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Answer Upon - Caught in the Act!
Q. “I wasn't happy with my last performance review. Should I dispute the review? Write a letter for my file? Talk to a lawyer? Or just let it go?”A. Most professionals feel you should offer some kind of response. But whether to respond, and the way to respond, will depend on your company's culture, the unwritten message and your own career goals.1. Assess your report in light of the company's culture.In some cultures, anything but glowing praise will be viewed as negative. In others, tough reviews are the no
Near the end of the meal, he looked at me and said “I took tiramisu out of the freezer just for you.” He had remembered that was the one dessert that I said that I truly enjoyed. I’m not sure who was smiling he or I more.
We went up to our rooms, settled in and talked about how gracious everyone had been during the whole trip. Then we started talking about more customer service stories.
RETAIL SERVICE
My window needed a fresh look, so I bought drapes from Bed Bath and Beyond at our local Vancouver store. The clerk was extremely gr
So what will you put on your resume when you apply for your first “job” in 3, 5, 10, 15 years?Depending on the work you are applying for, this can be challenging. Challenging but not impossible.The concept of putting “Domestic Engineer” or some other fancy way of describing time as a homemaker may seem amusing, but it doesn’t fool anyone.Rather, concentrate on the SKILLS you used in the various things you were doing.Pulling skills out of activities is in itself a skill, but a skill once mastered that is e
We have made this trip so many times we have our routine down. She picks me up on the way to the airport; we park, go in and immediately are able to go our gate thanks to Alaskan Web Check-in. For you who haven’t tried it, I urge you to go to your airline’s website, enter in your confirmation number and print out your own gate pass. There’s a special line for you to go to get your bags checked. We have yet to run into anyone helping us at the baggage check-in who is not only efficient, but also very upbeat.
At the airport we headed to our rental car…Dollar Rent a Car in this case. We checked in, got the keys and went to our car. Our first response is to put our luggage in the trunk. Only this time, we could find the keyhole to open the truck. Like I said, we had no wine and were beginning to think we had lost our grip on the world around us. I went to the attendant, he grinned and said, “Oh, a number of the new cars do not have keyholes now, you have to use the release inside.” He walked over to help us.
We get in the car and the key doesn’t work. Hmmmm. An attendant saw our plight, checked the numbers on the key and said “This is the wrong car, they wrote the wrong number on your rental slip. Here let me go get the correct one for you.” He drove the car right in front of where we were and graciously transferred the luggage to the new one. We settled in, smiled and said, “Hmmm, there seems to be a trend on this trip.”
We arrived at our hotel The Adlon in San Jose. As soon as we walked in the door the receptionist said, “Welcome, Ms. Condon. Great to have you back again.” This was only our third stay there and they were all a month apart so we were impressed. Noticed I said we were impressed “They used my name.”
The hotel has a dining room where guests eat breakfast and dinner—all part of your room rate. The chef comes out personally to greet you as you are seated. He explained that he had both Cod and Pork loin on the menu tonight. He said, “I remember you ladies are adventurous and last time I gave you small portions of both because you enjoy fine food. I suggest the same tonight.” Now how could we turn that down?
Near the end of the meal, he looked at me and said “I took tiramisu out of the freezer just for you.” He had remembered that was the one dessert that I said that I truly enjoyed. I’m not sure who was smiling he or I more.
We went up to our rooms, settled in and talked about how gracious everyone had been during the whole trip. Then we started talking about more customer service stories.
RETAIL SERVICE
My window needed a fresh look, so I bought drapes from Bed Bath and Beyond at our local Vancouver store. The clerk was extremely gra
There was time when people use to go to their office in the traditional way, work for 8 hours and return back home to spend time with their family. Time has changed and so does the ways of working. People still go to their offices to manage daily business transactions, but today they manage their business with the help of new technology which is also moving with great speed. One has to agree on the fact that introduction of digital communication medium has made great twist-n-turns in keeping us connected to our counterparts every time.
At the airport we headed to our rental car…Dollar Rent a Car in this case. We checked in, got the keys and went to our car. Our first response is to put our luggage in the trunk. Only this time, we could find the keyhole to open the truck. Like I said, we had no wine and were beginning to think we had lost our grip on the world around us. I went to the attendant, he grinned and said, “Oh, a number of the new cars do not have keyholes now, you have to use the release inside.” He walked over to help us.
We get in the car and the key doesn’t work. Hmmmm. An attendant saw our plight, checked the numbers on the key and said “This is the wrong car, they wrote the wrong number on your rental slip. Here let me go get the correct one for you.” He drove the car right in front of where we were and graciously transferred the luggage to the new one. We settled in, smiled and said, “Hmmm, there seems to be a trend on this trip.”
We arrived at our hotel The Adlon in San Jose. As soon as we walked in the door the receptionist said, “Welcome, Ms. Condon. Great to have you back again.” This was only our third stay there and they were all a month apart so we were impressed. Noticed I said we were impressed “They used my name.”
The hotel has a dining room where guests eat breakfast and dinner—all part of your room rate. The chef comes out personally to greet you as you are seated. He explained that he had both Cod and Pork loin on the menu tonight. He said, “I remember you ladies are adventurous and last time I gave you small portions of both because you enjoy fine food. I suggest the same tonight.” Now how could we turn that down?
