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  • Answer Upon - Future Sales are Hiding in Service

    Career Success Tip: The Zen Way
    Many young executives like to ask for career success tips. I usually start by saying career success does not come in a day. Yet, day-in day-out I see young people entering the working life pushing themselves as if they will make CEO in a year. They have a tendency to compare their progress with their contemporaries. You should not and must not compare your career s
    , computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.


    Action Steps
    --------------------------------------------------------------------------------

    Review your current structure for generating sales and providing customer service. If they are far apart or separated by opposing `profit center' and `cost center' mindsets, you are leaving precious rev

    What Does She Have That I Don't?
    Have you ever asked yourself why a competitor’s business gets more attention than yours? The answer just may have to do with the elements that go into how memorable the business is. And that has to do with branding.But exactly what is branding, anyway? Think of branding as predefining what a company is all about in the minds of its clients. Good branding dif
    At the Repair and Service Center of a well-known technology company, customers are invited to examine and try the latest computers while waiting to collect their current systems.

    Except for one problem: they don’t have the latest computers on display!

    Managers in the company’s Sales Department have decided their latest products are better off on display only in the Sales Showroom in a completely different building across town. Why?

    In the minds of the Sales Managers, the Repair and Service Center is merely a cost center for ‘after-sales service’, not a vital profit center for generating new business growth.

    What an out-of-touch, narrow-minded, wasteful and expensive point of view!

    Think about this: When you purchase a new policy or product, how much do you truly trust the salesperson offering the package?

    Do you trust a salesperson from Company A any more than someone you meet from Company B, C or D? Not likely. After all, you know the sale is just the sale. Once your money has moved and the product is in your hands, any future problems will be addressed by the people in Service, not Sales.

    On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.

    Customer Service staff earn your trust by appreciating your problems, showing empathy for your frustration, taking action on your behalf and staying in touch with you throughout the process.

    If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.

    Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.


    Key Learning Point
    --------------------------------------------------------------------------------

    Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales. It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.


    Action Steps
    --------------------------------------------------------------------------------

    Review your current structure for generating sales and providing customer service. If they are far apart or separated by opposing `profit center' and `cost center' mindsets, you are leaving precious reve

    Good First Impressions Count when You Mean Business
    First impressions can mean the difference between closing the deal of a lifetime or getting shot down in flames. When meeting with a client or a customer for the first time, or interviewing with your prospective employer, you have just a few minutes to make a first impression that determines the success or failure of your mission.Be on Time"My
    r-sales service’, not a vital profit center for generating new business growth.

    What an out-of-touch, narrow-minded, wasteful and expensive point of view!

    Think about this: When you purchase a new policy or product, how much do you truly trust the salesperson offering the package?

    Do you trust a salesperson from Company A any more than someone you meet from Company B, C or D? Not likely. After all, you know the sale is just the sale. Once your money has moved and the product is in your hands, any future problems will be addressed by the people in Service, not Sales.

    On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.

    Customer Service staff earn your trust by appreciating your problems, showing empathy for your frustration, taking action on your behalf and staying in touch with you throughout the process.

    If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.

    Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.


    Key Learning Point
    --------------------------------------------------------------------------------

    Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales. It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.


    Action Steps
    --------------------------------------------------------------------------------

    Review your current structure for generating sales and providing customer service. If they are far apart or separated by opposing `profit center' and `cost center' mindsets, you are leaving precious rev

    Phone Interviews: Tips And Secrets
    Phone interviews are not much different from face to face interviews, but some employers do continue the practice for pre screening candidates for actual interviews. But the candidates’ perspective varies and many of them get unnecessarily tense about this because of sudden adrenalin shoot up.You can turn the table around in your favor, if you take it in the
    by the people in Service, not Sales.

    On the other hand, if you do have a problem and someone from the Service Center responds quickly and generously to your needs, will you feel a higher level of trust and confidence in that person? for that department? It’s likely that you will.

    Customer Service staff earn your trust by appreciating your problems, showing empathy for your frustration, taking action on your behalf and staying in touch with you throughout the process.

    If they follow up afterwards to ensure you are well and truly contented, your level of confidence could go sky high.

    Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.


    Key Learning Point
    --------------------------------------------------------------------------------

    Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales. It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.


    Action Steps
    --------------------------------------------------------------------------------

    Review your current structure for generating sales and providing customer service. If they are far apart or separated by opposing `profit center' and `cost center' mindsets, you are leaving precious rev

    Developing Your Own Pixel Ads Website
    Alex Tew’s Million Dollar Home Page was unique for probably a completely different reason than just making the million dollars. It has spawned an immense number of competitors and there are probably many more on the way. Googling presently returns 1.5 million search results for “pixel ads”.The problem is many of them are just clones-with nothing to distingui
    ontented, your level of confidence could go sky high.

    Smart companies leverage that confidence into new leads, immediate referrals, high-value testimonials, positive word of mouth, increased sales…and growing profits.


    Key Learning Point
    --------------------------------------------------------------------------------

    Strong service systems and well-trained staff will earn your customers' trust. Seize the opportunity you deserve. Build upon that trust - and turn it into sales. It doesn't matter what you sell: cars, computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.


    Action Steps
    --------------------------------------------------------------------------------

    Review your current structure for generating sales and providing customer service. If they are far apart or separated by opposing `profit center' and `cost center' mindsets, you are leaving precious rev

    What You Should Know About A Medical Billing Specialist
    Whether you are a person who is thinking about becoming a medical billing specialist or a company looking for a medical billing specialist, then this article is for you. There are several things that you should be aware of in the medical billing industry and I will walk you through them so that you will have the background information that you need to help you make
    , computers, credit cards, insurance or home entertainment systems. Give your service team the tools and training and rewards they need to leverage hard-earned customer confidence into well-deserved and profitable new business.


    Action Steps
    --------------------------------------------------------------------------------

    Review your current structure for generating sales and providing customer service. If they are far apart or separated by opposing `profit center' and `cost center' mindsets, you are leaving precious revenue behind. Get the two connected! After all, what's more important: protecting your existing structure, or creating more confidence and commerce with your customers?

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