to participate in, no matter where we are located. Our pact is to "hit and run"-we do good without getting credit, which is the whole idea. Knowing that no one knows makes us feel good. It helps me to walk around with a smile most of the time. We have a secret. One day I answered the phone at my bicycle shop and our leader was on the phone. She said that I was to be in Lafayette, Louisiana that Sunday for a community project. We were to entertain forty abused children. I was to bring potato chips and soft drinks. The girls would decorate the children's faces, and we would give them gifts and play games. The event was at a oil field playground at noon. The members of the group of twenty seven that were out of town or out of the country had to call a pay phone at the shelter on the playground at a certain time of the day. Everyone had to participate in some way- no matter what time it was where he or she was calling from. Everyone was expected to participate. When I hung up the phone, I called Tony, who worked for me answering the phones at my store. He had been in an auto accident when he was sixteen and was now confined to a wheel chair. He did not go out much and I thought it would be good for him. He was so happy I called, and his mother said that she would have him ready for nine o'clock on Sunday morning. When I hung up the phone, Kenny, one of my cashiers, asked if he could go with us. I told him not to listen in on my phone conversations anymore! Then I said, "Okay, but you must be in front of the bicycle shop on Sunday morning at ten o'clock because it takes two hours to get to Lafayette from New Orleans." Born with cerebral palsy, Kenny relied on crutches to walk. That Sunday morning, I said good-bye to my understanding wife and I picked up Tony. As I drove up to the shop for Kenny, I saw he was with a young man who was also using crutches for support. Kenny said, "This is my friend Richard. I knew you wouldn't mind if he came along. He does not get out much." I helped the men get into the back seat of my Ford van, set their crutches on top of Tony's folded wheelchair in the back, and we were off to Lafayette. Tony, Kenny and I talked all the way to Lafayette. Richard said very little. At the playground, we fixed hot dogs for the children. The girls painted faces and we gave out presents. The music was wonderful. As we say in Louisiana, "We passed a good time." On the trip back home, it was starting to get dark as we approached Baton Rouge. Everyone got quiet and rode in silence. I could hear the tires on the road and every once in awhile I could hear Tony, sitting next to me, sigh under his breath, "Oh me." The silence was creepy. Coming from a family of ten children, I got used to noise. Stationed on an attack aircraft carrier with a bunk directly under the catapult machinery that fired the jets off the ship, I got comfortable with noise. To disrupt the quiet, I said, "Let's play life boat. This van is a big pleasure boat. A friend of mine lent me his boat for the weekend and I decided to take you guys boating. We cruised out of the marina in Lake Pontchartrain and headed into the open waters of the Gulf of Mexico. We are now far from land. The radio is not working. The boat hit some sunken oil equipment, tearing a big hole, and now the boat is taking on water. There is only one life preserver on board. It will hold only one person. The boat is going down. We are in very deep water. Everyone will get sixty seconds to say why he should get the one life preserver, why he should live. "Since I am responsible for the boat, I will get to go first. My name is Mike Marino. I have a wife and two children and I have five brothers and four sisters who need me. My parents need me." I started saying things that I had accomplished in my life and that I deserved to live because I wanted to continue serving other people and trying to make a difference in the world. At the end of my one minute, I said, "I vote for me getting the life preserver." Then I added, "Tony, it's now your turn." Tony, 29 at the time, had been in an auto accident when he was sixteen, drag racing with other teenagers. He had been in the back seat. The accident left him in a coma for three months. I met him in Children's's Hospital when I was doing volunteer work. From the time I hired him, I would often go by his house to give him a ride to my bicycle shop, where he answered the phone through a head set. Tony said, "I vote for you, too." I said, "Tony you have fifty five more seconds to say something good about yourself!" The boat is sinking, everyone is going to die except the one with the life preserver!" Tony replied, "I still vote for you." Now it was Kenny's turn. He was born with serious cerebral palsy; however, it did not affect his speech. Kenny's mother died of a brain tumor. The oldest of four sons, he helped raise his younger brothers. Kenny, very smart, was my cashier and did all of the warranty paper work for the business. From the back seat Kenny said, "I vote for you, too, because I believe that if you live, you will find a way to come back and save us." I said, "No, you cannot change the rules, everyone dies, except the one that gets the most votes. You have thirty more seconds to vote for yourself Kenny." "No, I vote for you," he said again. Now it was Richard's turn to vote. Richard, in his middle thirties with a thick shock of hair like a young Elvis, also had cerebral palsy. His speech