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Answer Upon - An Insinscere Smile Is Better Than A Sincere Frown
The Federal Trade Commission recently put forth a report to the franchse industry for comments to use in an upcoming rule-making event, which is sure to modify the current franchise rule. Many have been critical of additional rules in the i
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He gave me a cheerful “Hi!” as I handed him the money and then said, “Have a safe day!” as he put the change in my hand. I was so dumbfounded by the exchange that I barely had time to reply, “You too!” as I smiled and accelerated back on the road. “Wow! I just saw the world’s friendliest toll road attendant – today’s my lucky day!” I thought to myself as I drove. I had to pay one more toll and got the same reception – a smile and a warm greeting with my change. I wondered whether the planets had aligned differently or somehow the attendants had mistaken me for some Hollywood celebrity and gave me the royal treatment.
I mentioned my experience later to one of my cynical friends who said, “they probably heard that a “courtesy inspector” is coming through today.” Well that may be so, but whatever the reason, those two people e
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He gave me a cheerful “Hi!” as I handed him the money and then said, “Have a safe day!” as he put the change in my hand. I was so dumbfounded by the exchange that I barely had time to reply, “You too!” as I smiled and accelerated back on the road. “Wow! I just saw the world’s friendliest toll road attendant – today’s my lucky day!” I thought to myself as I drove. I had to pay one more toll and got the same reception – a smile and a warm greeting with my change. I wondered whether the planets had aligned differently or somehow the attendants had mistaken me for some Hollywood celebrity and gave me the royal treatment.
I mentioned my experience later to one of my cynical friends who said, “they probably heard that a “courtesy inspector” is coming through today.” Well that may be so, but whatever the reason, those two people
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I mentioned my experience later to one of my cynical friends who said, “they probably heard that a “courtesy inspector” is coming through today.” Well that may be so, but whatever the reason, those two people
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I mentioned my experience later to one of my cynical friends who said, “they probably heard that a “courtesy inspector” is coming through today.” Well that may be so, but whatever the reason, those two people exceeded my expectations, put a smile on my face and, even if they were faking it, helped make my journey pleasant. I’d much rather see an insincere smile that a sincere frown any day.
When dealing with customers, staff, vendors, we all have the same opportunity to help make their journey more pleasant with a smile, a pleasant remark. Even if we are having a rotten day ourselves, even if our feet hurt, even if we are tired of taking tolls, making change and trying to be pleasant we still have that obligation to ease the journey of those with whom we come in contact with. Inspire yourself and your staff to be pleasant, polite, and positive – it will put a smile your customers faces and smooth the bumps in the road.
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