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  • Answer Upon - Customer Service – Serving Stinging Scorpions with a Smile

    In The Wrong Job? - CareersCoach
    Have you ever found yourself wondering if you are in the right job? Or if there is some other job out there that might be a better fit? To find out take our quiz.The alarm goes off on Monday morning. . .A. You leap out of bed! Because Monday is your favorite day!ngly placing a high priority on the service they receive and they want to know you are committed to their satisfaction. Many, if not most, customers will be satisfied with general product fulfillment, but there will be some that may never be satisfied. Work to help them find a solution and never lose your patience with the stinging sensation you receive when all you
    Culinary Arts, a Viable and Exciting Career?
    Culinary arts are becoming one of the most popular career fields today. More and more people are dropping their old jobs and enrolling in classes and colleges specializing in culinary arts to pursue a career in the field. There are many job opportunities worldwide for chefs and cooks
    There is a story about a man who was traveling in the desert. His travels had been long and the days had been hot. He came upon a small brook trickling through a small oasis. He desperately sought a drink to refresh himself, but noticed the largest pool (which was small by any standard) had a scorpion clinging to a small rock on the side of the brook.

    It seems that the scorpion had fallen into the water and was having difficulty getting out. With the scorpion in the water the man had no real choice but to remove it just to get a drink.

    Being a kind man he sought to remove the scorpion from the water instead of killing the creature. Several times the scorpion stung the man. Another traveler spotted the situation and asked why he would try to help a creature that was determined to hurt him.

    The man replied, “I know it is the nature of the scorpion to sting, but it is my nature to rescue and I do not wish to change my nature.”

    This story is a perfect parallel to customer service. You may consider the water in our story your product. It has the ability to refresh and revive. The scorpion can be certain customers who may not always respond in a positive manner. As a business owner you are the man attempting to explain to others why you tolerate rude scorpions.

    You’ve heard the old adage; “There are two rules in business. 1) The customer is always right and, 2) if the customer is wrong refer to rule 1.”

    Customers are increasingly placing a high priority on the service they receive and they want to know you are committed to their satisfaction. Many, if not most, customers will be satisfied with general product fulfillment, but there will be some that may never be satisfied. Work to help them find a solution and never lose your patience with the stinging sensation you receive when all you a

    I Wish I'd Have Thought of That Myself!
    "Look, what you need to do is just quit eating so much and start exercising!" Perhaps you have been blessed with having a concerned family member assist you with such direct suggestions. Let me ask you, did it motivate you? Probably not, right? In fact, often times what happens is thi
    that the scorpion had fallen into the water and was having difficulty getting out. With the scorpion in the water the man had no real choice but to remove it just to get a drink.

    Being a kind man he sought to remove the scorpion from the water instead of killing the creature. Several times the scorpion stung the man. Another traveler spotted the situation and asked why he would try to help a creature that was determined to hurt him.

    The man replied, “I know it is the nature of the scorpion to sting, but it is my nature to rescue and I do not wish to change my nature.”

    This story is a perfect parallel to customer service. You may consider the water in our story your product. It has the ability to refresh and revive. The scorpion can be certain customers who may not always respond in a positive manner. As a business owner you are the man attempting to explain to others why you tolerate rude scorpions.

    You’ve heard the old adage; “There are two rules in business. 1) The customer is always right and, 2) if the customer is wrong refer to rule 1.”

    Customers are increasingly placing a high priority on the service they receive and they want to know you are committed to their satisfaction. Many, if not most, customers will be satisfied with general product fulfillment, but there will be some that may never be satisfied. Work to help them find a solution and never lose your patience with the stinging sensation you receive when all you

    Business Owner's Essentials - The 5 Biggest Challenges for Today's Business Owner
    Some of these challenges have been around since business began and others are new ones that are being faced as technology and the marketplace evolves. As a business owner, you need to be sure that you are handling each of these effectively and looking out for where they might destroy
    ked why he would try to help a creature that was determined to hurt him.

    The man replied, “I know it is the nature of the scorpion to sting, but it is my nature to rescue and I do not wish to change my nature.”

    This story is a perfect parallel to customer service. You may consider the water in our story your product. It has the ability to refresh and revive. The scorpion can be certain customers who may not always respond in a positive manner. As a business owner you are the man attempting to explain to others why you tolerate rude scorpions.

    You’ve heard the old adage; “There are two rules in business. 1) The customer is always right and, 2) if the customer is wrong refer to rule 1.”

    Customers are increasingly placing a high priority on the service they receive and they want to know you are committed to their satisfaction. Many, if not most, customers will be satisfied with general product fulfillment, but there will be some that may never be satisfied. Work to help them find a solution and never lose your patience with the stinging sensation you receive when all you

    Getting Past Fear
    Have you gotten tons of career advice, solicited and unsolicited? You nod when you hear it and think, "Yeah, I know this stuff." So, what else is new?But what have you done with the advice? Fess up. Probably very little.Do any of these scenarios fit?* Yo
    e. The scorpion can be certain customers who may not always respond in a positive manner. As a business owner you are the man attempting to explain to others why you tolerate rude scorpions.

    You’ve heard the old adage; “There are two rules in business. 1) The customer is always right and, 2) if the customer is wrong refer to rule 1.”

    Customers are increasingly placing a high priority on the service they receive and they want to know you are committed to their satisfaction. Many, if not most, customers will be satisfied with general product fulfillment, but there will be some that may never be satisfied. Work to help them find a solution and never lose your patience with the stinging sensation you receive when all you

    Advertising Which Visualizes Quality
    If you run a company that sells a product or manufactures a specialty product then your advertising needs to signify to the customer that your products are of the highest quality and the best value. But how can a company create advertising or a marketing program, which allows the con
    ngly placing a high priority on the service they receive and they want to know you are committed to their satisfaction. Many, if not most, customers will be satisfied with general product fulfillment, but there will be some that may never be satisfied. Work to help them find a solution and never lose your patience with the stinging sensation you receive when all you are seeking to do is help.

    As a business owner intent on quality customer service you can’t allow negative customers to alter your commitment to customer service. You may not understand why they insist on ‘stinging’, but at the end of the day you are the only one whose responses you can control. If it is in your nature to provide quality customer service then you will strive to do so even in the most trying of circumstances.

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