was much impaired and he spoke very slowly; still it was hard to understand him. He started out, " I know that I can not do much because of my handicap; however, I am very good on the computer. I type eleven words a minute with the eraser of a pencil. I do not want to die out here in the Gulf of Mexico. My mother, that I live with and my brother would be very sad. Mother needs me. My brother has a little boy, five months old, and I have a relationship with him. I want to live to see him grow up. If someone would give me a chance, I could work and do good for someone. Nobody will give me a chance. I want to vote for myself." One second of silence passed and Tony and Kenny asked together at the same time. "Can we vote again?" I said, "No! Sometimes in life you get only one chance to vote for yourself. You may get rushed to the hospital for open-heart surgery and you may have to sign a paper to allow the surgeons to operate. You cannot say, "I'm scared. Let's wait." If you wait you may need a heart transplant instead of just repair. You must always be ready to vote for yourself. Since I am the captain of the boat, I have the right to give my vote away if I want to. I gave my vote to Richard for voting for himself." And with that I prayed that Tony and Kenny better appreciate the value of voting for themselves. I knew my accountant would be a little upset because he was always after me for having too many employees, but I couldn't help myself. I hired Richard. He did my bookkeeping. He did all the accounts receivable, accounts payable and payroll. He typed holding a pencil upside down with the eraser pressing the keys. He worked hard. When I became a Professional speaker, Richard attended many of my presentaions. After two years he was proud to tell me he had applied for a job in payroll with the U.S. Department of Agriculture's Finance Center. They hired him on a trial basis, but on his second day he discovered a major error in their payroll system so they rewarded him with a permanent job. He has since had several promotions How Much Attention Do You Pay to Your Clothing? nded. The place was crowded with shoppers. Frustrated customers were waiting to be served. A line formed at the counter.In its broadest acceptance, the term ‘clothing’ refers to coverings for the entire body. When speaking about clothing, we can also refer to coverings for the hands , feet or head. Almost all the people on this planet wear clothing. Other terms such as ‘dress’, ‘apparel’ or ‘garments’ may be used when referring to clothing.The reasons why people wear clothing are both functional and social. The human body needs protection against some weather or environment features, and clothing provides safety for people. There is also a social and cultural meaning associated to clothing.There are many other ways in which a person can decorate his/her body, such as cosmetics, makeup or perfume, but these do not constitute a form of clothing, but are more likely to contribute to the general message that a particular style of clothing transmits. Some other article, which are carried and not worn, such as purses or umbrellas, are not considered clothing, but rather fashion accessories. Out of the two genders, it is the women who resort mostly to accessories and decorations. Most of the cosmetics or makeup on the market are designed for women, but that doesn’t mean that men are entirely neglected. And as far as clothing is concerned, both men and women receive the same attention, more or less.The functional aspect of clothing refers to the protection of the human body against the dangers that surround us, such as strong sunlight, precipitation, extreme cold, insects, abrasive substances and others. Throughout history, experience has taught humans to be extremely inventive as far as their safety is concerned. We can now find pieces of clothing design especially for protection against some hazards. Such pieces of clothing are swimsuits or diving suits, costumes for bee-keepers, clothing with high visibility, leather costumes for motorcy It seemed everything was going wrong and on top of it, David came in the front door and just stood there. I looked at him and barked, " Well, all right! Fill out a time card and help me unload this truck!" David worked for my bicycle shop for eighteen years. His dedication was a model for me. He came to work every day thirty minutes early. He could talk; however, he rarely chose to. He was a man of few words. He drove my truck and made deliveries. He went to the bank to make daily deposits. David would assemble and check out all of the new lawnmowers. The customers would brag about David, saying, "He doesn't talk, but he really shows you how to operate a lawnmower!" I got into the habit of looking over at David for advice when I was making decisions. David would nod or shake his head. He helped me make a lot of good choices. Eventually, I let David run the business when I was out of the store taking care of other business. David was a blessing. I really feel that God sent David to me. I did my best to find David a better paying job with better benefits. However, he would not leave! I learned much from him. David drove a Corvette. One day a college student employee said, "Mr. Mike, you must be paying David more money than you do us, look at what he is driving." Within earshot, David heard. He simply held up his lunch bag, implying, "I bring my lunch. You buy your lunch. It is