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Answer Upon - Seven Guaranteed Ways To Get Your Employees to Care About Your Customers and Company
Necessary Psychological Skills When Working in the Executive Protection Field
The “hard” skills necessary for an executive protection specialist (EPS) and/or personal protection specialist (PPS) are often perceived as being that of a policeman or (elite) soldier. Though there can be certain similarities i.e. the use of handguns, hand-to-hand combat and the ability to control a vehicle, most people having worked both in executive protection and either of the latter careers, will deny that the skills are parallel. They may look alike but the methodology of each skill differs from segment to segment.However, the psychological skills needed are almost identical. Knowing basic psychological skills is essential in this line of business, as it is in law enforcement and military combat. Any person taking responsibility for anot
employees with no means of associating that term. Let's The “hard” skills necessary for an executive protection specialist (EPS) and/or personal protection specialist (PPS) are often perceived as being that of a policeman or (elite) soldier. Though there can be certain similarities i.e. the use of handguns, hand-to-hand combat and the ability to control a vehicle, most people having worked both in executive protection and either of the latter careers, will deny that the skills are parallel. They may look alike but the methodology of each skill differs from segment to segment.However, the psychological skills needed are almost identical. Knowing basic psychological skills is essential in this line of business, as it is in law enforcement and military combat. Any person taking responsibility for anot
Customer Service – The #1 Secret Weapon of A Successful Small Business!
I never cease to be amazed at the way many businesses are managed these days. Actually, mismanaged is a much more appropriate word. As an example, let me tell you about a recent experience I had while shopping at a large grocery store one Saturday morning.This particular store is open 24 hours a day, and Saturday mornings are one of their busier times. That being the case, you would think that the shelves would be well stocked on Saturday morning, right? After all, they should try to ensure that all those anxious weekend customers are able to find every single item they want to purchase, right?Well, that may be what you and I think, but this store's management obviously wasn't spending much time thinking. The cereal aisle had gapin
1) The Ability to Associate - The term empowered is intangible, so simply telling employees that they are empowered to make their own decisions on how to best deal with your customers is not enough. Intangible meanings provide your employees with no means of associating that term. Let's I never cease to be amazed at the way many businesses are managed these days. Actually, mismanaged is a much more appropriate word. As an example, let me tell you about a recent experience I had while shopping at a large grocery store one Saturday morning.This particular store is open 24 hours a day, and Saturday mornings are one of their busier times. That being the case, you would think that the shelves would be well stocked on Saturday morning, right? After all, they should try to ensure that all those anxious weekend customers are able to find every single item they want to purchase, right?Well, that may be what you and I think, but this store's management obviously wasn't spending much time thinking. The cereal aisle had gapin
The Moment of Truth
Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time.A Moment of Mediocrity is what most often occurs in business to customer interactions and this is where the customer's expectations were met - and those may even be low expectations. Customers who experience a Moment of Mediocrity, feel "satisfied" but will not reward the company with loyalty. These customers are only your customers because they haven't found a better experience.A Moment of Misery is created each time you fail to meet the customer's expectations. Often, Moments
ible, so simply telling employees that they are empowered to make their own decisions on how to best deal with your customers is not enough. Intangible meanings provide your employees with no means of associating that term. Let's Every customer contact is a Moment of Truth that creates a Moment of Misery, a Moment of Mediocrity, or a Moment of WOW. In the Moment of Truth you can create customers for LIFE or you can initiate a slow and painful demise of your company one customer at a time.A Moment of Mediocrity is what most often occurs in business to customer interactions and this is where the customer's expectations were met - and those may even be low expectations. Customers who experience a Moment of Mediocrity, feel "satisfied" but will not reward the company with loyalty. These customers are only your customers because they haven't found a better experience.A Moment of Misery is created each time you fail to meet the customer's expectations. Often, Moments
Beer Commercials
