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Answer Upon - 100% is Not Enough - You Need 120%
'No' is not what you want to hear from a banker or investor when you need funding to grow your business.A 'No' can provide a valuable learning experience, one that can lead to an eventual 'Yes'. There will
'This is the challenge of being #1,' he concluded. 'If you are in the lead and want to stay there, 100% is not enough. You need every member of the team to give 120%!'
Key Learning Point
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Don’t begin your branding campaign blindly. Branding is much more than just a thoughtful logo or slogan. It’s more than just a unique color scheme. There are steps that need to be taken in order to start your s
At the Singapore Airlines Cabin Crew Training Centre, one visitor asked, 'How does Singapore Airlines stay on top all these years? And how do you plan to keep the lead while other airlines work so hard to beat you?'
Senior Vice President, Mr Sim Kay Wee, answered clearly: '100% is not enough. When you reach #1, you need 120%.
'Here's why: If you fly on a mediocre airline, your service expectation may be only 50%. If the cabin crew is in a better mood, they may actually deliver 65%. Then what is your opinion of the service? It's up 15%!
'Now if you know Singapore Airlines is #1, what is your expectation of the service? 110%! And if our cabin crew delivers service only at the 100% level, what is your opinion of the service? It's down 10%!
'This is the challenge of being #1,' he concluded. 'If you are in the lead and want to stay there, 100% is not enough. You need every member of the team to give 120%!'
Key Learning Point
--------------------
The typical life cycle of a bookkeeper’s clientele is rather simple. A bookkeeper just setting up shop on their own will take any clients they can get in order to get started. At this stage, any income is good inc
Senior Vice President, Mr Sim Kay Wee, answered clearly: '100% is not enough. When you reach #1, you need 120%.
'Here's why: If you fly on a mediocre airline, your service expectation may be only 50%. If the cabin crew is in a better mood, they may actually deliver 65%. Then what is your opinion of the service? It's up 15%!
'Now if you know Singapore Airlines is #1, what is your expectation of the service? 110%! And if our cabin crew delivers service only at the 100% level, what is your opinion of the service? It's down 10%!
'This is the challenge of being #1,' he concluded. 'If you are in the lead and want to stay there, 100% is not enough. You need every member of the team to give 120%!'
Key Learning Point
-------------------
Have you ever noticed that for some colleagues and bosses you'll move mountains while for others, you can't seem to do anything right? What's going on here? Is it just you or is there a larger issue at work?
'Here's why: If you fly on a mediocre airline, your service expectation may be only 50%. If the cabin crew is in a better mood, they may actually deliver 65%. Then what is your opinion of the service? It's up 15%!
'Now if you know Singapore Airlines is #1, what is your expectation of the service? 110%! And if our cabin crew delivers service only at the 100% level, what is your opinion of the service? It's down 10%!
'This is the challenge of being #1,' he concluded. 'If you are in the lead and want to stay there, 100% is not enough. You need every member of the team to give 120%!'
Key Learning Point
-------------------
As a staffing agency owner, your biggest concern is making sure your employees get paid on time - always. In this article, we’ll discuss a tool that will help you get the funds to meet payroll every time. We’ll al
'Now if you know Singapore Airlines is #1, what is your expectation of the service? 110%! And if our cabin crew delivers service only at the 100% level, what is your opinion of the service? It's down 10%!
'This is the challenge of being #1,' he concluded. 'If you are in the lead and want to stay there, 100% is not enough. You need every member of the team to give 120%!'
Key Learning Point
-------------------
One of the lessons that are learned from the leaders in customer service is that employees who are empowered to make decisions on behalf of their customers provide the best service. This is reflected repeatedly b
'This is the challenge of being #1,' he concluded. 'If you are in the lead and want to stay there, 100% is not enough. You need every member of the team to give 120%!'
Key Learning Point
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If you work hard and smart you may finally reach the top - #1!
And then what? If you want to stay there, you've got to work even harder, and smarter!
Give it your all. Give it your best. Give it 120%.
Action Steps
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Take your best past performance as 100%. What would a 120% service effort look like? 120% results? Make that your team target for today.
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