not how much you earn, it's how you manage your earning." I am so glad that David kept showing up. He was my last employee when I retired after 28 years, and closed the shop. I was able to hire over eighty five women and men with physical and mental challenges and coach them into more gainful employment in the community. I would look for what they could do, not what they could not do, as it is easy to find what people cannot do. I was 98 percent successful. I had just a few results that did not work out. I found my associates to be loyal, honest, and dependable. Consciously, I worked to remove their fear of being fired by encouraging them to make business decisions freely and by not pouncing on their mistakes. I encouraged my employees to constantly look to better themselves, whether it was within my company or somewhere else. I loved to coach them on how to apply for jobs and encouraged them to tell their prospective employers, "Please do not look at my disability. Look at my ability. Let me show you what I can do. I am honest, I am dependable, and I am willing to listen and learn." I told my associates if they left me for a better job and it did not work out, they could always come back. I looked for better paying jobs for my employees so I could hire more people with limitations who needed a place to enter the job market. I was blessed beyond my fondest dreams when I hired people with physical and mental challenges. Listening to and learning from them was a bountiful gift sent to me. Only expectations can limit people. Ordinary people can do extraordinary things. Your team members are not perfect and that's okay. They can still do excellent things. When I graduated from school, I was connected with a group of thirty people that made a pact to stick together for life. One particular girl is the leader. She has kept us all together for years with a newsletter that announces weddings, births, engagements and deaths (3 so far). As years go by, the twenty seven remaining are scattered around the world. Our leader arranges community projects each month for all of us to participate in, no matter where we are located. Our pact is to "hit and run"-we do good without getting credit, which is the whole idea. Knowing that no one knows makes us feel good. It helps me to walk around with a smile most of the time. We have a secret. One day I answered the phone at my bicycle shop and our leader was on the phone. She said that I was to be in Lafayette, Louisiana that Sunday for a community project. We were to entertain forty abused children. I was to bring potato chips and soft drinks. The girls would decorate the children's faces, and we would give them gifts and play games. The event was at a oil field playground at noon. The members of the group of twenty seven that were out of town or out of the country had to call a pay phone at the shelter on the playground at a certain time of the day. Everyone had to participate in some way- no matter what time it was where he or she was calling from. Everyone was expected to participate. When I hung up the phone, I called Tony, who worked for me answering the phones at my store. He had been in an auto accident when he was sixteen and was now confined to a wheel chair. He did not go out much and I thought it would be good for him. He was so happy I called, and his mother said that she would have him ready for nine o'clock on Sunday morning. When I hung up the phone, Kenny, one of my cashiers, asked if he could go with us. I told him not to listen in on my phone conversations anymore! Then I said, "Okay, but you must be in front of the bicycle shop on Sunday morning at ten o'clock because it takes two hours to get to Lafayette from New Orleans." Born with cerebral palsy, Kenny relied on crutches to walk. That Sunday morning, I said good-bye to my understanding wife and I picked up Tony. As I drove up to the shop for Kenny, I saw he was with a young man who was also using crutches for support. Kenny said, "This is my friend Richard. I knew you wouldn't mind if he came along. He does not get out much." I helped the men get into the back seat of my Ford van, set their crutches on top of Tony's folded wheelchair in the back, and we were off to Lafayette. Tony, Kenny and I talked all the way to Lafayette. Richard said very little. At the playground, we fixed hot dogs for the children. The girls painted faces and we gave out presents. The music was wonderful. As we say in Louisiana, "We passed a good time." On the trip back home, it was starting to get dark as we approached Baton Rouge. Everyone got quiet and rode in silence. I could hear the tires on the road and every once in awhile I could hear Tony, sitting next to me, sigh under his breath, "Oh me." The silence was creepy. Coming from a family of ten children, I got used to noise. Stationed on an attack aircraft carrier with a bunk directly under the catapult machinery that fired the jets off the ship, I got comfortable with noise. To disrupt the quiet, I said, "Let's play life boat. This van is a big pleasure boat. A friend of mine lent me his boat for the weekend and I decided to take you guys boating. We cruised out of the marina in Lake Pontchartrain and headed into the open waters of the Gulf of Mexico. We are now far from land. The radio is not working. The boat hit some sunken oil equipment, tearing a big hole, and now the boat is taking on water. There is only one life preserver on board. It