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Answer Upon - Bad Customer Service Does Not Happen Overnight
Before you hit the back button thinking bartering went out of fashion when money came along. Think again. Bartering has not only thrived all this while, it has made a come back in the business world in a big way. If the International Reciprocal Trade Association is any indication, bartering today is a whopping six-billion-dollar business-to-business success story worldwide. And it is expected to grow by more than ten percent annually.Bartering down the agesDictionary defines bartering as the ‘exchange of goods and services without monetary transaction'. It is simply an exchange of goods between two parties, who need something from each other. This mutual give and take has been practiced since antiquity, but has had its share of problems too. Picture this, a fishmonger wanting a new fishing net goes to a net maker with a handsome catch of fish. But the net maker isn't interested in his fish. So, the fishmonger has either to remain without a net or make one
If the policy does not benefit the Customer, why do you have it in place? And if you are trying to meet Company policy and it obviously is affecting your ability to provide the best serv
Why would any franchisor want to terminate a franchisee who pays royalties into the system, assists the franchisor in extending his brand name and helps the franchise system gain market share, growth and profitability? Indeed all good points to the question; why? Well often a franchise outlet is under performing, undermining the system or not accomplishing those objectives.It is for this reason as a franchisor and often feeling more like a grandfather or coach, I had to come to terms with when it was time to sever the franchise relationship. I therefore put this clause into my franchise agreements;6. TERMINATION AND DEFAULTS6.1 Termination by FranchisorFranchisor may terminate the Franchise Agreement at the time indicated, if any of the following events occurs, each of which shall be deemed a default:(a) immediately, if the Franchisee or the Franchised Business is declared bankrupt or judicially determined to be insolvent, or all or a substantial p
Bad Customer Service is not from bad customers, poorly made product, high prices, poor location, voodoo or moon phases. (I have personally blamed angry customers on the phases of the moon, have you?)
Let’s take a moment and examine the items that influence Customer Service.
Policies have a major influence in how you are allowed to treat your organizations Customers. I have worked in and consulted with organizations that have written policies regarding everything from starting time to break time to quitting time and everything thing in between, including greeting techniques, phone manners, dress code, computer use and what time to turn the outdoor lights on. When complying with every policy, you must consider the Customer Factor. You might start by asking this question.
Does the policy in place allow the employee to perform a duty, act on behalf of, and act in the name of The Company for the Benefit of the Customer? (We are not addressing safety policies, or other policies that deal with Company ordering policies or employee benefits, etc…this is strictly in regards to Customer Service)
If the policy does not benefit the Customer, why do you have it in place? And if you are trying to meet Company policy and it obviously is affecting your ability to provide the best servi
A GOOD INVESTMENT – I am the Leader of this business and am responsible to see that the business is treated and evaluated on the same basis as any business investment I might make, both in terms of time and money invested. I may have paid managers and staff to perform some or even all of the day-to-day tasks, but ensuring an adequate return on investment (blood, sweat and money) is my responsibility and my responsibility alone.ACHIEVING SECURITY/ROI – I recognize that there are two components of an adequate return: First, time invested must be compensated through salary, benefits and perks; AND, money invested must be guaranteed a fair rate of return plus a premium for the level of risk assumed (by operating a small business – usually 3-5% over prime). Adequate returns do not just happen; they are achieved through planning and action. This commitment involves setting realistic, quantifiable goals; taking the steps necessary to see to it that those goals are achieved; that
Let’s take a moment and examine the items that influence Customer Service.
Policies have a major influence in how you are allowed to treat your organizations Customers. I have worked in and consulted with organizations that have written policies regarding everything from starting time to break time to quitting time and everything thing in between, including greeting techniques, phone manners, dress code, computer use and what time to turn the outdoor lights on. When complying with every policy, you must consider the Customer Factor. You might start by asking this question.
