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    1) Write a clear outline of the reasons behind bringing a call recording system into your call center’s work flow:
    o Benefits to agents
    o Benefits to customers
    o Benefits to company
    It’s always good to start with an outline before rolling out something new. It’s like using a recipe before you cook. Not sure if that’s the best comparison, but you get the picture. Your outline is your blueprint for succe
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    your call center’s work flow:
    o Benefits to agents
    o Benefits to customers
    o Benefits to company
    It’s always good to start with an outline before rolling out something new. It’s like using a recipe before you cook. Not sure if that’s the best comparison, but you get the picture. Your outline is your blueprint for succe
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    br> o Benefits to company
    It’s always good to start with an outline before rolling out something new. It’s like using a recipe before you cook. Not sure if that’s the best comparison, but you get the picture. Your outline is your blueprint for succe
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    he best comparison, but you get the picture. Your outline is your blueprint for success.

    2) Introduce the concept of quality monitoring well in advance and initiate tasks to empower agents to participate in the process
    o The purpose of call quality monitoring is NOT to catch employees slacking off, but to help improve customer service and meet overall performance metrics.
    o Employees can help define the qu

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