will hold only one person. The boat is going down. We are in very deep water. Everyone will get sixty seconds to say why he should get the one life preserver, why he should live. "Since I am responsible for the boat, I will get to go first. My name is Mike Marino. I have a wife and two children and I have five brothers and four sisters who need me. My parents need me." I started saying things that I had accomplished in my life and that I deserved to live because I wanted to continue serving other people and trying to make a difference in the world. At the end of my one minute, I said, "I vote for me getting the life preserver." Then I added, "Tony, it's now your turn." Tony, 29 at the time, had been in an auto accident when he was sixteen, drag racing with other teenagers. He had been in the back seat. The accident left him in a coma for three months. I met him in Children's's Hospital when I was doing volunteer work. From the time I hired him, I would often go by his house to give him a ride to my bicycle shop, where he answered the phone through a head set. Tony said, "I vote for you, too." I said, "Tony you have fifty five more seconds to say something good about yourself!" The boat is sinking, everyone is going to die except the one with the life preserver!" Tony replied, "I still vote for you." Now it was Kenny's turn. He was born with serious cerebral palsy; however, it did not affect his speech. Kenny's mother died of a brain tumor. The oldest of four sons, he helped raise his younger brothers. Kenny, very smart, was my cashier and did all of the warranty paper work for the business. From the back seat Kenny said, "I vote for you, too, because I believe that if you live, you will find a way to come back and save us." I said, "No, you cannot change the rules, everyone dies, except the one that gets the most votes. You have thirty more seconds to vote for yourself Kenny." "No, I vote for you," he said again. Now it was Richard's turn to vote. Richard, in his middle thirties with a thick shock of hair like a young Elvis, also had cerebral palsy. His speech was much impaired and he spoke very slowly; still it was hard to understand him. He started out, " I know that I can not do much because of my handicap; however, I am very good on the computer. I type eleven words a minute with the eraser of a pencil. I do not want to die out here in the Gulf of Mexico. My mother, that I live with and my brother would be very sad. Mother needs me. My brother has a little boy, five months old, and I have a relationship with him. I want to live to see him grow up. If someone would give me a chance, I could work and do good for someone. Nobody will give me a chance. I want to vote for myself." One second of silence passed and Tony and Kenny asked together at the same time. "Can we vote again?" I said, "No! Sometimes in life you get only one chance to vote for yourself. You may get rushed to the hospital for open-heart surgery and you may have to sign a paper to allow the surgeons to operate. You cannot say, "I'm scared. Let's wait." If you wait you may need a heart transplant instead of just repair. You must always be ready to vote for yourself. Since I am the captain of the boat, I have the right to give my vote away if I want to. I gave my vote to Richard for voting for himself." And with that I prayed that Tony and Kenny better appreciate the value of voting for themselves. I knew my accountant would be a little upset because he was always after me for having too many employees, but I couldn't help myself. I hired Richard. He did my bookkeeping. He did all the accounts receivable, accounts payable and payroll. He typed holding a pencil upside down with the eraser pressing the keys. He worked hard. When I became a Professional speaker, Richard attended many of my presentaions. After two years he was proud to tell me he had applied for a job in payroll with the U.S. Department of Agriculture's Finance Center. They hired him on a trial basis, but on his second day he discovered a major error in their payroll system so they rewarded him with a permanent job. He has since had several promotions Stakeholders ployees so I could hire more people with limitations who needed a place to enter the job market. I was blessed beyond my fondest dreams when I hired people with physical and mental challenges. Listening to and learning from them was a bountiful gift sent to me.A stakeholder is a person who has a legitimate interest in a company or organisation. Stakeholders are usually effected by company's decisions and changes. Stakeholders influence decisions made by company's for example, customers could recommend products and the business would take action accordingly. Some Stakeholders such as Shareholders have a share in the company and would be interested in performance of the company to get a good return on there investment.Examples of Stakeholderso Managing Director - The Managing director or a company or a organisation would be interested in how the business performs.o Employees - A employee would be interested in how well the company is running, they would want to know if the company was successful or not, if the company was not performing the employee could lose there job.o Trade Unions - A trade union would have a interest in the conditions and their financial background of the company so they can protect the employees.o Customers - Customers would have a interest in the company's