Beer is one of the oldest beverages humans have produced, dating back to at least the 5th millennium BC. Beer is even part of the recorded history of ancient Egypt and Mesopotamia. At the turn of nineteenth century, beer commercials were aired on radio and TV. The critics of beer commercials saw these new mediums as an intrusion into peoples' living rooms. Many were concerned that beer ads might offend the viewers' sensibilities. Commercials that actually showed a person consuming beer were considered to be in bad taste.The purpose of most advertisements is to convince people that the quality of their lives could improve if they use a particular product. But research on a large collection of TV commercials aired during sporting events and pri
to make their own decisions on how to best deal with your customers is not enough. Intangible meanings provide your employees with no means of associating that term. Let's Beer is one of the oldest beverages humans have produced, dating back to at least the 5th millennium BC. Beer is even part of the recorded history of ancient Egypt and Mesopotamia. At the turn of nineteenth century, beer commercials were aired on radio and TV. The critics of beer commercials saw these new mediums as an intrusion into peoples' living rooms. Many were concerned that beer ads might offend the viewers' sensibilities. Commercials that actually showed a person consuming beer were considered to be in bad taste.The purpose of most advertisements is to convince people that the quality of their lives could improve if they use a particular product. But research on a large collection of TV commercials aired during sporting events and pri
The Boss Didn't Understand Why His Staff Wasn't Reading His Mind
Many people believe that everyone sees the world exactly the same way as they do. This is never true and was the source of much turmoil in Dr. Jacob’s office.When the Job Isn’t Getting Done“They never seem to get any work done on time, but they complain that they're being underutilized.”Dr. Jacob, a chiropractor, was talking about his office staff.“I have to do so many things myself that they could do for me, but they don't. They just don't seem care about what I want. I just don't understand. I pay them well and they need their jobs.”As Dr. Jacob’s frustration increased, he explored the idea that he had hired inappropriate people in the first place. He reflected that if only he could find the proper leverage h
customers is not enough. Intangible meanings provide your employees with no means of associating that term. Let's Many people believe that everyone sees the world exactly the same way as they do. This is never true and was the source of much turmoil in Dr. Jacob’s office.When the Job Isn’t Getting Done“They never seem to get any work done on time, but they complain that they're being underutilized.”Dr. Jacob, a chiropractor, was talking about his office staff.“I have to do so many things myself that they could do for me, but they don't. They just don't seem care about what I want. I just don't understand. I pay them well and they need their jobs.”As Dr. Jacob’s frustration increased, he explored the idea that he had hired inappropriate people in the first place. He reflected that if only he could find the proper leverage h
Whataburger Restaurants Enlists Intra-Focus for Marketing Strategy and Services
Jacksonville, FL – February 23, 2007Intra-Focus, a marketing solutions company in Georgetown, Texas, today announces that Whataburger restaurants in Jacksonville, Florida have enlisted the company as their agency of record for store marketing services. The contract with JWB Ventures, which owns nine Whataburger locations throughout Northeast Florida and Southeast Georgia, includes overall promotional strategy, as well as traditional and internet marketing services.Founded in Corpus Christi, Texas in 1950, Whataburger restaurants have earned a reputation for bigger, better burgers that are made to order. With a strong focus on personalized customer service, 24-hour operation, and literally thousands of possible toppings (36,86
employees with no means of associating that term. Let's put great customer service that everyone can relate to and get away from this word empowered! Let us use real life situations to help them better understand. When you teach your employees to think like doctors, whom I have used fo
Jacksonville, FL – February 23, 2007Intra-Focus, a marketing solutions company in Georgetown, Texas, today announces that Whataburger restaurants in Jacksonville, Florida have enlisted the company as their agency of record for store marketing services. The contract with JWB Ventures, which owns nine Whataburger locations throughout Northeast Florida and Southeast Georgia, includes overall promotional strategy, as well as traditional and internet marketing services.Founded in Corpus Christi, Texas in 1950, Whataburger restaurants have earned a reputation for bigger, better burgers that are made to order. With a strong focus on personalized customer service, 24-hour operation, and literally thousands of possible toppings (36,86
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