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Answer Upon - Faith And The No List Virus
“I got a customer with a complaint screaming down the phone at me, what do I do?”Do not go on the offensive but listen to their problem then repeat it back so they know you fully have grasped the problem from their angle on the matter. Thank them for bringing the situation to your at
8. No, I can’t do that.
9. No, I won’t do that.
10. No, you can’t substitute on
Have any of these situations happened to you? Forgetting your client’s name, unintentionally insulting a co-worker, spilling coffee on your boss, not recognizing an old friend, drinking too much at the company party, sending a racy e-mail to the wrong person, or asking a woman’s due date wh
1. No, you can’t use that coupon. It has expired.
2. No, that item is not on sale. I don’t care what the store flyer says.
3. No, we don’t carry that here.
4. No, we can’t order it for you.
5. No, you can’t order less than a pound.
6. No, the manager is not available.
7. No, you can’t have 2 flavors of ice cream in the small cup.
8. No, I can’t do that.
9. No, I won’t do that.
10. No, you can’t substitute one
Customer Service is not as simple as students may surmise. But that does not mean that any business cannot at least improve upon their customer service. I suppose there is a book called; Customer Service for Dummies. And if you want to improve your customer service skills and you think you a
1. No, you can’t use that coupon. It has expired.
2. No, that item is not on sale. I don’t care what the store flyer says.
3. No, we don’t carry that here.
4. No, we can’t order it for you.
5. No, you can’t order less than a pound.
6. No, the manager is not available.
7. No, you can’t have 2 flavors of ice cream in the small cup.
8. No, I can’t do that.
9. No, I won’t do that.
10. No, you can’t substitute on
A client who has a fine arts degree wanted to move out of his successful career in advertising and into the real estate development business. He had already enrolled in a top notch MBA program to learn more about the field. In addition he had found work with a bank doing real estate apprai
3. No, we don’t carry that here.
4. No, we can’t order it for you.
5. No, you can’t order less than a pound.
6. No, the manager is not available.
7. No, you can’t have 2 flavors of ice cream in the small cup.
8. No, I can’t do that.
9. No, I won’t do that.
10. No, you can’t substitute on
All business owners had one goal, and that is for them to gain profit. Managing a business is not that easy. It requires a big sense of responsibility, hardwork and patience. But did you know that applying for a business credit card have huge advantages for your business whether it is small
5. No, you can’t order less than a pound.
6. No, the manager is not available.
7. No, you can’t have 2 flavors of ice cream in the small cup.
8. No, I can’t do that.
9. No, I won’t do that.
10. No, you can’t substitute on
The rate of organizational change has not slowed in recent years, and may even be increasing. In spite of the importance and permanence of change, most change initiatives fail to deliver the expected organizational benefits. It is little wonder then that the fear of managing change and its i
8. No, I can’t do that.
9. No, I won’t do that.
10. No, you can’t substitute one item for another.
My fellow Americans, I beseech you, is this any way to run a country? What ever happened to customer service? What ever happened to faith in our fellow man or woman? What ever happened to the Yes List? What ever happened to Gods commandments to be kind and caring?
Yes List items that have been excluded include:
1. Yes, I would love to carry your packages to the car.
2. Yes, I can help you find that.
3. Yes, I can sell you half a loaf.
4. Yes, w
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