Does the policy in place allow the employee to perform a duty, act on behalf of, and act in the name of The Company for the Benefit of the Customer? (We are not addressing safety policies, or other policies that deal with Company ordering policies or employee benefits, etc…this is strictly in regards to Customer Service)
If the policy does not benefit the Customer, why do you have it in place? And if you are trying to meet Company policy and it obviously is affecting your ability to provide the best serv
Knowledge of accounts can make life much easy. If you are to invest in a new business or joining your forefather’s business, planning to take some loan, looking for job in any marketing company, desire to be the manager of a multinational company or have the onus to manage your own assets and liabilities, knowing some basics of accounts becomes mandatory.Broadly, accounting is bifurcated into two categories-Cash Bases AccountingAccrual AccountingThe Cash Based accounting pertains to the management of an individual’s personal monetary transactions. In this case, he keeps a track of the money he withdrew, deposited, gave or received from someone etc. This accounting comes to life when actual cash transactions take place.The Accrual Accounting requires an accountant who notes the transactions even if no money has been actually exchanged. This method works on the principle of comparing or seeing the ratio of the expenses to expenditure. If the expendit
Does the policy in place allow the employee to perform a duty, act on behalf of, and act in the name of The Company for the Benefit of the Customer? (We are not addressing safety policies, or other policies that deal with Company ordering policies or employee benefits, etc…this is strictly in regards to Customer Service)
If the policy does not benefit the Customer, why do you have it in place? And if you are trying to meet Company policy and it obviously is affecting your ability to provide the best serv
The Client: New Deal Playing Card Company “Making the best of the hand you are dealt.”Several months ago I took a phone call from an executive at The New Deal Playing Card Company. Her husband had just invented, patented and launched a unique line of ergonomically correct playing cards designed to fit the natural curvature of the hand. The woman had come across a magazine article about another client of mine whose new product was receiving some widespread media exposure. “Can you do the same for us?” she inquired. We did and to our delight the campaign was even more successful than the other campaign she had initially inquired about.We researched and implemented a multi-faceted campaign of publicity and media exposure that quickly spread the news about New Deal Playing Cards through the media market. We generated dozens of features in media outlets nationwide including: every local print and TV medium in their market; large general circulation magazines like Men’s Hea
Does the policy in place allow the employee to perform a duty, act on behalf of, and act in the name of The Company for the Benefit of the Customer? (We are not addressing safety policies, or other policies that deal with Company ordering policies or employee benefits, etc…this is strictly in regards to Customer Service)
If the policy does not benefit the Customer, why do you have it in place? And if you are trying to meet Company policy and it obviously is affecting your ability to provide the best serv
Successful digitizing and embroideryFashion TeesWHEN TO CHOOSE EMBROIDERYAn upscale, quality top, worn alone, with a cardigan, dressed up with jewelry and/or a scarf or dressed down for a casual event, the fashion tee is a versatile addition to a woman’s wardrobe. It is making an appearance this fall in tighter, shape-hugging silhouettes and soft, luxurious fabrics. Embellished with a monochromatic tone-on-tone logo, it can be an elegant display for promotional embroidery.Colors, popular this season, excellent for this tone-on-tone treatment include camel, brown, black, powder blue, charcoal, steel gray, red and white. Matched with black, navy or brown gabardine cuffed pants, available with a slightly flared pant and narrow pin stripe pattern, the result is a professional look that is comfortable and quite chic.LOCATION Left Chest – Left chest placement on a woman’s fashion
If the policy does not benefit the Customer, why do you have it in place? And if you are trying to meet Company policy and it obviously is affecting your ability to provide the best service experience to your Customers, write a letter! Document in detail what is wrong, why you would like it changed and offer a solution! If you are really concerned with how you perform your duties and treat your Customers you owe it to them to correct deficiencies in your organization, if you can.
At the very least, bring it to the attention of someone that can make a change. If you are the person in charge of policy change, and there is something brought to your attention, fix it!
If you need legal to look at it, let ‘em look. If you need the CEO to sign off, get ‘em to sign off. Whatever it takes to put a policy in place that works best for your Customers is what you need to focus on.
Procedures have normally been written to help guide a person through the act of helping a Customer, perform a task in relation to helping a Customer, or describe a course of action to take in response to a Customer request, action or behavior.
If you are employed at an organization that passes all the knowledge down from one “old guy” to the “new guy”, without it being in writing, please ask someone in the company to check the calendar and make sure that it reads "Information Age," not
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