Answer Upon - Business

Top Customer Service Speaker Tells Them: 'You Lost My Business!'
Most disappointed customers “vote with their feet,” and show their disdain indirectly by patronizing other, less offensive, or more satisfying establishments.There are no fireworks to signal their departure. No “ugly scenes” are made.And this is actually too bad, in a

hat building close relationships with clients is the key to success.

Here are a few of their comments.

Dyslexic Management
In their book ‘The Machine That Changed the World’, published in 1990, Womack, Roos and Jones identified the characteristics of automotive companies that have achieved a sustainable competitive advantage by adopting a different management ‘style’. They descr

Do they think you add value? Do they say you care enough about their business? Do they see you as part of their team? If the answer is maybe, or you don’t know the answer, it’s time to make some changes.

Last June the Association of Accounting Marketing held a panel discussion with CEOs to see just what they liked and didn’t like about their CPA firm. The results aren’t surprising but they do serve as a very big reminder that building close relationships with clients is the key to success.

Here are a few of their comments.

Playing the Wrong Game
He was concerned with the direction a decision was leaning, Jon said on his voice mail. Could I meet him for lunch in the cafeteria before Friday's meeting to talk it through?As peer managers involved in policy implementation, our departments would be impacted by any directi

heir team? If the answer is maybe, or you don’t know the answer, it’s time to make some changes.

Here are a few of their comments.

Make Change Easy - Get Involved!
There are wild variances in how much involvement organisations are brave enough to offer their people in change. From those organisations where they just ‘tell’ (sometimes by text message even!), to the most enlightened extreme, where they enable wholesale contribution to t

June the Association of Accounting Marketing held a panel discussion with CEOs to see just what they liked and didn’t like about their CPA firm. The results aren’t surprising but they do serve as a very big reminder that building close relationships with clients is the key to success.

Here are a few of their comments.

Freight Shipping Industry Review
The freight shipping industry in the UK could see some changes taking place over the next few years if the government has its way. These changes will be borne out of a desire to ensure that the UK’s freight shipping industry remains profitable and competitive.Accordin

d didn’t like about their CPA firm. The results aren’t surprising but they do serve as a very big reminder that building close relationships with clients is the key to success.

Here are a few of their comments.

Companies Beware: One Strike & You're Out!
Too busy to go myself, I promised a business associate a free ticket to Europe, which was great news, making me nothing less than a hero, a real sport, and just one heck of a guy.Then, U.S. Airways informed me that my frequent flyer miles had expired, and I couldn’t use them

hat building close relationships with clients is the key to success.

Here are a few of their comments. (to read more visit Golden Practices, penned by professional services marketing guru, Michele Golden):

Be Proactive-Tell me before it’s too late
Make my life easier- Share resources that improve my entire business
Tell us all you can do- Be a ‘full service’ team player
Stay in touch personally-Know me and what’s important to me
Be collaborative- Treat my concerns in a holistic way that brings me the

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Answer Upon - CPA, What Are Your Clients Saying About You?

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