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Answer Upon - Make it Person-to-Person
If you are amongst those perceptive furniture shoppers, you are perhaps looking for the a few great stores that can satisfy your need fully with wide array of furniture to suit any environment and life style. While discussing about the furniture stores there are many store available but is essential to choose the right one among the many. There are top ranking brands in the industry that have earned or produced a great deal of stan
5. Give staff members personalized business cards to share with their customers. For many frontline employees, this small step dramatically increases pride in, and ownership of, their service. If you have a large number of frontline or temporary staff, create a standard business card that can be easily customized with a nicely handwritten or computer-printed name.
6. Help your staff connect with real customers by hosting frequent focus groups. Invite your customers ‘inside’ to meet your staff for regular discussions an
Do you want to work from your home and earn a nice income, doing a job that you really enjoy? well, this is not a dream, today is possible, all you need to do is find freelance jobs and start a new life.There are a lot of jobs that can be done from home, like: graphic design, website design, copy writing, writing, cartooning, marketing, architecture, crafts, photography, programming, painting, etc.You can find
Try this experiment:
Call the main number of four companies and state, ‘I am calling with a question about your product’. Then ask a few basic questions and rate the quality of service you receive.
Now call four different companies and ask for help again. But this time, make a ‘personal connection’ first.
Start by saying, ‘Hello, I am calling about one of your products. I am hoping you can help me.’ (Pause and wait for a reply.) ‘You can help? Oh, that’s great. Thank you very much. I really appreciate it. My name is (give your full name). Who am I speaking with, please?’
Once again, rate the quality of service you receive. I’ll bet the service you get from the second group of calls is friendlier, more thorough and uplifting for you – and for the service provider.
Key Learning Point
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When service between companies and customers is provided person-to-person, do everything you can to create, support and enhance a real connection between real people.
Action Steps
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1. On the telephone, teach your staff to initiate the personal connection by offering their names. `Hello. This is Janice Lee in the Accounts Department. How may I help you?'
2. Ask customers politely for their names and how they prefer to be addressed. Then use your customer’s name in a friendly tone throughout the service conversation.
3. Provide staff with attractive name tags to wear at work. These may be colorful or elegant, with full name, first name or nickname, as appropriate for your organization.
4. Post complimentary pictures of your staff on the wall in the customer service area. This will help customers ‘connect’ with the members of your team. Your staff feel proud of themselves and the company if they look good in the photos, so take the time to do this right. Help your staff look and feel their best. Provide good lighting, a good photographer and make-up. Be sure your staff are well dressed, well groomed and smiling!
5. Give staff members personalized business cards to share with their customers. For many frontline employees, this small step dramatically increases pride in, and ownership of, their service. If you have a large number of frontline or temporary staff, create a standard business card that can be easily customized with a nicely handwritten or computer-printed name.
6. Help your staff connect with real customers by hosting frequent focus groups. Invite your customers ‘inside’ to meet your staff for regular discussions and
The word “freelance” was first coined by Sir Walter Scott, a renowned Scottish historical novelist and poet, in 1819 when he wrote his novel Ivanhoe, to refer to a medieval mercenary warrior. The term has then shifted into more figurative meanings. In the 1860s, freelance became a figurative noun, and in 1903, it was officially recognized as a verb by etymologists like the Oxford English Dictionary.Today, the word “freelance
Once again, rate the quality of service you receive. I’ll bet the service you get from the second group of calls is friendlier, more thorough and uplifting for you – and for the service provider.
Key Learning Point
--------------------------------------------------------------------------------
When service between companies and customers is provided person-to-person, do everything you can to create, support and enhance a real connection between real people.
Action Steps
--------------------------------------------------------------------------------
1. On the telephone, teach your staff to initiate the personal connection by offering their names. `Hello. This is Janice Lee in the Accounts Department. How may I help you?'
2. Ask customers politely for their names and how they prefer to be addressed. Then use your customer’s name in a friendly tone throughout the service conversation.
3. Provide staff with attractive name tags to wear at work. These may be colorful or elegant, with full name, first name or nickname, as appropriate for your organization.
4. Post complimentary pictures of your staff on the wall in the customer service area. This will help customers ‘connect’ with the members of your team. Your staff feel proud of themselves and the company if they look good in the photos, so take the time to do this right. Help your staff look and feel their best. Provide good lighting, a good photographer and make-up. Be sure your staff are well dressed, well groomed and smiling!
