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  • Answer Upon - How Not to Get Stiffed, Improving Your Collection Procedures

    Communication Skills - Say What You Mean and Mean What You Say
    In using our communication skills and abilities how we say something is just as important as what we say. Body language plays an extremely important part of our communication. In fact studies have been done showing that when we interact in a communication process the rece
    for the decision maker.

    If a customer disputes the quality of merchandise, or service, price or delivery, you should attempt to resolve this right way. Insist they pay the portion of the bill that they are not disputing while you work out the disputed problem.

    If all else has failed you may want to refer the account to an outside collection agency.

    For more inform

    Six Sigma Document Control Issues
    When discussing Six Sigma document control issues it is essential to recognize the effect Six Sigma has on any firms QS/ISO 9000 initiatives. From its inception until today, Six Sigma has evolved and at present is much more than a defect control mechanism. It is referred
    Some businesses have slow paying customers or past due balances because they didn’t “train” their customers in the beginning.

    It is important that your customers know your credit policy and/or terms of payment, BEFORE they become a customer. Reiteration of your credit policy, when payment is overdue, is a good step to take in trying to obtain payment. Always ask for payment when it is justly due.

    You should never extend credit to a new customer without having them fill out a credit application and go through the credit approval policy. Once you extend credit, it is important to maintain accurate records on an accounts payment history.

    Adhere to your collection policies no matter what. You cannot see the future or changing market conditions. Try to keep current with trade reports pertaining to specific companies and industries.

    Change your collection letters frequently, you can make them stronger and more action oriented.

    Discourage payments on account or changes in payment terms. To many payment plans or changed payment terms can impair your cash flow.

    When you receive payments “on account” be sure to follow up right way with a letter or phone call thanking them for their payment and telling them what their new balance is and when to send it.

    On large accounts call or send a reminder just a few days after terms if they get delinquent.

    Ask to speak to a manager, or owner when making collection calls rather than speaking to a secretary or receptionist. Go right for the decision maker.

    If a customer disputes the quality of merchandise, or service, price or delivery, you should attempt to resolve this right way. Insist they pay the portion of the bill that they are not disputing while you work out the disputed problem.

    If all else has failed you may want to refer the account to an outside collection agency.

    For more informa

    How Do You Get on Your Client's Speed Dial?
    How would you like to have every one of your clients call you every time they opened a case? How about being called so often that you’re on your best client’s speed dial? With all the distractions in their day, how do you stay visible to them? What will help them remem
    when it is justly due.

    You should never extend credit to a new customer without having them fill out a credit application and go through the credit approval policy. Once you extend credit, it is important to maintain accurate records on an accounts payment history.

    Adhere to your collection policies no matter what. You cannot see the future or changing market conditions. Try to keep current with trade reports pertaining to specific companies and industries.

    Change your collection letters frequently, you can make them stronger and more action oriented.

    Discourage payments on account or changes in payment terms. To many payment plans or changed payment terms can impair your cash flow.

    When you receive payments “on account” be sure to follow up right way with a letter or phone call thanking them for their payment and telling them what their new balance is and when to send it.

    On large accounts call or send a reminder just a few days after terms if they get delinquent.

    Ask to speak to a manager, or owner when making collection calls rather than speaking to a secretary or receptionist. Go right for the decision maker.

    If a customer disputes the quality of merchandise, or service, price or delivery, you should attempt to resolve this right way. Insist they pay the portion of the bill that they are not disputing while you work out the disputed problem.

    If all else has failed you may want to refer the account to an outside collection agency.

    For more inform

    Real Estate Signs
    Real estate signs are considered one of the oldest and best forms of advertising for homes available for sale. Real estate signs are mostly produced using vinyl, which is a long-lasting material available in specific colors. Vinyl graphics and lettering provide real estat
    ns. Try to keep current with trade reports pertaining to specific companies and industries.

    Change your collection letters frequently, you can make them stronger and more action oriented.

    Discourage payments on account or changes in payment terms. To many payment plans or changed payment terms can impair your cash flow.

    When you receive payments “on account” be sure to follow up right way with a letter or phone call thanking them for their payment and telling them what their new balance is and when to send it.

    On large accounts call or send a reminder just a few days after terms if they get delinquent.

    Ask to speak to a manager, or owner when making collection calls rather than speaking to a secretary or receptionist. Go right for the decision maker.

    If a customer disputes the quality of merchandise, or service, price or delivery, you should attempt to resolve this right way. Insist they pay the portion of the bill that they are not disputing while you work out the disputed problem.

    If all else has failed you may want to refer the account to an outside collection agency.

    For more inform

    The Real Essence of Work
    Most of us organize our lives around having a job. Work is important to us, but a key question we ought to ask ourselves is why do we work? There are many reasons why people work. Some work for personal development; others work only for money. And some people work to gain
    ure to follow up right way with a letter or phone call thanking them for their payment and telling them what their new balance is and when to send it.

    On large accounts call or send a reminder just a few days after terms if they get delinquent.

    Ask to speak to a manager, or owner when making collection calls rather than speaking to a secretary or receptionist. Go right for the decision maker.

    If a customer disputes the quality of merchandise, or service, price or delivery, you should attempt to resolve this right way. Insist they pay the portion of the bill that they are not disputing while you work out the disputed problem.

    If all else has failed you may want to refer the account to an outside collection agency.

    For more inform

    Networking Your Way to a Pharmaceutical Sales Job
    Surfing the net for a pharmaceutical sales job is tiresome and looking at classified job ads can be tedious and well… boring. But what about business networking? No, it’s not as tedious as it sounds. In fact, it can be fun and interesting because you get to meet lots of p
    for the decision maker.

    If a customer disputes the quality of merchandise, or service, price or delivery, you should attempt to resolve this right way. Insist they pay the portion of the bill that they are not disputing while you work out the disputed problem.

    If all else has failed you may want to refer the account to an outside collection agency.

    For more information on Improving your Collection Procedures or collecting more money faster order Become the Squeaky Wheel, a Credit & Collections Guide for Everyone, ISBN# 0-9706645-1-6 $29.99 available at www.michelledunn.com or www.amazon.com or your local bookstore.

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