products, price and quality not forgetting there future plans.o Local Community - Traffic and deliveries would effect the local community. The local community could also be interested in future plans for the company and job vacancies.o Competitors - Competitors would be interested in pricing and quality to place there products accordingly. For example if Tesco's was selling milk at 39 pence Sainsburys would try to under cut Tesco's so customers would go from Tesco's to Sainsburys to buy there food.o Suppliers - Suppliers would want to know if a company can afford to pay them on time. Some companies would not want to supply certain companies for example, Gucci would not supply Marks and Spensors with there products because they feel t Only expectations can limit people. Ordinary people can do extraordinary things. Your team members are not perfect and that's okay. They can still do excellent things. When I graduated from school, I was connected with a group of thirty people that made a pact to stick together for life. One particular girl is the leader. She has kept us all together for years with a newsletter that announces weddings, births, engagements and deaths (3 so far). As years go by, the twenty seven remaining are scattered around the world. Our leader arranges community projects each month for all of us to participate in, no matter where we are located. Our pact is to "hit and run"-we do good without getting credit, which is the whole idea. Knowing that no one knows makes us feel good. It helps me to walk around with a smile most of the time. We have a secret. One day I answered the phone at my bicycle shop and our leader was on the phone. She said that I was to be in Lafayette, Louisiana that Sunday for a community project. We were to entertain forty abused children. I was to bring potato chips and soft drinks. The girls would decorate the children's faces, and we would give them gifts and play games. The event was at a oil field playground at noon. The members of the group of twenty seven that were out of town or out of the country had to call a pay phone at the shelter on the playground at a certain time of the day. Everyone had to participate in some way- no matter what time it was where he or she was calling from. Everyone was expected to participate. When I hung up the phone, I called Tony, who worked for me answering the phones at my store. He had been in an auto accident when he was sixteen and was now confined to a wheel chair. He did not go out much and I thought it would be good for him. He was so happy I called, and his mother said that she would have him ready for nine o'clock on Sunday morning. When I hung up the phone, Kenny, one of my cashiers, asked if he could go with us. I told him not to listen in on my phone conversations anymore! Then I said, "Okay, but you must be in front of the bicycle shop on Sunday morning at ten o'clock because it takes two hours to get to Lafayette from New Orleans." Born with cerebral palsy, Kenny relied on crutches to walk. That Sunday morning, I said good-bye to my understanding wife and I picked up Tony. As I drove up to the shop for Kenny, I saw he was with a young man who was also using crutches for support. Kenny said, "This is my friend Richard. I knew you wouldn't mind if he came along. He does not get out much." I helped the men get into the back seat of my Ford van, set their crutches on top of Tony's folded wheelchair in the back, and we were off to Lafayette. Tony, Kenny and I talked all the way to Lafayette. Richard said very little. At the playground, we fixed hot dogs for the children. The girls painted faces and we gave out presents. The music was wonderful. As we say in Louisiana, "We passed a good time." On the trip back home, it was starting to get dark as we approached Baton Rouge. Everyone got quiet and rode in silence. I could hear the tires on the road and every once in awhile I could hear Tony, sitting next to me, sigh under his breath, "Oh me." The silence was creepy. Coming from a family of ten children, I got used to noise. Stationed on an attack aircraft carrier with a bunk directly under the catapult machinery that fired the jets off the ship, I got comfortable with noise. To disrupt the quiet, I said, "Let's play life boat. This van is a big pleasure boat. A friend of mine lent me his boat for the weekend and I decided to take you guys boating. We cruised out of the marina in Lake Pontchartrain and headed into the open waters of the Gulf of Mexico. We are now far from land. The radio is not working. The boat hit some sunken oil equipment, tearing a big hole, and now the boat is taking on water. There is only one life preserver on board. It will hold only one person. The boat is going down. We are in very deep water. Everyone will get sixty seconds to say why he should get the one life preserver, why he should live. "Since I am responsible for the boat, I will get to go first. My name is Mike Marino. I have a wife and two children and I have five brothers and four sisters who need me. My parents need me." I started saying things that I had accomplished in my life and that I deserved to live because I wanted to continue serving other people and trying to make a difference in the world. At the end of my one minute, I said, "I vote for me getting the life preserver." Then I added, "Tony, it's now your turn." Tony, 29 at the time, had been in an auto accident when he was sixteen, drag racing with