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    One customer complained when served by a ‘Trainee’ at a five-star hotel. If served by someone not entirely qualified, he wondered, should he pay a less-than-qualified rate?

    I think ‘Trainee’ badges are horrendous. They are frequently old and mangled, handed down from new staff to new staff for years.

    The new staff feel exposed and humiliated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is

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    he wondered, should he pay a less-than-qualified rate?

    I think ‘Trainee’ badges are horrendous. They are frequently old and mangled, handed down from new staff to new staff for years.

    The new staff feel exposed and humiliated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is

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    The job interview tends to be where the job is won or lost.Often, you don’t get a lot of valuable feedback from a company after you’ve interviewed with them but have been told you didn’t get
    ently old and mangled, handed down from new staff to new staff for years.

    The new staff feel exposed and humiliated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is

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    ated, as if they do not warrant a real name until they prove their mettle on the front line. The customer feels uncertain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is
    Job Hunting Site
    Those who graduate from college are among the thousands of people who are looking for work. This doesn’t yet include those who have quit the current jobs or have been laid off due to budget cuts so
    tain and wary, wondering if his requests for service will be understood and acted upon correctly. And the manager is anxious, hoping a recycled plastic badge will provide some defense or insurance from customer upsets and complaints.

    Just the opposite often happens. The staff, manager and customer are all on edge. It’s a ‘lose–lose–lose’ situation.

    Instead, train your new staff to welcome customers with solid eye contact and a warm smile while saying:

    ‘Hello! It’s good to have you with us today, and my pleasure to serve you. I’m still a bit new here so my colle

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