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  • Answer Upon - Why Passenger Surveys are a Transport Operators Best Friend

    Career Change: A Glittering Invitation To The Emotional Stalkers
    As much as you are yearning for career-change, and as much as the trends actually favor it, just contemplating a shift is a glittering invitation to four emotional stalkers who love nothing better than to play a nasty game of team-tag at your personal expense. When you unmask these bandits -- even a little -- they begin to lose their emotional charge – leaving you free to more fully explore the opportunities to re-invent yourself.Stalker # 1: The Devil You Know. Just imagine that you’re headed for work. You’re at the station, briefcase and newspaper in hand, waiting in a narrow sea of gray look-alikes to catch the 6:10 train. Or, jailed in your car, radio droning, you crawl al
    rtant, no longer important and what wasn’t an issue, an issue.

    The baseline survey will ensure that the passengers concerns are chronologically documented. Passengers are themselves an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Periodic surveys will allow changes in passenger attitudes to be monitored.

    Online Surveys Make It Easy

    Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. The low cost and flexibility of online surveys allows passenger concern to be targeted at specific groups and particular concerns.

    Online surveys provide operators with important market research data as well as a platform to promote and advertise their commitment to passenger satisfaction.

    Passengers benefit by having an e

    Making the Choice Between Working for a Large Company or a Small Company
    Often when looking for a job, there are opportunities to work for both small and large companies, both have their good points and bad points. Although there are no hard and fast rules that can be applied when the choice needs to be made, these guidelines may help. Especially if you have for example always worked for a small company and are looking to move to a large one or vice versa.Small companies - the good! Wide variety of workOften better than average pay increases, especially if the company is doing wellPromotion may be swift, achievements will be noticed and appreciatedLess form filling, policies
    Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.

    Establishing a Starting Point

    When embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:

    • allow the proper targeting of investment

    • allow measurement of the effect of change

    • assist in the moral of those implementing change

    • ensure that new issues are kept separate from the original plan and budget

    Targeting Investment

    There are many areas of any public transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

    Issues that can be of concern to passenger include:

    - safety and security
    - punctuality
    - fares and ticket types
    - capacity and overcrowding
    - quality and design of vehicle
    - cleanliness
    - facilities at stations and terminals
    - facilities for passengers with disabilities

    Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

    Passenger surveys allow operators to identify those areas that are of most concern to their customers. Through the analysis of passenger feedback the operator will be able to ensure that their improvement and investment plans are inline with passenger demands and concerns. Issues can be classified into high and low priority, as well as long and short term plans.

    Some capital investment such as the building of new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment may take years to implement. However, the initial survey is also likely to identify some high profile areas that can be implemented almost immediately at a relative low cost.

    Measuring Change

    From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

    One objective will be to ensure that the changes and initiatives that are implemented have been effective in addressing passenger issues. A second objective will be to promote and advertise the initiatives that have been implemented and also inform and educate passengers of ongoing improvements and future plans.

    Passengers will always be more positive if they can see that improvements have been made and more accepting of outstanding problems if they know that those problems are being addressed.

    Keeping Moral

    Those implementing change can often develop a siege mentality. Change can take time to take effect and for the passengers to appreciate any improvement.

    By monitoring passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

    Passengers will take time to appreciate progress and often those working on a change project will be demoralised with constant criticism from what is often a negative public. It is important that a team implementing change can see clearly the effects of their efforts.

    Identifying New and Old

    In any long term change management programme issues can change over time. Events can happen that make what was important, no longer important and what wasn’t an issue, an issue.

    The baseline survey will ensure that the passengers concerns are chronologically documented. Passengers are themselves an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Periodic surveys will allow changes in passenger attitudes to be monitored.

    Online Surveys Make It Easy

    Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. The low cost and flexibility of online surveys allows passenger concern to be targeted at specific groups and particular concerns.

    Online surveys provide operators with important market research data as well as a platform to promote and advertise their commitment to passenger satisfaction.

    Passengers benefit by having an ef

    Accomplish 20 Times as Much by Avoiding Bad Assumptions That Misdirect Your Efforts
    The misconception stall is particularly harmful because some of your best people already realize that you are operating on faulty assumptions. Since actions based on those assumptions are folly, these key employees are losing faith in the future of the organization and the quality of its leadership. Soon, you may find recovery from your mistakes is made more difficult as your most talented people seek other opportunities.MISCONCEPTION: The Danger of False Assumptions AboundsHow is a misconception stall different from a disbelief stall? A disbelief stall is based on something that was once true, but no longer is. A misconception stall is based on a belief that was never true.
    transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

    Issues that can be of concern to passenger include:

    - safety and security
    - punctuality
    - fares and ticket types
    - capacity and overcrowding
    - quality and design of vehicle
    - cleanliness
    - facilities at stations and terminals
    - facilities for passengers with disabilities

    Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

    Passenger surveys allow operators to identify those areas that are of most concern to their customers. Through the analysis of passenger feedback the operator will be able to ensure that their improvement and investment plans are inline with passenger demands and concerns. Issues can be classified into high and low priority, as well as long and short term plans.

    Some capital investment such as the building of new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment may take years to implement. However, the initial survey is also likely to identify some high profile areas that can be implemented almost immediately at a relative low cost.

    Measuring Change

    From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

    One objective will be to ensure that the changes and initiatives that are implemented have been effective in addressing passenger issues. A second objective will be to promote and advertise the initiatives that have been implemented and also inform and educate passengers of ongoing improvements and future plans.

    Passengers will always be more positive if they can see that improvements have been made and more accepting of outstanding problems if they know that those problems are being addressed.

    Keeping Moral

    Those implementing change can often develop a siege mentality. Change can take time to take effect and for the passengers to appreciate any improvement.

