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Answer Upon - Customer Service - On A 1-10 Scale It Was 12.5
Big businesses get instant credibility with their well-known company name or brand name. But small companies have to create their own credibility. One of most powerful tools you can use for this is customer testimonials. Here are 5 tips to help you get persuasive testimonials ...and use them
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an Ambassador, for the Westin Hotel. In my book he rates a 12.5 on a 1-10 scale. He should be Director Of Customer Service.
I'm sending a copy of this to the CEO of the Westin hotels, and if he has any sense he will give Pedro some recogni
You have complete control. Unlike public relations efforts, you have final word in determining where, when and how often your message will appear, how it will look and what it will say. You can target your audience more readily (working mothers, new home purchasers, small truck owners) and aim at very s
The purpose of this trip was to meet with my mastermind group - Master Speakers International. We've been meeting four times a year for the last 10 years.
The city was great and the hotel was good but it didn't rate a 12.5 score.
Let me explain:
Pedro - he gets the 12.5!
He was the doorman. An extraordinary doorman. I couldn't help but notice all the little and positive things he did with his customers. He gave new meaning to the words customer service.
From the neck down he had a body like Woody Allen - maybe even smaller.
From the neck up he reminded me of Billy Crystal.
He was animated, energetic, and funny in a subtle way.
Last Wednesday, as Bernadette and I were going to dinner, a taxi pulled up and a 50 something guest greeted Pedro with, "Pedro, I'm back and it's so good to see you again. I have a gift for you."
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.
No, when he waved his little fingers were fluttering like he was simultaneously playing the piano and conducting a symphony.
He greeted everyone like a long lost friend.
I asked him, "Pedro, what makes you so special to all of the guests at the hotel - everybody likes you so much?"
He responded with a great deal of humility. "I'm just a doorman," he said.
In a low-key way, which is hard for me to do, I repeated the question.
He said, "I just want everybody to be happy and have fun when they're here at the Westin Hotel."
He was always smiling.
He always had a bounce to his step.
His eye contact was strong and focused on his guests.
He is a small man with a large presence.
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an Ambassador, for the Westin Hotel. In my book he rates a 12.5 on a 1-10 scale. He should be Director Of Customer Service.
I'm sending a copy of this to the CEO of the Westin hotels, and if he has any sense he will give Pedro some recognit
With the development of an integrated global economy, marked by free trade and free flow of capital, now is the time to pursue a cutting-edge international business career.Around the WorldIn case you hadn't noticed, U.S. firms are expanding abroad. This requires organizations to form effective
From the neck down he had a body like Woody Allen - maybe even smaller.
From the neck up he reminded me of Billy Crystal.
He was animated, energetic, and funny in a subtle way.
Last Wednesday, as Bernadette and I were going to dinner, a taxi pulled up and a 50 something guest greeted Pedro with, "Pedro, I'm back and it's so good to see you again. I have a gift for you."
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.
No, when he waved his little fingers were fluttering like he was simultaneously playing the piano and conducting a symphony.
He greeted everyone like a long lost friend.
I asked him, "Pedro, what makes you so special to all of the guests at the hotel - everybody likes you so much?"
He responded with a great deal of humility. "I'm just a doorman," he said.
In a low-key way, which is hard for me to do, I repeated the question.
He said, "I just want everybody to be happy and have fun when they're here at the Westin Hotel."
He was always smiling.
He always had a bounce to his step.
His eye contact was strong and focused on his guests.
He is a small man with a large presence.
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an Ambassador, for the Westin Hotel. In my book he rates a 12.5 on a 1-10 scale. He should be Director Of Customer Service.
I'm sending a copy of this to the CEO of the Westin hotels, and if he has any sense he will give Pedro some recogni
Ever heard of the “round peg in the square hole” syndrome? It can essentially be used to describe a situation where you have hired the wrong person for the right job or vice versa.Most companies generally hire employees based on their essential qualifications and experience. However it holds wise to remember
Pedro made you feel special when he was waving at you - as you are entering or leaving the hotel. It wasn't like a royal wave with a stiff outstretched palm with a rotating cupped hand.
No, when he waved his little fingers were fluttering like he was simultaneously playing the piano and conducting a symphony.
He greeted everyone like a long lost friend.
I asked him, "Pedro, what makes you so special to all of the guests at the hotel - everybody likes you so much?"
He responded with a great deal of humility. "I'm just a doorman," he said.
In a low-key way, which is hard for me to do, I repeated the question.
He said, "I just want everybody to be happy and have fun when they're here at the Westin Hotel."
He was always smiling.
He always had a bounce to his step.
His eye contact was strong and focused on his guests.
He is a small man with a large presence.
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an Ambassador, for the Westin Hotel. In my book he rates a 12.5 on a 1-10 scale. He should be Director Of Customer Service.
I'm sending a copy of this to the CEO of the Westin hotels, and if he has any sense he will give Pedro some recogni
Company culture, everyone is talking about it, managers are fostering and developing it, hiring managers and recruitment companies/consultants are assessing it in applicants and customers are using it to discriminate when choosing which company to buy from.What is company culture?In simple terms compa
He responded with a great deal of humility. "I'm just a doorman," he said.
In a low-key way, which is hard for me to do, I repeated the question.
He said, "I just want everybody to be happy and have fun when they're here at the Westin Hotel."
He was always smiling.
He always had a bounce to his step.
His eye contact was strong and focused on his guests.
He is a small man with a large presence.
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an Ambassador, for the Westin Hotel. In my book he rates a 12.5 on a 1-10 scale. He should be Director Of Customer Service.
I'm sending a copy of this to the CEO of the Westin hotels, and if he has any sense he will give Pedro some recogni
An offshore company can be used for everything from taxation reduction to asset protection, real estate holding to ‘e’ and internet business ease of operation. If you decide that there are definite benefits for you in the establishment of an offshore company the next step is to go ahead and get one set up…I
His impact is powerful and memorable.
His job description probably says - doorman.
Even Pedro thinks he's just a doorman.
Pedro is not really a doorman, he's an Ambassador, for the Westin Hotel. In my book he rates a 12.5 on a 1-10 scale. He should be Director Of Customer Service.
I'm sending a copy of this to the CEO of the Westin hotels, and if he has any sense he will give Pedro some recognition for his obviously outstanding job performance.
I also recommend a big peso bonus for the hotel's premier Ambassador.
What are you doing to become the Ambassador role model for your company?
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