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  • Answer Upon - Hanging Onto Your Customers

    Career Joy - Step Two in Aligning Body, Mind, and Work
    Nothing contributes so much to tranquilizing the mind as a steady purpose - a point on which the soul may fix its intellectual eye. - Mary Wollstonecraft ShelleyStep Two to Achieving Career Joy - Go Back to What You LoveMuch of my work with individuals focuses on the desire to appreciate, nurture, and strengthen the mind-body connection and therefore, whenever I speak with someone who feels very stuck, trapped in their current situation, or entrenched in old and unproductive ways of thinking, I often suggest a very simple exercise that allows them to move, if ever so slightly, to a different place.When people are unhappy in their jobs they often find this unhappiness permeating other areas of their life. Their relationships may suffer, they may not feel as healthy and fit
    receive some publicity. Publicity is good.

  • SHOW OFF
    If you are a recognized expert or have recognized experts in your company, let your clients know about that expertise. When you or one of your associates wins an award, has an article published or is booked as a public speaker, you should tell your customers about it. Your clients will appreciate the fact that they chose quality people to do business with. They will also appreciate the fact that they have a valuable resource in you and your company.
  • ENCOURAGE FEEDBACK
    Some people are afraid to ask clients about the service they received.
    Interim Management - Increasingly Part Of The Plan
    Interim management has traditionally been seen as a reactive response to organisational failure. Increasingly, a new breed of interims are emerging – people who regard interim management as a career and have transferable leadership skills to work across sectors. Building in organisational capacity to accommodate career interims ‘as part of the solution’ is discussed.Interim management saw rapid growth in the private sector in the 1990s. It experienced a decline as the downturn bit in 2000 but has shown signs of picking up in the last eighteen months. In the public sector interim management has been slower to take off but has seen rapid growth in the last two to three years, first in London and then throughout the country. As with the private sector, interim management was associated with organisatio
    What is a customer worth to your business? No matter what figure you come up with, the actual answer is that they are invaluable. Any customer or clients that you have, you should provide the best service to them so that they keep coming back - bringing their friends with them.

    You can maintain a customer base by providing them the services they need and expect. You can grow an ever expanding customer base by providing just a little bit more than your clients expect.

    Here are eight ways to provide exceptional customer service:

    • SAY, "THANK YOU"
      Don't you appreciate the fact that your customers could be going somewhere else? If you appreciate them, then you need to show them that you do. As soon as you provide your service to your customer, you should show them that appreciation. Some people give small gifts, or take clients out to dinner. Generally, a simple "thank you" is all you need, however. They'll get the idea. I use post cards to say thanks. It costs less than a dollar for a postcard and postage. Plus, I get a lot of the cards for free, so it doesn't really cost very much at all. I always write some humorous (to me anyway) comment on the card so people remember my effort. I get lots of compliments on my cards from clients. . . who keep coming back.
    • GO A VISITIN'
      One of the best ways to keep your clients thinking of you is to think of them first. If possible, you should visit them in their place of business. If you're making a sales call close by to one of your clients, just pop in and say hello. You don't have to stay long, they're probably busy anyway. Your presence there will be remembered. Ask them how they're doing, listen, shake their hand and then leave. Write down any needs that they might have, regardless of your ability to fill those needs. By knowing the needs and visiting other clients, you just might come up with a solution that would benefit your client.
    • SPONSOR A SPECIAL EVENT
      Your business could sponsor a special event or community project. It doesn't have to be related to your business, but it should be fun. It could be a bike ride, a beach or street clean-up, a bake-sale to raise funds for the Boy Scouts, or mentoring at the local elementary school. Invite your clients, it'll show them that you're concerned about them and the community. Contact the nearest Rotary Club, Kiwanis, Exchange Club, Jaycees, or other organizations in your town. There are always service projects that need sponsors. Besides doing a good deed that will make you feel good, you could also receive some publicity. Publicity is good.
    • SHOW OFF
      If you are a recognized expert or have recognized experts in your company, let your clients know about that expertise. When you or one of your associates wins an award, has an article published or is booked as a public speaker, you should tell your customers about it. Your clients will appreciate the fact that they chose quality people to do business with. They will also appreciate the fact that they have a valuable resource in you and your company.
    • ENCOURAGE FEEDBACK
      Some people are afraid to ask clients about the service they received.
      Cashing In Your Business?
      Watch Out For The FinancingIts almost 9 PM and you've got just one more order to fill because you promised “Henry” you'd have his order ready for pick up first thing tomorrow, Henry's an old customer, a good friend and has a machine down and the part we stock will have him up and going again. But the nagging thought comes back again . . . . “after 27 years I don't need this anymore, I'm gonna sell it!”There are many different reasons why businesses are sold. But of all the reasons, the three most popular are retirement, burn out and major illness.When you own a business and have fought the battle over the years, the time does come when you're ready to cash in the business and turn it over to someone else. You've built your dream, watched it grow and it has taken good care of you.
      here else? If you appreciate them, then you need to show them that you do. As soon as you provide your service to your customer, you should show them that appreciation. Some people give small gifts, or take clients out to dinner. Generally, a simple "thank you" is all you need, however. They'll get the idea. I use post cards to say thanks. It costs less than a dollar for a postcard and postage. Plus, I get a lot of the cards for free, so it doesn't really cost very much at all. I always write some humorous (to me anyway) comment on the card so people remember my effort. I get lots of compliments on my cards from clients. . . who keep coming back.
    • GO A VISITIN'
      One of the best ways to keep your clients thinking of you is to think of them first. If possible, you should visit them in their place of business. If you're making a sales call close by to one of your clients, just pop in and say hello. You don't have to stay long, they're probably busy anyway. Your presence there will be remembered. Ask them how they're doing, listen, shake their hand and then leave. Write down any needs that they might have, regardless of your ability to fill those needs. By knowing the needs and visiting other clients, you just might come up with a solution that would benefit your client.
    • SPONSOR A SPECIAL EVENT
      Your business could sponsor a special event or community project. It doesn't have to be related to your business, but it should be fun. It could be a bike ride, a beach or street clean-up, a bake-sale to raise funds for the Boy Scouts, or mentoring at the local elementary school. Invite your clients, it'll show them that you're concerned about them and the community. Contact the nearest Rotary Club, Kiwanis, Exchange Club, Jaycees, or other organizations in your town. There are always service projects that need sponsors. Besides doing a good deed that will make you feel good, you could also receive some publicity. Publicity is good.
    • SHOW OFF
      If you are a recognized expert or have recognized experts in your company, let your clients know about that expertise. When you or one of your associates wins an award, has an article published or is booked as a public speaker, you should tell your customers about it. Your clients will appreciate the fact that they chose quality people to do business with. They will also appreciate the fact that they have a valuable resource in you and your company.
    • ENCOURAGE FEEDBACK
      Some people are afraid to ask clients about the service they received.
      Time Attendance Equipment
      Time attendance equipment is a device that keeps track of employee’s hours in an organization. There are several time attendance equipments available in the market and some are manufactured as per the requirements of the particular organization. Most time attendance equipment allows employees to use their thumbprint or swipe a card to record time. Some uses retinas and palms. Time attendance equipment helps to manage working hours in various fields. Certain time attendance equipment can also function as security checks. Both government and non-governmental organizations use time attendance equipment. Its basic working feature is to collect the data of the employees as they come in and leave the office.A wide range of time attendance equipment, providing a variety of capabilities and functions are av
      .
    • GO A VISITIN'
      One of the best ways to keep your clients thinking of you is to think of them first. If possible, you should visit them in their place of business. If you're making a sales call close by to one of your clients, just pop in and say hello. You don't have to stay long, they're probably busy anyway. Your presence there will be remembered. Ask them how they're doing, listen, shake their hand and then leave. Write down any needs that they might have, regardless of your ability to fill those needs. By knowing the needs and visiting other clients, you just might come up with a solution that would benefit your client.
    • SPONSOR A SPECIAL EVENT
      Your business could sponsor a special event or community project. It doesn't have to be related to your business, but it should be fun. It could be a bike ride, a beach or street clean-up, a bake-sale to raise funds for the Boy Scouts, or mentoring at the local elementary school. Invite your clients, it'll show them that you're concerned about them and the community. Contact the nearest Rotary Club, Kiwanis, Exchange Club, Jaycees, or other organizations in your town. There are always service projects that need sponsors. Besides doing a good deed that will make you feel good, you could also receive some publicity. Publicity is good.
    • SHOW OFF
      If you are a recognized expert or have recognized experts in your company, let your clients know about that expertise. When you or one of your associates wins an award, has an article published or is booked as a public speaker, you should tell your customers about it. Your clients will appreciate the fact that they chose quality people to do business with. They will also appreciate the fact that they have a valuable resource in you and your company.
    • ENCOURAGE FEEDBACK
      Some people are afraid to ask clients about the service they received.
      Interview Tip: Nervousness During Job Interviews
      Getting nervous before or during an interview is natural but there are things you can do to combat it.First off, practice makes perfect! The more you interview, the more confident you'll be.Do company research well in advance so that you can relax before the interview rather than scrambling to get ready at the last minute.When it comes to answering interview questions, avoid trying to memorize scripted answers that you might have read somewhere. Instead, focus on answering the questions in a way that makes sense to you that showcases your experience and skills.On the day of the interview, wear comfortable clothing that suits the type of interview you're attending and ensure you arrive in advance so that you don't have to rush to get there.Remember to bring copies of your
      ient.
    • SPONSOR A SPECIAL EVENT
      Your business could sponsor a special event or community project. It doesn't have to be related to your business, but it should be fun. It could be a bike ride, a beach or street clean-up, a bake-sale to raise funds for the Boy Scouts, or mentoring at the local elementary school. Invite your clients, it'll show them that you're concerned about them and the community. Contact the nearest Rotary Club, Kiwanis, Exchange Club, Jaycees, or other organizations in your town. There are always service projects that need sponsors. Besides doing a good deed that will make you feel good, you could also receive some publicity. Publicity is good.
    • SHOW OFF
      If you are a recognized expert or have recognized experts in your company, let your clients know about that expertise. When you or one of your associates wins an award, has an article published or is booked as a public speaker, you should tell your customers about it. Your clients will appreciate the fact that they chose quality people to do business with. They will also appreciate the fact that they have a valuable resource in you and your company.
    • ENCOURAGE FEEDBACK
      Some people are afraid to ask clients about the service they received.
      Simple Steps to Building a Buyer's List - Commercial Real Estate
      When you are in the business of rehabbing or wholesaling real estate a buyer's list can be your best friend. There are many ways to go about obtaining a buyer's list such as buying one from a host of companies. However, nothing can compare to building your own list for many different reasons.When you build your own buyer's list, you know for sure who the people are on your list. In other words, you are not simply buying names, having no real idea if the people listed are actually interested in purchasing wholesale or rehab real estate. For that matter, you have no idea if these people are actually interested in purchasing real estate from your area. Buying a list is never a good idea as a whole.Building your own list gives you many advantages. The people listed on your buyers list have actual
      receive some publicity. Publicity is good.
    • SHOW OFF
      If you are a recognized expert or have recognized experts in your company, let your clients know about that expertise. When you or one of your associates wins an award, has an article published or is booked as a public speaker, you should tell your customers about it. Your clients will appreciate the fact that they chose quality people to do business with. They will also appreciate the fact that they have a valuable resource in you and your company.
    • ENCOURAGE FEEDBACK
      Some people are afraid to ask clients about the service they received. They're afraid that the people will say something bad. The reality is that if the client does have something bad to say about your product or service, you had better be the first one to hear about it. If you're not the first, you might be the last and that means that many other people heard about it along the way. That is not a good way to build a business.

