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  • Answer Upon - Making Great First and Last Impressions Over the Telephone

    Wearing Cologne To a Job Interview
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    t can be tempting to interrupt a rambler or storyteller, but try not to do so within the f
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    1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you.

    2. Listen without interrupting. It can be tempting to interrupt a rambler or storyteller, but try not to do so within the fi

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    We sat in staff meeting awaiting the report out of yet another attempt by Houston's other Rocket to catch its nemesis over in Austin in the race to build computers to order. Dell was so far out front in this race that the dust was settled by the time our horse reached the fourth turn. Everyone on my staff clearly understood our manufacturing didn’t have the capability to be a contender in the ‘build to order’ race.My
    ur voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you.

    2. Listen without interrupting. It can be tempting to interrupt a rambler or storyteller, but try not to do so within the f

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    these simple things, you will find that you are quickly establishing rapport with callers and that customers enjoy speaking with you.

    2. Listen without interrupting. It can be tempting to interrupt a rambler or storyteller, but try not to do so within the f

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    nd that customers enjoy speaking with you.

    2. Listen without interrupting. It can be tempting to interrupt a rambler or storyteller, but try not to do so within the f

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    t can be tempting to interrupt a rambler or storyteller, but try not to do so within the first few seconds. Listen patiently and let the customer tell you what is on her mind. Of course, you can't let a long-winded caller get out of hand.

    3. Respond with appropriate emotions. Be natural with your customers. When they are happy and the situation calls for more energy, express this energy. If the situation calls for empathy, don't sit t

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