Hope so.

Because the first words out of your mouth frame the entire customer experience.

Consider these two facts:

1. According to The Wall Street Journal from February 17th, 2006, you have less than five seconds to make a first impression.

2. According to a 2007 report on Hotel Executive, your greeting influences the customer’s perception more than any other act of engagement.

That’s how powerful your first words are.

With that in mind, let’s explore three ways to master the welcome so you can go from GREET to GREAT.

Phone Greetings
Aaron Jaslow, editor of the networking/marketing publication RainToday, shares a great example. “A family friend once founded a company called Quack Quack Productions. Needless to say, he picked up the phone every day and said, ‘Quack, Quack!’ I would have paid money to work there and answer the phones like that.”

Is your phone greeting that good?

So unique that complete strangers would call just to hear it?

So unique that people would want to work there just to use it?

GO FROM GREET TO GREAT: be unique and unforgettable in less than eight words.

Voice mail Greetings Five Keys to UNFORGETTABLE Phone Service
In 2006, a study of 2,300 British consumers conducted by Harris Interactive revealed the general public's frustration with poor phone service. According to their research, 65% of consumers withdrew their business due to poor service experiences.Wow.Well, it’s 2007. How many customers are you going to lose from poor phone service this year?Hopefuless than five seconds to make a first impression.

2. According to a 2007 report on Hotel Executive, your greeting influences the customer’s perception more than any other act of engagement.

That’s how powerful your first words are.

With that in mind, let’s explore three ways to master the welcome so you can go from GREET to GREAT.

Phone Greetings
Aaron Jaslow, editor of the networking/marketing publication RainToday, shares a great example. “A family friend once founded a company called Quack Quack Productions. Needless to say, he picked up the phone every day and said, ‘Quack, Quack!’ I would have paid money to work there and answer the phones like that.”

Is your phone greeting that good?

So unique that complete strangers would call just to hear it?

So unique that people would want to work there just to use it?

GO FROM GREET TO GREAT: be unique and unforgettable in less than eight words.

Voice mail Greetings Checking Out Your Card Printing Company
Are you looking for quality card printing at a cheap price for your personal or business needs? Are you unsure of who to order from or what company will be a dependable source of printing supplies?Card printing is offered by literally hundreds and hundreds of small card printing specialists from all over the world that can provide you with a wide range of beautiful an>With that in mind, let’s explore three ways to master the welcome so you can go from GREET to GREAT.

Phone Greetings
Aaron Jaslow, editor of the networking/marketing publication RainToday, shares a great example. “A family friend once founded a company called Quack Quack Productions. Needless to say, he picked up the phone every day and said, ‘Quack, Quack!’ I would have paid money to work there and answer the phones like that.”

Is your phone greeting that good?

So unique that complete strangers would call just to hear it?

So unique that people would want to work there just to use it?

GO FROM GREET TO GREAT: be unique and unforgettable in less than eight words.

Voice mail Greetings The Light at the End of the Tunnel
If you found yourself unemployed today, would you want the job you have now? Would you be eager to apply for it?What about your career as a whole? If you’d never worked in your current industry, would you consciously choose to work in it now?Many people just fall into their current line of work without ever consciously choosing it. For example, I fell into compu once founded a company called Quack Quack Productions. Needless to say, he picked up the phone every day and said, ‘Quack, Quack!’ I would have paid money to work there and answer the phones like that.”

Is your phone greeting that good?

So unique that complete strangers would call just to hear it?

So unique that people would want to work there just to use it?

GO FROM GREET TO GREAT: be unique and unforgettable in less than eight words.

Voice mail Greetings The Important Function of Remote Security Cameras
Used primarily in the beginning as a traffic-monitoring device, remote security cameras are becoming the weapon of choice in the war against terrorism and crime around the world. A trained technician can sit in a control booth and monitor cameras placed in many locations around the city and using his remote equipment, he can pan and tilt, turning the cameras at will to view ap>So unique that complete strangers would call just to hear it?

So unique that people would want to work there just to use it?

GO FROM GREET TO GREAT: be unique and unforgettable in less than eight words.

Voice mail Greetings
So you miss a few calls. Big deal. You can still leverage your voice mail as an effective branding and service tool.

My friend Kenny Golde, filmmaker and owner of Fire Breathing Dragon, Inc., ends his voice mail greeting with, “And don’t forget to tell me your favorite movie!”

Callers love it. What’s more, they engage. Clients and prospects alike will go on for minutes. They share movie-related stories, favorites and preferences on a daily basis. What a great technique to get to know your callers!

Is your voice mail that good?

So good that your callers don’t want to hang up?

So good that it helps you learn customer preferences?

FROM GREET TO GREAT: rerecord your voice mail with a question.

Front Door Greetings
In the retail world, greetings are GOLD. As a former furniture salesman, I can attest to that!

Here’s an exercise: think about your store. Make a list called “Top Ten Most Common Greetings Customers E

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