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Answer Upon - Dear Customer: I'm Here To Listen!
Are you opening a dollar store? Have you started looking for a location yet? If not, then it is important to know that finding the right location is without a doubt the most important tasks that you will undertake prior to opening your store. Take the time to t
For instance, colleges prou
A business plan can make or break your hope and dreams of having a business. If everyone knew how to write a business plan, then everyone would have their on business and be their own boss. In this article I will give you every thing you need in your business
It was simple, direct, and it created a competitive advantage. Ads that the company ran said:
“We understand the importance of LISTENING.”
I happened to be a consultant to the company at the peak of this campaign, and I knew it was committed to walking the walk, not just talking the talk. It mandated that employees take listening courses on company time, at company expense.
For a short time, it appeared that the rest of corporate America was taking note, and following this lead. Listening courses sprang up, overnight, seemingly everywhere.
In my seminars, to this day, I feature a unit on listening, because it is crucial to our success in sales and in customer service. I point out that this activity is given short shrift today.
For instance, colleges proud
I have often felt that there are 2 types of mortgage companies and deciding which one you want to work for depends a lot on your goals and what you want to accomplish with your mortgage career. The first type of mortgage company will never teach you to be anyth
“We understand the importance of LISTENING.”
I happened to be a consultant to the company at the peak of this campaign, and I knew it was committed to walking the walk, not just talking the talk. It mandated that employees take listening courses on company time, at company expense.
For a short time, it appeared that the rest of corporate America was taking note, and following this lead. Listening courses sprang up, overnight, seemingly everywhere.
In my seminars, to this day, I feature a unit on listening, because it is crucial to our success in sales and in customer service. I point out that this activity is given short shrift today.
For instance, colleges prou
Patrick Atkins is Senior Manager for Agency Training of a major insurance company. When people asked what he did for a living, he used to reply, ‘I sell life insurance’.In his second year of selling, a customer died in an accident and he went to visit th
For a short time, it appeared that the rest of corporate America was taking note, and following this lead. Listening courses sprang up, overnight, seemingly everywhere.
In my seminars, to this day, I feature a unit on listening, because it is crucial to our success in sales and in customer service. I point out that this activity is given short shrift today.
For instance, colleges prou
As one man has put it, a business without advertisement is like winking at a girl in the dark. No one could have probably said it better and nothing rings truer than this. Indeed, without advertising or any sort of promotion, a business would falter.Cert
In my seminars, to this day, I feature a unit on listening, because it is crucial to our success in sales and in customer service. I point out that this activity is given short shrift today.
For instance, colleges prou
Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have ‘satisfied’ customers. No! What we all should be seeking is to have loyal customers.Research has shown that 65% of custom
For instance, colleges proudly display their debate teams’ trophies in elaborate cases. Competitions are held, internationally, to promote excellence in speaking.
But there are no “great speakers” without great listeners, who are capable enough to make that critical determination.
When we truly listen to another, we bestow a unique gift: our full attention. Listening means we’re putting that person first. It is the ultimate manifestation of that assertion that so many companies make: “Your business is important to us.”
Do you want to improve customer “relationships?” That’s made a lot easier through listening, which is the way we learn about each other, create rapport and identification, and develop t
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