5. Give staff members personalized business cards to share with their customers. For many frontline employees, this small step dramatically increases pride in, and ownership of, their service. If you have a large number of frontline or temporary staff, create a standard business card that can be easily customized with a nicely handwritten or computer-printed name.
6. Help your staff connect with real customers by hosting frequent focus groups. Invite your customers ‘inside’ to meet your staff for regular discussions an
Change can be good or it can be bad, change of any kind good or bad has an effect on individuals. This effect is some times positive. However, most of the time it is negative. People naturally resist change and this resistance to the change cause's stress and then stress leads to other problems. If we work in an environment where change is occurring all the time, employees will be under constant stress, quality and quantity of
Action Steps
--------------------------------------------------------------------------------
1. On the telephone, teach your staff to initiate the personal connection by offering their names. `Hello. This is Janice Lee in the Accounts Department. How may I help you?'
2. Ask customers politely for their names and how they prefer to be addressed. Then use your customer’s name in a friendly tone throughout the service conversation.
3. Provide staff with attractive name tags to wear at work. These may be colorful or elegant, with full name, first name or nickname, as appropriate for your organization.
4. Post complimentary pictures of your staff on the wall in the customer service area. This will help customers ‘connect’ with the members of your team. Your staff feel proud of themselves and the company if they look good in the photos, so take the time to do this right. Help your staff look and feel their best. Provide good lighting, a good photographer and make-up. Be sure your staff are well dressed, well groomed and smiling!
5. Give staff members personalized business cards to share with their customers. For many frontline employees, this small step dramatically increases pride in, and ownership of, their service. If you have a large number of frontline or temporary staff, create a standard business card that can be easily customized with a nicely handwritten or computer-printed name.
6. Help your staff connect with real customers by hosting frequent focus groups. Invite your customers ‘inside’ to meet your staff for regular discussions an
A dear friend and colleague once shared a secret to his success. Upon waking each morning, Ed Oakley, CSP, asks himself, “What question should I be running on today?” Ed uses that simple question to trigger his mind to reflect on his potential and frame his thoughts for the day ahead.In my work as a performance consultant to the top executives in the leisure industry today, I’ve seen firsthand how a simple tool, like asking
3. Provide staff with attractive name tags to wear at work. These may be colorful or elegant, with full name, first name or nickname, as appropriate for your organization.
4. Post complimentary pictures of your staff on the wall in the customer service area. This will help customers ‘connect’ with the members of your team. Your staff feel proud of themselves and the company if they look good in the photos, so take the time to do this right. Help your staff look and feel their best. Provide good lighting, a good photographer and make-up. Be sure your staff are well dressed, well groomed and smiling!
5. Give staff members personalized business cards to share with their customers. For many frontline employees, this small step dramatically increases pride in, and ownership of, their service. If you have a large number of frontline or temporary staff, create a standard business card that can be easily customized with a nicely handwritten or computer-printed name.
6. Help your staff connect with real customers by hosting frequent focus groups. Invite your customers ‘inside’ to meet your staff for regular discussions an
The funny thing about a brand is, you will automatically create a brand for your business whether you mean to or not. The trick is to mindfully create your brand, instead of letting your brand create itself.The first key to creating your brand is making sure you present a consistent message to your clients. Everything that comes out of your business is part of your brand. Your logo, your colors, your tag line, your web site,
5. Give staff members personalized business cards to share with their customers. For many frontline employees, this small step dramatically increases pride in, and ownership of, their service. If you have a large number of frontline or temporary staff, create a standard business card that can be easily customized with a nicely handwritten or computer-printed name.
6. Help your staff connect with real customers by hosting frequent focus groups. Invite your customers ‘inside’ to meet your staff for regular discussions and brainstorming about your service.
7. Post actual letters of compliments (and complaints) in the staff lounge or cafeteria. Print them in your newsletter with replies and follow-up communications.
8. Video your customers speaking directly to the camera about your company’s service. Edit the tape to use in staff orientation, training sessions, management meetings – even to show at the company dinner and dance. Customer compliments are powerful motivators for excellent service. Genuine complaints can be a wake-up call to improve.
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Related Articles:
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If You are the CEO, What Do You Do?
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