    By monitoring passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

    Passengers will take time to appreciate progress and often those working on a change project will be demoralised with constant criticism from what is often a negative public. It is important that a team implementing change can see clearly the effects of their efforts.

    Identifying New and Old

    In any long term change management programme issues can change over time. Events can happen that make what was important, no longer important and what wasn’t an issue, an issue.

    The baseline survey will ensure that the passengers concerns are chronologically documented. Passengers are themselves an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Periodic surveys will allow changes in passenger attitudes to be monitored.

    Online Surveys Make It Easy

    Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. The low cost and flexibility of online surveys allows passenger concern to be targeted at specific groups and particular concerns.

    Online surveys provide operators with important market research data as well as a platform to promote and advertise their commitment to passenger satisfaction.

    Passengers benefit by having an e

    Poster Printing
    The success of any product is greatly determined by the advertising campaign. Moreover, advertising is a crucial weapon to influence customer psychology. Advertising campaigns involve the use of many medias, posters being one of the most important. Posters located in strategic locations can do wonders to draw the prospective customer?s attention.Previously, poster printing had its limitations and often the designer?s efforts did not get proper justice due to the inferior quality prints. However, things have changed with the developments in screen-printing techniques and have become even better with the advent of digital printing.In recent years, many digital poster-printing
    and low priority, as well as long and short term plans.

    Some capital investment such as the building of new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment may take years to implement. However, the initial survey is also likely to identify some high profile areas that can be implemented almost immediately at a relative low cost.

    Measuring Change

    From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

    One objective will be to ensure that the changes and initiatives that are implemented have been effective in addressing passenger issues. A second objective will be to promote and advertise the initiatives that have been implemented and also inform and educate passengers of ongoing improvements and future plans.

    Passengers will always be more positive if they can see that improvements have been made and more accepting of outstanding problems if they know that those problems are being addressed.

    Keeping Moral

    Those implementing change can often develop a siege mentality. Change can take time to take effect and for the passengers to appreciate any improvement.

    By monitoring passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

    Passengers will take time to appreciate progress and often those working on a change project will be demoralised with constant criticism from what is often a negative public. It is important that a team implementing change can see clearly the effects of their efforts.

    Identifying New and Old

    In any long term change management programme issues can change over time. Events can happen that make what was important, no longer important and what wasn’t an issue, an issue.

    The baseline survey will ensure that the passengers concerns are chronologically documented. Passengers are themselves an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Periodic surveys will allow changes in passenger attitudes to be monitored.

    Online Surveys Make It Easy

    Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. The low cost and flexibility of online surveys allows passenger concern to be targeted at specific groups and particular concerns.

    Online surveys provide operators with important market research data as well as a platform to promote and advertise their commitment to passenger satisfaction.

    Passengers benefit by having an e

    Launch Pad to a New Job?
    The point at which you decide to look for a new job is a great time to take stock. After all when you move to a new job you are going to be in a different company in a new role which will take up a considerable part of your life. It make sense to ensure that it matches what you need at a personal level as well as meeting your economic and career development goals.Getting clear about what it is we really want, what’s important to us, is not something most of us spend much time on. This can be particularly true if we’ve worked for the same company or in the same industry for a long period of time. We get to know what expected. We know how things are done round here. And we have f
    have been made and more accepting of outstanding problems if they know that those problems are being addressed.

    Keeping Moral

    Those implementing change can often develop a siege mentality. Change can take time to take effect and for the passengers to appreciate any improvement.

    By monitoring passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

    Passengers will take time to appreciate progress and often those working on a change project will be demoralised with constant criticism from what is often a negative public. It is important that a team implementing change can see clearly the effects of their efforts.

    Identifying New and Old

    In any long term change management programme issues can change over time. Events can happen that make what was important, no longer important and what wasn’t an issue, an issue.

    The baseline survey will ensure that the passengers concerns are chronologically documented. Passengers are themselves an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Periodic surveys will allow changes in passenger attitudes to be monitored.

    Online Surveys Make It Easy

    Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. The low cost and flexibility of online surveys allows passenger concern to be targeted at specific groups and particular concerns.

    Online surveys provide operators with important market research data as well as a platform to promote and advertise their commitment to passenger satisfaction.

    Passengers benefit by having an e

    Build Brand Value BIG Time
    Ask your self this question, In which business are we really in? And stay far from the dark world of commodities...I am astonished!!! I just witness how in three days a clan of marketers – brand managers, advertisers, researchers - drove a brand into the huge world of commodities, these people approach the brand building process as a conjunction of ideas- do not matter if the ideas were good or bad- and were clearly afraid to innovate and challenge the rules of their game.If you are planning to maintain your brand as far as you can from the dark world of commodities, why not innovate by reconsider the category in which you compete and create your own rules.As Theodor
    rtant, no longer important and what wasn’t an issue, an issue.

    The baseline survey will ensure that the passengers concerns are chronologically documented. Passengers are themselves an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Periodic surveys will allow changes in passenger attitudes to be monitored.

    Online Surveys Make It Easy

    Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. The low cost and flexibility of online surveys allows passenger concern to be targeted at specific groups and particular concerns.

    Online surveys provide operators with important market research data as well as a platform to promote and advertise their commitment to passenger satisfaction.

    Passengers benefit by having an effective channel to raise issues and through periodic surveys will begin to appreciate that the operator is continually investing and improving the service.The following are links to samples of Passenger Surveys

    Sample Passenger Survey for an Airline:
    http://www.surveygalaxy.com/surPublishes.asp?survey_id=1166

    Sample Passenger Survey for a Train Operator
    http://www.surveygalaxy.com/surPublishes.asp?survey_id=1170

    Sample Passenger Survey for a Bus Operator
    http://www.surveygalaxy.com/surPublishes.asp?survey_id=1167

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