other teenagers. He had been in the back seat. The accident left him in a coma for three months. I met him in Children's's Hospital when I was doing volunteer work. From the time I hired him, I would often go by his house to give him a ride to my bicycle shop, where he answered the phone through a head set. Tony said, "I vote for you, too." I said, "Tony you have fifty five more seconds to say something good about yourself!" The boat is sinking, everyone is going to die except the one with the life preserver!" Tony replied, "I still vote for you." Now it was Kenny's turn. He was born with serious cerebral palsy; however, it did not affect his speech. Kenny's mother died of a brain tumor. The oldest of four sons, he helped raise his younger brothers. Kenny, very smart, was my cashier and did all of the warranty paper work for the business. From the back seat Kenny said, "I vote for you, too, because I believe that if you live, you will find a way to come back and save us." I said, "No, you cannot change the rules, everyone dies, except the one that gets the most votes. You have thirty more seconds to vote for yourself Kenny." "No, I vote for you," he said again. Now it was Richard's turn to vote. Richard, in his middle thirties with a thick shock of hair like a young Elvis, also had cerebral palsy. His speech was much impaired and he spoke very slowly; still it was hard to understand him. He started out, " I know that I can not do much because of my handicap; however, I am very good on the computer. I type eleven words a minute with the eraser of a pencil. I do not want to die out here in the Gulf of Mexico. My mother, that I live with and my brother would be very sad. Mother needs me. My brother has a little boy, five months old, and I have a relationship with him. I want to live to see him grow up. If someone would give me a chance, I could work and do good for someone. Nobody will give me a chance. I want to vote for myself." One second of silence passed and Tony and Kenny asked together at the same time. "Can we vote again?" I said, "No! Sometimes in life you get only one chance to vote for yourself. You may get rushed to the hospital for open-heart surgery and you may have to sign a paper to allow the surgeons to operate. You cannot say, "I'm scared. Let's wait." If you wait you may need a heart transplant instead of just repair. You must always be ready to vote for yourself. Since I am the captain of the boat, I have the right to give my vote away if I want to. I gave my vote to Richard for voting for himself." And with that I prayed that Tony and Kenny better appreciate the value of voting for themselves. I knew my accountant would be a little upset because he was always after me for having too many employees, but I couldn't help myself. I hired Richard. He did my bookkeeping. He did all the accounts receivable, accounts payable and payroll. He typed holding a pencil upside down with the eraser pressing the keys. He worked hard. When I became a Professional speaker, Richard attended many of my presentaions. After two years he was proud to tell me he had applied for a job in payroll with the U.S. Department of Agriculture's Finance Center. They hired him on a trial basis, but on his second day he discovered a major error in their payroll system so they rewarded him with a permanent job. He has since had several promotions Direct Matches: The Key To Using Direct Matches In Your Business ou wouldn't mind if he came along. He does not get out much." I helped the men get into the back seat of my Ford van, set their crutches on top of Tony's folded wheelchair in the back, and we were off to Lafayette. Tony, Kenny and I talked all the way to Lafayette. Richard said very little. At the playground, we fixed hot dogs for the children. The girls painted faces and we gave out presents. The music was wonderful. As we say in Louisiana, "We passed a good time."Direct Matches is one of the newest online meeting places. It is creating quite a stir in the world of business for it fresh ideas and creative opportunities. Direct Matches offers the opportunity to meet people in business, the dating world, education, as well as a home business plan that many are using to make a great income from their own homes.Use Direct Matches to promote your business by signing up for a free account and meeting people. You will meet people by adding them to your contacts and emailing them. Direct Matches is full of people looking for opportunities to network with people.Direct Matches is a hub for business activity of all kinds and a perfect place to set up a forum of your own. You can join as many forum here as you would like and establish yourself as a leader in your field by answering questions from newbies and professionals and a place where you can promote your own businesses, techniques, and skills.Direct Matches also offers opportunities for singles and people looking for a way to make more money. As a free member you can network and build your leads and contacts and also take advantage of the dating side of the site. As a paying member you are eligible to earn up to $12,000 per week.Direct matches is one of the easiest ways on the net to make money because everyone is always looking to meet new people whether it be to grow their businesses, or just to make contact with diverse people from all over the world. The fact that it is free to join makes it accessible to all. Direct matches is being