      Provide your clients with different ways to feedback information to you. Communication is a two-way street. Ask your clients personally, ask for comments in your newsletter, and ask for input on your Web site. When you receive comments that reflect badly on your service, get to the bottom of the problem quickly and report back to your client. Then ask them again about your service. Make sure they're satisfied with you and your company. Also, when you're asking for feedback on your service, and you get positive results, that's a great time to ask for referrals.

    • LOOK FOR OTHER SERVICES TO PROVIDE
      You should always be thinking about other services you can provide your customers, but you can cut out the middleman by going directly to your clients. When you ask for feedback about your current service, you should always ask about other products or services they might need that are related to your company's business. Ask about their needs and then brain storm ways that you can fill those needs. You'll end up giving customer service that could end up making your company more money.
    • ADD 'EM TO YOUR LIST
      You should keep and maintain a database of your customers. With a database you can mail newsletters, information on special events, send out holiday cards, and just plain keep in touch. A database, like the customers themselves, is invaluable.
    • MAKE IT PERSONAL
      Nothing succeeds like a personal connection. There's a Safeway store in Centralia, Washington that is just outstanding. I stopped in there one morning and every employee from stockers and boxers to cash register clerks that I saw, smiled and said hello. I felt welcome. Whether personal contact comes from a face to face greeting to a phone call. Nothing beats personal contact for warmth and welcome. There is one thing you can add to that personal contact and really make it work extra hard is a name.

      Almost everyone likes to be called by name and to be treated like an old friend. After all, you'd go out of your way to make sure that a friend received the best service possible from you company wouldn't you? Treat your customers like friends. Remember friends tell their

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