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  • Answer Upon - Ten Tips for Coping with People Who Go Silent

    What Your Cleaning Company Needs to Know About MSDS
    There is no way a cleaning company can effectively do its job without using chemicals. Your company may use just a few basic products or a multitude of cleaners for various situations. No matter how many or how few chemicals you use, it's important that you have the Material Safety Data Sheets (MSDS) for each different product that your company uses. These data sheets contain information on how to handle the product as well as t
    me to leave you in peace, bring you a cup of tea or give you a hug?" This is different from saying, "Here have a cup of tea". Don't trap them into accepting something. Gentle suggestions can help them to respond.

    7. If the person says something, ACCEPT it:
    Accept what the person says. Don't judge. Don't tell them what to do. Don't tell them to stop feeling like that. Don't tell them they need to change. Don't fire questions at them and don't argue. For exam

    Games - Murder Mystery Games
    You're gathered in a room with about a dozen or so people. Your host enters, welcomes you and tells you that by the end of this evening, one of you will be guilty of a murder. Welcome to the world of the murder mystery game. If you've never had the pleasure of participating in one of these things then you really don't know what you're missing. Hosting murder mysteries has been a big thing all over the world for over 30 years
    1. Prevent silence by developing a safe environment:
    Silence can occur when a person does not feel it is safe to speak out. Create an environment that invites participation and in which people feel comfortable to talk. An environment where people can talk, be listened to and understood - free of judgement, accusation, blame, belittling, derision or sarcasm. This may reduce the times they need to go silent.

    2. Prevent silence by LISTENING and not jumping in:
    Pause before responding and then respond by feeding back what you have understood. Listen rather than offering advice, solving the problem for them, intellectualising, ridiculing, disagreeing, pacifying, relating similar stories ... and so on. Simply be there with them. This will make it feel safer so silence is not necessary.

    3. When you are getting along talk about what happens:
    When you are getting along talk about the silences that occur. Work out two strategies. Firstly, what you can do to help to stop silence from happening and secondly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed you are quiet at the moment, how are you feeling?" rather than a challenging question, "So what's wrong with you?"

    5. Ask: "how can I help", or "what do you need?"
    Don't assume you know what silent people need, ask them. Ask the person how you can help or what he or she needs. For example, don't automatically assume they want an arm around their shoulders, or a cup of tea or to talk about it. Don't give advice or solve their problems unless you know that is what they want.

    6. Provide options of 3 possibilities:
    Provide different options of help. "Would you like me to leave you in peace, bring you a cup of tea or give you a hug?" This is different from saying, "Here have a cup of tea". Don't trap them into accepting something. Gentle suggestions can help them to respond.

    7. If the person says something, ACCEPT it:
    Accept what the person says. Don't judge. Don't tell them what to do. Don't tell them to stop feeling like that. Don't tell them they need to change. Don't fire questions at them and don't argue. For examp

    Market Manipulation Only Goes So Far
    Three years ago, the Journal of Business published an academic paper about stock market manipulation. Let me challenge you to answer the following question correctly:In the study, what types of people were most likely to be involved in market manipulation? Large shareholders owning 5% or more of the manipulated stock? Brokers? Small speculators? Corporate insiders?After dissecting the data for over hundred case
    n:
    Pause before responding and then respond by feeding back what you have understood. Listen rather than offering advice, solving the problem for them, intellectualising, ridiculing, disagreeing, pacifying, relating similar stories ... and so on. Simply be there with them. This will make it feel safer so silence is not necessary.

    3. When you are getting along talk about what happens:
    When you are getting along talk about the silences that occur. Work out two strategies. Firstly, what you can do to help to stop silence from happening and secondly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed you are quiet at the moment, how are you feeling?" rather than a challenging question, "So what's wrong with you?"

    5. Ask: "how can I help", or "what do you need?"
    Don't assume you know what silent people need, ask them. Ask the person how you can help or what he or she needs. For example, don't automatically assume they want an arm around their shoulders, or a cup of tea or to talk about it. Don't give advice or solve their problems unless you know that is what they want.

    6. Provide options of 3 possibilities:
    Provide different options of help. "Would you like me to leave you in peace, bring you a cup of tea or give you a hug?" This is different from saying, "Here have a cup of tea". Don't trap them into accepting something. Gentle suggestions can help them to respond.

