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Answer Upon - Why Talking About Quality or Customer Service Makes Your Customers Yawn (find something else to say)
Accounting vs. Book-keepingBook-keeping concerns itself with the recording (correctly and in a set of books) of those transactions that result in the transfer of money or money's worth. Whereas accounting is comprehensive in perspective. It extends to classifying, summarizing, presenting and even analyzing accounting information .Accounting vs. AccountancyBody of knowledge (consisting of principles, postulates, assumptions, conventions, concepts and rules) governing the science of recording classifying and analyzing financial transactions is accounting. Whereas the practice and art of the science of accounting is termed as accountancy.To meet the ever increasing demands made on accounting by different int
Nope, quality is a very staid concept. Quality means fitness for purpose - in other words, it technically performs its job.
Here is the
Did you know that credit difficulties can stop you dead in your tracks and keep you from being hired? Credit problems will stress you to the max, strain your personal relationships, crush your morale and possibly paralyze you from taking necessary actions in your job search. If that isn't bad enough, it can also stop you from being hired!Here's the reason why: Remember when you signed on the dotted line of the job application? Somewhere in fine print there was a line that gave the employer the right to run a credit check. A bad credit rating has the effect of ending your candidacy for a job with all too many companies as it is an indication of how you handle fiscal responsibilities. Rightly or wrongly, they mak
In today’s market, the competition is so ferocious that the customer now expects that you will deliver a quality product and provide decent customer service. These are a given - not things to set you apart.
If you don’t deliver these as standard practice, you won’t survive - let alone prosper.
As fast as the quality bubble grew, it popped.
Quality used to be a subjective concept - it meant different things to different people. That was until the academics, gurus (like Dr Edward Deming) and International Organization for Standardization (ISO) set about defining it to make it tangible.
Today it means nothing more than the product or service does what it is supposed to do. It is fit for purpose.
In the definition of quality there is no mention about the grade of raw materials used; the timeliness (or otherwise) of product production; the market price; whether the product is aesthetically pleasing (or ugly as ever); the emotive appeal of the brand or anything else.
Nope, quality is a very staid concept. Quality means fitness for purpose - in other words, it technically performs its job.
Here is the
There are two questions that seem to be most commonly asked by organisations who are looking to change the direction of their business; namely:1. Where do I start?and2. Why is it so hard?Research quoted by Henley Management College stated that the UK wastes around ?25Bn per year on improvement programmes which go wrong and our own research, collated from a number of sources, suggests that upwards of 80% of all improvement activities will fail.With ‘Lean’ becoming the improvement tool of choice within a wide range of sectors, including Financial Services, Armed Forces, NHS, Public Services and the Service Sector, it is already becoming apparent that these sectors are suffering from the
If you don’t deliver these as standard practice, you won’t survive - let alone prosper.
As fast as the quality bubble grew, it popped.
Quality used to be a subjective concept - it meant different things to different people. That was until the academics, gurus (like Dr Edward Deming) and International Organization for Standardization (ISO) set about defining it to make it tangible.
Today it means nothing more than the product or service does what it is supposed to do. It is fit for purpose.
In the definition of quality there is no mention about the grade of raw materials used; the timeliness (or otherwise) of product production; the market price; whether the product is aesthetically pleasing (or ugly as ever); the emotive appeal of the brand or anything else.
Nope, quality is a very staid concept. Quality means fitness for purpose - in other words, it technically performs its job.
Here is the
1. Put yourself in your client’s shoes Understanding as much about your clients perspective is vital in developing rapport. Growing a strong & positive relationship where you focus on your clients needs, problems, challenges & desires will ultimately lead to the successful matching of your products or services…and for the best possible motives...THE WELFARE OF YOUR CLIENT. Be sure to use ‘YOU’ language – this is where you talk about them and not yourself. As soon as you hear yourself saying ‘we’ or ‘I’ you need to switch. This will be much more engaging for your client and they’ll feel you are more interested in them than selling yourself.2. Ask open questions Asking closed questions will give you 1 –
Today it means nothing more than the product or service does what it is supposed to do. It is fit for purpose.
In the definition of quality there is no mention about the grade of raw materials used; the timeliness (or otherwise) of product production; the market price; whether the product is aesthetically pleasing (or ugly as ever); the emotive appeal of the brand or anything else.
Nope, quality is a very staid concept. Quality means fitness for purpose - in other words, it technically performs its job.
Here is the
Did you know that somewhere around 50% of all websites have one or more of the following problems?* typing errors* spelling mistakes* grammatical problems* punctuation problems.Wow! A whopping 50%!Hard to believe??No, I don't think it is.In my daily business life I briefly skim or read anywhere up to hundreds of web pages, brochures, flyers, business cards and emails per day.I'm lucky - I've got a *proofreader's eye* [I'll give it back soon - haha] which means that mistakes like those mentioned above just JUMP OFF THE PAGE and draw my attention to them.I can't help myself - I'm a wordsmith, a lover of words, and despite all those years at school wit
In the definition of quality there is no mention about the grade of raw materials used; the timeliness (or otherwise) of product production; the market price; whether the product is aesthetically pleasing (or ugly as ever); the emotive appeal of the brand or anything else.
Nope, quality is a very staid concept. Quality means fitness for purpose - in other words, it technically performs its job.
Here is the
Most business and professional people make use of business cards to introduce their businesses to their clients or patients. These serve a double purpose as they are a reminder of what the person does for a living and where they can be contacted when necessary. By utilising the backs of your cards either for writing in the date of the next appointment for you client or patient or noting your special offers and discounts you are making them twice as valuable to the recipient.Regularly think up new ways of advertising as the space you have at your disposal is so limited. Change these offers so that your cards do not become stagnant. Your cards could be designed and printed at home to make them more cost effec
Nope, quality is a very staid concept. Quality means fitness for purpose - in other words, it technically performs its job.
Here is the reality check. If you do not exchange or offer a refund against a product that is not quality (in other words it does not do what you say it will do) there is legal recourse that the consumer can take against you.
In most countries, including Australia, government has a legislative framework that outlaws the selling of goods and services that do not perform in the way you say they do.
Yep. Quality is a given. And you have no choice but to deliver it. And this doesn't make you any different to any competitor in the eyes of the consumer which is why it can't be used for positioning.
The early to mid 1990s will long be remembered for the flurry in interest in quality management systems (and getting certified as complying with ISO9000 standards became a business essential or B2B customers simply wouldn’t buy from you).
But as fast as that quality bubble grew, so too it popped; once everyone was certified, there ceased to be a point of difference between suppliers. The business buyer got used to quality certification being a given, and moved ri
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