hailed as the Myspace for the business world and it is receiving acclaim for it’s own creative opportunity. This is one hot internet site you won’t want to miss.I personally have met many great people and have had the opportunity to share my business countless times. I lo On the trip back home, it was starting to get dark as we approached Baton Rouge. Everyone got quiet and rode in silence. I could hear the tires on the road and every once in awhile I could hear Tony, sitting next to me, sigh under his breath, "Oh me." The silence was creepy. Coming from a family of ten children, I got used to noise. Stationed on an attack aircraft carrier with a bunk directly under the catapult machinery that fired the jets off the ship, I got comfortable with noise. To disrupt the quiet, I said, "Let's play life boat. This van is a big pleasure boat. A friend of mine lent me his boat for the weekend and I decided to take you guys boating. We cruised out of the marina in Lake Pontchartrain and headed into the open waters of the Gulf of Mexico. We are now far from land. The radio is not working. The boat hit some sunken oil equipment, tearing a big hole, and now the boat is taking on water. There is only one life preserver on board. It will hold only one person. The boat is going down. We are in very deep water. Everyone will get sixty seconds to say why he should get the one life preserver, why he should live. "Since I am responsible for the boat, I will get to go first. My name is Mike Marino. I have a wife and two children and I have five brothers and four sisters who need me. My parents need me." I started saying things that I had accomplished in my life and that I deserved to live because I wanted to continue serving other people and trying to make a difference in the world. At the end of my one minute, I said, "I vote for me getting the life preserver." Then I added, "Tony, it's now your turn." Tony, 29 at the time, had been in an auto accident when he was sixteen, drag racing with other teenagers. He had been in the back seat. The accident left him in a coma for three months. I met him in Children's's Hospital when I was doing volunteer work. From the time I hired him, I would often go by his house to give him a ride to my bicycle shop, where he answered the phone through a head set. Tony said, "I vote for you, too." I said, "Tony you have fifty five more seconds to say something good about yourself!" The boat is sinking, everyone is going to die except the one with the life preserver!" Tony replied, "I still vote for you." Now it was Kenny's turn. He was born with serious cerebral palsy; however, it did not affect his speech. Kenny's mother died of a brain tumor. The oldest of four sons, he helped raise his younger brothers. Kenny, very smart, was my cashier and did all of the warranty paper work for the business. From the back seat Kenny said, "I vote for you, too, because I believe that if you live, you will find a way to come back and save us." I said, "No, you cannot change the rules, everyone dies, except the one that gets the most votes. You have thirty more seconds to vote for yourself Kenny." "No, I vote for you," he said again. Now it was Richard's turn to vote. Richard, in his middle thirties with a thick shock of hair like a young Elvis, also had cerebral palsy. His speech was much impaired and he spoke very slowly; still it was hard to understand him. He started out, " I know that I can not do much because of my handicap; however, I am very good on the computer. I type eleven words a minute with the eraser of a pencil. I do not want to die out here in the Gulf of Mexico. My mother, that I live with and my brother would be very sad. Mother needs me. My brother has a little boy, five months old, and I have a relationship with him. I want to live to see him grow up. If someone would give me a chance, I could work and do good for someone. Nobody will give me a chance. I want to vote for myself." One second of silence passed and Tony and Kenny asked together at the same time. "Can we vote again?" I said, "No! Sometimes in life you get only one chance to vote for yourself. You may get rushed to the hospital for open-heart surgery and you may have to sign a paper to allow the surgeons to operate. You cannot say, "I'm scared. Let's wait." If you wait you may need a heart transplant instead of just repair. You must always be ready to vote for yourself. Since I am the captain of the boat, I have the right to give my vote away if I want to. I gave my vote to Richard for voting for himself." And with that I prayed that Tony and Kenny better appreciate the value of voting for themselves. I knew my accountant would be a little upset because he was always after me for having too many employees, but I couldn't help myself. I hired Richard. He did my bookkeeping. He did all the accounts receivable, accounts payable and payroll. He typed holding a pencil upside down with the eraser pressing the keys. He worked hard. When I became a Professional speaker, Richard attended many of my presentaions. After two years he was proud to tell me he had applied for a job in payroll with the U.S. Department of Agriculture's Finance Center. They hired him on a trial basis, but on his second day he discovered a major error in their payroll system so they rewarded him with a permanent job. He has since had several promotions Vehicle Leasing - A Case Study with serious cerebral palsy; however, it did not