    7. If the person says something, ACCEPT it:
    Accept what the person says. Don't judge. Don't tell them what to do. Don't tell them to stop feeling like that. Don't tell them they need to change. Don't fire questions at them and don't argue. For exam

    Digital Art: Explore Illustration
    Digital illustration is big business these days. A quick look at roadside billboards, club flyers or magazine covers should be enough to convince anyone that the art of the digital designer has never been in higher demand, and its popularity just keeps on growing.But defining exactly what digital illustration is proves tricky. We all know what the words mean, yet the myriad of ways in which illustration can be applied mak
    out two strategies. Firstly, what you can do to help to stop silence from happening and secondly, ways that help dissolve silence when it does happen.

    4. When someone is silent gently comment on what you've noticed:
    Gently mention the silence. Without judgement or complaint comment on what you've noticed. For example, "I've noticed you are quiet at the moment, how are you feeling?" rather than a challenging question, "So what's wrong with you?"

    5. Ask: "how can I help", or "what do you need?"
    Don't assume you know what silent people need, ask them. Ask the person how you can help or what he or she needs. For example, don't automatically assume they want an arm around their shoulders, or a cup of tea or to talk about it. Don't give advice or solve their problems unless you know that is what they want.

    6. Provide options of 3 possibilities:
    Provide different options of help. "Would you like me to leave you in peace, bring you a cup of tea or give you a hug?" This is different from saying, "Here have a cup of tea". Don't trap them into accepting something. Gentle suggestions can help them to respond.

    7. If the person says something, ACCEPT it:
    Accept what the person says. Don't judge. Don't tell them what to do. Don't tell them to stop feeling like that. Don't tell them they need to change. Don't fire questions at them and don't argue. For exam

    How Long Does It Take to Get a Mortgage?
    The typical time frame is about a month. It can be shorter, and sometimes take much longer.There are two basic ways to get a mortgage:full documentation stated documentationIn the full documentation you prove to the lender your:income assets work history, job verificationIn the stated documentation, all of these are stated and not proven. The advantage to the second option is
    Ask: "how can I help", or "what do you need?"
    Don't assume you know what silent people need, ask them. Ask the person how you can help or what he or she needs. For example, don't automatically assume they want an arm around their shoulders, or a cup of tea or to talk about it. Don't give advice or solve their problems unless you know that is what they want.

    6. Provide options of 3 possibilities:
    Provide different options of help. "Would you like me to leave you in peace, bring you a cup of tea or give you a hug?" This is different from saying, "Here have a cup of tea". Don't trap them into accepting something. Gentle suggestions can help them to respond.

    7. If the person says something, ACCEPT it:
    Accept what the person says. Don't judge. Don't tell them what to do. Don't tell them to stop feeling like that. Don't tell them they need to change. Don't fire questions at them and don't argue. For exam

    Tips For Successful Job Hunting: How To Get A Job Without A Resume
    I am in my mid-thirties, and, as you can imagine, I have changed and looked for jobs many times in my life. No matter how successful was in my job hunting research, I realized that there are certain ground “rules” that need to be respected; otherwise, we will not get what we want from our careers.First of all, forget about your resume.A resume can’t get you a job. A resume won’t get you a job. Research proved that
    me to leave you in peace, bring you a cup of tea or give you a hug?" This is different from saying, "Here have a cup of tea". Don't trap them into accepting something. Gentle suggestions can help them to respond.

    7. If the person says something, ACCEPT it:
    Accept what the person says. Don't judge. Don't tell them what to do. Don't tell them to stop feeling like that. Don't tell them they need to change. Don't fire questions at them and don't argue. For example, if they say, "I'm so worried about Billy" say, "so Billy being sick is getting you down?" or "Billy being sick is worrying". This is instead of more judgemental responses, such as, "You know he is going to be alright", "Silly thing", "You should go and ask the Doctor how he is", "Oh, is that all", or "Why on earth are you worried about him?"

    8. Go Slowly:
    Go slowly and gently. Allow quiet between you, pause before responding, reflect. Go closer in stages, not all at once.

    9. Speak Gently:
    Speak with a softened, pleasant tone of voice, and a clear voice, with an easy rate of speech. Don't speak in a harsh, tense, whiny or fast way. Sound quiet, calm and patient.

    10. Don't push for a response:
    Don't hound them for an explanation; if you do they may retreat even more. Be sympathetic. In a kindly, understanding, easy way be on their side and be interested in what is going on. Demonstrate an attitude of wanting to listen to them. Put aside your own issues for now.

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