Near the end of the meal, he looked at me and said “I took tiramisu out of the freezer just for you.” He had remembered that was the one dessert that I said that I truly enjoyed. I’m not sure who was smiling he or I more.
We went up to our rooms, settled in and talked about how gracious everyone had been during the whole trip. Then we started talking about more customer service stories.
RETAIL SERVICE
My window needed a fresh look, so I bought drapes from Bed Bath and Beyond at our local Vancouver store. The clerk was extremely gr
Mail services and industrial shippers rely on shrink wrap systems to help organize, protect, and easily ship their goods. Shrink wraps are similar to the plastics used to keep food fresh in kitchens. The shrink wrap films are sturdier, however, and are typically made from PVC or Polyolefin. Therefore, they cannot be used to wrap food. PVC films are more durable and are less likely to be torn or punctured. Polyolefin films have high clarity. Both types of films are wrapped around the product and then heated. The heat shrinks the film so
We get in the car and the key doesn’t work. Hmmmm. An attendant saw our plight, checked the numbers on the key and said “This is the wrong car, they wrote the wrong number on your rental slip. Here let me go get the correct one for you.” He drove the car right in front of where we were and graciously transferred the luggage to the new one. We settled in, smiled and said, “Hmmm, there seems to be a trend on this trip.”
We arrived at our hotel The Adlon in San Jose. As soon as we walked in the door the receptionist said, “Welcome, Ms. Condon. Great to have you back again.” This was only our third stay there and they were all a month apart so we were impressed. Noticed I said we were impressed “They used my name.”
The hotel has a dining room where guests eat breakfast and dinner—all part of your room rate. The chef comes out personally to greet you as you are seated. He explained that he had both Cod and Pork loin on the menu tonight. He said, “I remember you ladies are adventurous and last time I gave you small portions of both because you enjoy fine food. I suggest the same tonight.” Now how could we turn that down?
Near the end of the meal, he looked at me and said “I took tiramisu out of the freezer just for you.” He had remembered that was the one dessert that I said that I truly enjoyed. I’m not sure who was smiling he or I more.
We went up to our rooms, settled in and talked about how gracious everyone had been during the whole trip. Then we started talking about more customer service stories.
RETAIL SERVICE
My window needed a fresh look, so I bought drapes from Bed Bath and Beyond at our local Vancouver store. The clerk was extremely gr
Every industry has its accepted truths. These are the things that everybody knows - the obvious answers. The problem is that yesterday's truths may be out of date, and things that appear to be common sense on the surface may be a lot more complicated when you look a little deeper. When the question is a potentially expensive one like the purchase and maintenance of your forklift fleet, it's a good idea to examine both possibilities. The industry is changing, and old truths should be re-examined. In addition, your options have grown, and th
The hotel has a dining room where guests eat breakfast and dinner—all part of your room rate. The chef comes out personally to greet you as you are seated. He explained that he had both Cod and Pork loin on the menu tonight. He said, “I remember you ladies are adventurous and last time I gave you small portions of both because you enjoy fine food. I suggest the same tonight.” Now how could we turn that down?
Near the end of the meal, he looked at me and said “I took tiramisu out of the freezer just for you.” He had remembered that was the one dessert that I said that I truly enjoyed. I’m not sure who was smiling he or I more.
We went up to our rooms, settled in and talked about how gracious everyone had been during the whole trip. Then we started talking about more customer service stories.
RETAIL SERVICE
My window needed a fresh look, so I bought drapes from Bed Bath and Beyond at our local Vancouver store. The clerk was extremely gr
It’s, The Walmart TV Network... look up!When my grandson had just started to talk this was one of the first things he sung. Probably because there were so many days that he came to one of the stores while I was at work or someone else in the family was at work he heard it over and over.There was a time during my employ with Walmart that I would not stand for anyone saying anything negative about the company.I would defend the company in every way possible and as sick as it seems I still do. I must still be in denial.
Near the end of the meal, he looked at me and said “I took tiramisu out of the freezer just for you.” He had remembered that was the one dessert that I said that I truly enjoyed. I’m not sure who was smiling he or I more.
We went up to our rooms, settled in and talked about how gracious everyone had been during the whole trip. Then we started talking about more customer service stories.
RETAIL SERVICE
My window needed a fresh look, so I bought drapes from Bed Bath and Beyond at our local Vancouver store. The clerk was extremely gracious and checked to see if any other store had another one, just in case that, indeed, I need it. He found out that Beaverton store had two in stock.
When I got home, it was apparent I did need the third one. I called the Beaverton store and Justin at the other end was great. He said “Yes, we have it, and you know what, the manager is coming over today, I’ll send to the Vancouver store with him.” At the end of the day, Justin called to say, “Ms. Condon, I’m sorry the manager didn’t come over today. I will put it in the mail first thing in the morning.” Now that’s customer service.
TRANSPORTATION SERVICE
Finally, my daughter and her significant other were here for a visit from Brussels, Belgium. We were out and came home to a message from our Vancouver train station. Ms. Condon just calling to tell you that the 4:30 train is running three hours late. I suggest your guests come down and exchange the tickets at 6:00 and get on the 6:30 train. Now that’s customer service.
Notice it didn’t take much effort on anyone’s part to do the things I have talked about, yet notice how good I feel about it. I’m proud to give them a little publicity because they were “caught in the act” of being helpful.
When are we going to learn that good customer service and business communication is truly all about "the little things?"
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