affect his speech. Kenny's mother died of a brain tumor. The oldest of four sons, he helped raise his younger brothers. Kenny, very smart, was my cashier and did all of the warranty paper work for the business. From the back seat Kenny said, "I vote for you, too, because I believe that if you live, you will find a way to come back and save us." I said, "No, you cannot change the rules, everyone dies, except the one that gets the most votes. You have thirty more seconds to vote for yourself Kenny." "No, I vote for you," he said again.A manufacturing company with 120 staff historically bought their company vehicles from the local dealer who offered excellent service, choice and most importantly a large discount. The quantity of cars required at this stage was six and two vans, which they purchased from ex-demonstration stock.The company was experiencing a surge in production and as a result they had to manage cash flow tightly as expenditure on meeting the production deadlines was going out long before the products were being paid for. As a result the financial team looked at the accounts and decided to look at cost cutting across the business to sustain the cash until they got paid.One area that seemed to stand out as an obvious cut was company cars. The current cars were bought outright and part-exchanged after twelve months or when a new member of the team joined the company. The company employed contract workers who needed a car to travel to appointments and this was one area that could be changed to help improve the cash flow of the business.The financial director spoke to the dealer who identified a contract hire and leasing company who specialised in company vehicle finance for business. The broker liaised with both the dealer who sourced the vehicles and the finance company that provided the finance and therefore could provide a vital service to this business. The broker explained that the company could part-exchange their current vehicles or he would sell them on the open market on their behalf to raise some cash. The next step was to decide on a monthly payment for the fleet of vehicles that the company could lease for three years. So instead of paying ?25,000 minimum per vehicle in one hit the company now had a monthly payment of ?1840.00 spread over three years for eight vehicles (including the vans).The company have n Now it was Richard's turn to vote. Richard, in his middle thirties with a thick shock of hair like a young Elvis, also had cerebral palsy. His speech was much impaired and he spoke very slowly; still it was hard to understand him. He started out, " I know that I can not do much because of my handicap; however, I am very good on the computer. I type eleven words a minute with the eraser of a pencil. I do not want to die out here in the Gulf of Mexico. My mother, that I live with and my brother would be very sad. Mother needs me. My brother has a little boy, five months old, and I have a relationship with him. I want to live to see him grow up. If someone would give me a chance, I could work and do good for someone. Nobody will give me a chance. I want to vote for myself." One second of silence passed and Tony and Kenny asked together at the same time. "Can we vote again?" I said, "No! Sometimes in life you get only one chance to vote for yourself. You may get rushed to the hospital for open-heart surgery and you may have to sign a paper to allow the surgeons to operate. You cannot say, "I'm scared. Let's wait." If you wait you may need a heart transplant instead of just repair. You must always be ready to vote for yourself. Since I am the captain of the boat, I have the right to give my vote away if I want to. I gave my vote to Richard for voting for himself." And with that I prayed that Tony and Kenny better appreciate the value of voting for themselves. I knew my accountant would be a little upset because he was always after me for having too many employees, but I couldn't help myself. I hired Richard. He did my bookkeeping. He did all the accounts receivable, accounts payable and payroll. He typed holding a pencil upside down with the eraser pressing the keys. He worked hard. When I became a Professional speaker, Richard attended many of my presentaions. After two years he was proud to tell me he had applied for a job in payroll with the U.S. Department of Agriculture's Finance Center. They hired him on a trial basis, but on his second day he discovered a major error in their payroll system so they rewarded him with a permanent job. He has since had several promotions and has stopped by to show me his new car. If you ever saw Richard walking down the street on his crutches, you would think it was impossible for him to drive a car, but he has learned how. When people ask Richard how he does all that he does, he replies, "If you don't vote for yourself, nobody votes for you.." I have had the privilege to work and play with excellent, not perfect, people. A long time ago I discovered something about David, Tony Kenny, Richard, and all of the other men and women I have employed as associates: I was not sent to help them grow, they were sent to help me grow. I don't mean growing my business, I mean growing as a person, intellectually and emotionally. Working with them as they improved their skills and sharply raised their self-value taught me new ways to show forgiveness, understanding, and patience.
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