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Answer Upon - Feedback: Listening to What You Don't Want to Hear
“We need to communicate better!” This is the most evident catch-all solution people offer to fix all kinds of problems in the workplace – from poor safety to a failing merger; from poor management to an unmotivated workforce. And it’s true. To help people pe
7. Treat criticism as feedback offered in an unskilled manner, and respond to it as if it is offered as a gift. This takes practice - do the best you can.
8. Always thank the person offering you feedback.
9. If you suspect that someone has information about yo
1) If we accept that every business must have a mailing list. To me this is fundamental. The new business with one customer has a mailing list of one plus prospects?That list is a means of communicating with the customer, verbally or in writing. Failu
2. Drop your defensiveness. Feedback feels like criticism to many people.
When you are tempted to explain why you behaved as you did, and why you could not possibly have done anything differently, stop yourself. Take a deep breath and listen carefully. Think about what is being said to you; try not to think about how you need to respond. Being able to do this takes courage and practice.
3. Make sure you understand what you are being told. Ask questions about specifics. Ask for details and examples, and listen to them.
4. Restate in your own words your understanding of the issues that are being discussed, and clarify the issues before you respond to them. Clarify whether the person offering the feedback is requesting that you take some action in response to the feedback.
Showing that you are listening and understanding is often enough.
5. Decide whether a response is really necessary. If it is, take time to think about how to respond, even if it means asking to discuss the situation at a later time.
6. Recognize that even criticism usually contains useful information.
7. Treat criticism as feedback offered in an unskilled manner, and respond to it as if it is offered as a gift. This takes practice - do the best you can.
8. Always thank the person offering you feedback.
9. If you suspect that someone has information about yo
What most people don't know is that exporting products is actually quite simple. And while you might already know the basics of selling your product in the USA, why not expand your horizons by exporting to Mexico? When you widen your customer base, you all
3. Make sure you understand what you are being told. Ask questions about specifics. Ask for details and examples, and listen to them.
4. Restate in your own words your understanding of the issues that are being discussed, and clarify the issues before you respond to them. Clarify whether the person offering the feedback is requesting that you take some action in response to the feedback.
Showing that you are listening and understanding is often enough.
5. Decide whether a response is really necessary. If it is, take time to think about how to respond, even if it means asking to discuss the situation at a later time.
6. Recognize that even criticism usually contains useful information.
7. Treat criticism as feedback offered in an unskilled manner, and respond to it as if it is offered as a gift. This takes practice - do the best you can.
8. Always thank the person offering you feedback.
9. If you suspect that someone has information about yo
Before you can enjoy the benefits of having a life-time relationship with your customers, you first have to get them into your restaurant, store or other business. Good directions can make or break that fragile budding relationship. Here are tips to give gre
4. Restate in your own words your understanding of the issues that are being discussed, and clarify the issues before you respond to them. Clarify whether the person offering the feedback is requesting that you take some action in response to the feedback.
Showing that you are listening and understanding is often enough.
5. Decide whether a response is really necessary. If it is, take time to think about how to respond, even if it means asking to discuss the situation at a later time.
6. Recognize that even criticism usually contains useful information.
7. Treat criticism as feedback offered in an unskilled manner, and respond to it as if it is offered as a gift. This takes practice - do the best you can.
8. Always thank the person offering you feedback.
9. If you suspect that someone has information about yo
Office chairs are an important part of the business environment. An increasing number of employees find themselves seated in front of a computer terminal or telephone console for an extended period of time during their workday. On average, most employees w
Showing that you are listening and understanding is often enough.
5. Decide whether a response is really necessary. If it is, take time to think about how to respond, even if it means asking to discuss the situation at a later time.
6. Recognize that even criticism usually contains useful information.
7. Treat criticism as feedback offered in an unskilled manner, and respond to it as if it is offered as a gift. This takes practice - do the best you can.
8. Always thank the person offering you feedback.
9. If you suspect that someone has information about yo
Top-notch communication skills are a must for job interview success. Think about the following example for a moment. We have candidates A and B who share similar credentials and experience. Candidate B is passionate, clear and concise, while candidate A is l
7. Treat criticism as feedback offered in an unskilled manner, and respond to it as if it is offered as a gift. This takes practice - do the best you can.
8. Always thank the person offering you feedback.
9. If you suspect that someone has information about you or your behavior and is not offering to share it with you, ask for that person's feedback. Be certain to accept the comments non-defensively and with appreciation, even if you are unhappy with what is being said. The more often you do this, the more you will learn about yourself.
10. Once more, say thank you and mean it!
Excerpted from lesson 11, "The Integrity Course." Copyright 2006 Laurie Weiss, Ph.D.
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