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Answer Upon - How to Walk the Floor and Talk to Customers
Thinking Ahead in the Job Search t of their working week.Job Searchers, have you ever been so close to getting a new position that you stop doing most of the things that brought you to that point? It is easy to get so excited over one potential opportunity that you forget how important it is to keep your pipeline full of leads.A job search takes time, potentially three to six months, or longer in our current economy, depending upon your particular sk 7. Feed Back The Ideas Make sure you feed back comments to your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure they are aware of why your walking the floor. Make sure you talk to them as you walk the floor. This will relax them and make them feel your part of their team. Management Memo A message from McDonald’s One day while on his way back to the o Staying Excited About Your Business This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision.I had a blast at the Albuquerque International Balloon Fiesta events.When I told some Albuquerque natives and semi-natives how excited I was about attending, I usually got the same response: “Oh, you won’t get that excited after you’ve been here awhile.”Who knows. Maybe that will be true. But, I hope not. I felt like a little kid. Watching several hundred balloons taking off during early 1. You Are the Maitre of Your Business Your role is take that of a maitre d’hotel. You should meet your guests (customers), welcome them and ensure they leave with a positive feeling about your business. You should set aside at least one hour a day to walk the store and talk to customers. 2. Overcoming Embarrassment Many owners will not walk the floor and talk to customers because they get embarrassed starting a conversation. If this applies to you, then take out a sample of products and ask customers to try them. This always starts a conversation and then you can ask them what they think about your store. 3. Clean the Tables An alternative approach is to clean the tables in a restaurant or work on bag filling at the checkout. These are ideal locations to start a conversation and really find out what customers are thinking about your store. 4. Walking The Floor Should Be Done Openly When walking the floor introduce yourself to the customer as the owner. Get them to provide you with ideas on how they believe you could improve the service to your customers. 5. Vary The Time Of Day You Walk The Store It used to be traditional for owners to walk the store at opening time. This is still a strong tradition in Japan where it still is a very formal arrangement. You will gain more from varying the time of day that you actually walk around. This will enable you to meet different customers and see your team and store at different activity points. 6. How Much Time Should You Spend On The Floor Some of the leading retailers spend as much as 20% of their time walking the store. They also believe this is the most important and enjoyable part of their working week. 7. Feed Back The Ideas Make sure you feed back comments to your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure they are aware of why your walking the floor. Make sure you talk to them as you walk the floor. This will relax them and make them feel your part of their team. Management Memo A message from McDonald’s One day while on his way back to the of Electronic Document Management - The Basics - Part 2 2. Overcoming EmbarrassmentIntroduction to Document ManagementIf you've never used a document management system, then it is entirely possible that you aren't aware of how valuable these products can be. Companies and individuals who manage a diverse array of documents have found that document management systems serve to simplify their lives and make both storing documents and later obtaining those documents much easier. Many owners will not walk the floor and talk to customers because they get embarrassed starting a conversation. If this applies to you, then take out a sample of products and ask customers to try them. This always starts a conversation and then you can ask them what they think about your store. 3. Clean the Tables An alternative approach is to clean the tables in a restaurant or work on bag filling at the checkout. These are ideal locations to start a conversation and really find out what customers are thinking about your store. 4. Walking The Floor Should Be Done Openly When walking the floor introduce yourself to the customer as the owner. Get them to provide you with ideas on how they believe you could improve the service to your customers. 5. Vary The Time Of Day You Walk The Store It used to be traditional for owners to walk the store at opening time. This is still a strong tradition in Japan where it still is a very formal arrangement. You will gain more from varying the time of day that you actually walk around. This will enable you to meet different customers and see your team and store at different activity points. 6. How Much Time Should You Spend On The Floor Some of the leading retailers spend as much as 20% of their time walking the store. They also believe this is the most important and enjoyable part of their working week. 7. Feed Back The Ideas Make sure you feed back comments to your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure they are aware of why your walking the floor. Make sure you talk to them as you walk the floor. This will relax them and make them feel your part of their team. Management Memo A message from McDonald’s One day while on his way back to the o Is IP The Most Cost Effective Choice For Your Business Communication Applications? re ideal locations to start a conversation and really find out what customers are thinking about your store.Too often a business assumes that IP based solutions are the best choice to satisfy their communication requirements. Particulalrly with convergence issues. But....don't get caught making a hasty decision. There are viable options...and factors to consider before making a final choice.One of the problems with convergence is protocol, starting with IP.While we tend to think in terms of 4. Walking The Floor Should Be Done Openly When walking the floor introduce yourself to the customer as the owner. Get them to provide you with ideas on how they believe you could improve the service to your customers. 5. Vary The Time Of Day You Walk The Store It used to be traditional for owners to walk the store at opening time. This is still a strong tradition in Japan where it still is a very formal arrangement. You will gain more from varying the time of day that you actually walk around. This will enable you to meet different customers and see your team and store at different activity points. 6. How Much Time Should You Spend On The Floor Some of the leading retailers spend as much as 20% of their time walking the store. They also believe this is the most important and enjoyable part of their working week. 7. Feed Back The Ideas Make sure you feed back comments to your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure they are aware of why your walking the floor. Make sure you talk to them as you walk the floor. This will relax them and make them feel your part of their team. Management Memo A message from McDonald’s One day while on his way back to the o Late Payments Can Hurt You as Well as Your Suppliers s still a strong tradition in Japan where it still is a very formal arrangement. You will gain more from varying the time of day that you actually walk around. This will enable you to meet different customers and see your team and store at different activity points.Late payments can produce serious financial problems. The effect on businesses who suffer from high debtor days has been well documented. According to official statistic it is directly linked to business failure. Less has been written however about why paying invoices late can be disadvantageous for the person who owes money.This article seeks to redress the balance.Paying your bills late 6. How Much Time Should You Spend On The Floor Some of the leading retailers spend as much as 20% of their time walking the store. They also believe this is the most important and enjoyable part of their working week. 7. Feed Back The Ideas Make sure you feed back comments to your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure they are aware of why your walking the floor. Make sure you talk to them as you walk the floor. This will relax them and make them feel your part of their team. Management Memo A message from McDonald’s One day while on his way back to the o Jobs - The Highest Paying t of their working week.Let's face it. Most people go to work because they need money, not because they love going to work. And for many of these people, they don't even care what they are doing just so that they make the most money possible. For those of you who fall into this category, what follows is a list of some of the more higher paying jobs for college and non college folks. Hopefully, you'll find something that p 7. Feed Back The Ideas Make sure you feed back comments to your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure they are aware of why your walking the floor. Make sure you talk to them as you walk the floor. This will relax them and make them feel your part of their team. Management Memo A message from McDonald’s One day while on his way back to the office from an important lunch in the best restaurant in town, Ray Kroc, owner of the McDonald’s chain in the United States, asked his driver to pass through a few McDonald’s car parks. In one he spotted papers caught up in shrubs along the outer fence. He immediately went to the nearest pay phone, called his office to get the name of the manager, then called the manager to offer to help him pick up the offending rubbish. Both the owner of the McDonald’s chain in his expensive business suit and the young manager met in the carpark and got down on their hands and knees to pick up the paper. As managers we are frequently more interested in the activity inside our business premises than in the building’s outside appearance. The appearance of your building and it’s surrounds is at the front line of your organisation’s public image – as Ray Kroc was well aware.
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