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  • Answer Upon - Forklift Safety Training Videos and CBTs - They Should NOT Be Your Stand-Alone Training Solution

    The Negotiation: The Two Most Important Steps You MUST Take Before You Start
    You’ve been on three interviews and are about to obtain an offer of employment from the company. Hopefully, the offer will be for far more money, prestige and opportunity than you wanted.And it may not be.What should you do BEFORE you receive the offer?Review the factors that went into your decision to leave. What was wrong with the job? With the people? What was the wound that finally brought you to the decision to change jobs? I believe it is important to do this in order to be sure that the factors that went into the decision to leave are resolved. You may never know with certainty but you can know that they are addressed to your satisfaction.For example, would it be wise to take a job next door to your current employer if your sole reason for changing jobs is to reduce your commute? How about accepting an offer from a company that requires extensive travel and hours if your number one reason for change is to spend more time at home?You may decide that it is worth your while to accept an offer like this IF (and that’s a big IF) you learn reasons to do that overwhelm the reason why you shouldn’t.Decide w
    you rely on a video tape or CBT only as your training program and then walk away, the first time something goes wrong (and it will), OSHA is going to take a look at your training system, deem it inadequate, and hold your company responsible.

    OSHA realizes that people need to have the benefit of safety training that does more than check off a box on a to-do list. Their job is keeping people alive at work, period. That's why they developed this rule. They want the assurance that a person who can react to specific

    Hidden Traps for Life Partners Who Work Together
    Neither couple I describe knows the other couple, but their stories are strikingly similar.                                                                               Craig and Warren are both recently retired executives. Craig’s wife, Marcy, owns and operates a website design firm.  WarrenAs corporate profit margins get tight and companies begin to squeeze their labor dollars, one will find that the first line item of scrutiny for any financial officer is the amount of money spent on a training budget. Experts on both sides of the issue argue daily about the indirect financial impact of well-trained employees vs. the direct expenditures of having them trained. For many companies, the trend of relying on video training and computer-based training programs (CBTs) has been the perfect blend of information dump and cost-efficiency.

    In many cases these media provide maximum information in a minimum amount of time. They are usually well-made, presented by articulate narrators and possess the added leisure of being able to train at will without chewing up trainers' man-hours.

    But in the realm of forklift and other industrial safety subjects, they are a ticking bomb.

    What many companies fail to consider when discussing the options of video training and CBTs is that workplace safety is NOT a place to cut corners. The money saved by using these methods may be far overshadowed by the cost to your business if something goes wrong. Some of the main items to consider are:

    • OSHA's requirements for training on these subjects
    • The liability aspects of accidents, which are more likely if training is weak
    • The inability of these media to promote information retention and thereby keep people safe

    Because OSHA Said So, That's Why.

    Since 1999, the Occupational Safety and Health Administration (OSHA) has required that all forklift safety training in particular (and many other equipment safety instruction requirements reflect this decision as well) must be site- and equipment-specific (operators must physically demonstrate to a trainer that they can safely operate their machinery in the exact workplace where they will do so) and training and evaluation must be done by a knowledgeable person qualified to teach adult students. Roughly translated: if you rely on a video tape or CBT only as your training program and then walk away, the first time something goes wrong (and it will), OSHA is going to take a look at your training system, deem it inadequate, and hold your company responsible.

    OSHA realizes that people need to have the benefit of safety training that does more than check off a box on a to-do list. Their job is keeping people alive at work, period. That's why they developed this rule. They want the assurance that a person who can react to specific n

    Career Tip: Your Lifestyle Affects Your Job Choice!
    This career tip is for you . . . if you’re serious about making a career or job change. Knowing your options and having a strategic plan are critical to your success in today‘s job marketplace.For instance, according to recent reports, your lifestyle may seriously affect your career or job choice. Did you know that people without spouses or children will represent one of the fastest growing segments of the workplace population?As a result, employment law experts warn that discrimination suits based on parental status are likely to emerge.That’s because in 2004 there were 46.4 never-married adults in the U.S.--more than double the number in 1970. The number of childless couples is expected to grow by 50% by 2010.Already, people without spouses or children are seeking benefits better suited to their lifestyle. As a result, employers will have no choice but to explore a wider variety of work/life benefits instead of work/family benefits.If you fall into these categories, your career planning should include these considerations. Earlier we reported that workplace privacy issues should also be part of your thinkin
    d cost-efficiency.

    In many cases these media provide maximum information in a minimum amount of time. They are usually well-made, presented by articulate narrators and possess the added leisure of being able to train at will without chewing up trainers' man-hours.

    But in the realm of forklift and other industrial safety subjects, they are a ticking bomb.

    What many companies fail to consider when discussing the options of video training and CBTs is that workplace safety is NOT a place to cut corners. The money saved by using these methods may be far overshadowed by the cost to your business if something goes wrong. Some of the main items to consider are:

    • OSHA's requirements for training on these subjects
    • The liability aspects of accidents, which are more likely if training is weak
    • The inability of these media to promote information retention and thereby keep people safe

    Because OSHA Said So, That's Why.

    Since 1999, the Occupational Safety and Health Administration (OSHA) has required that all forklift safety training in particular (and many other equipment safety instruction requirements reflect this decision as well) must be site- and equipment-specific (operators must physically demonstrate to a trainer that they can safely operate their machinery in the exact workplace where they will do so) and training and evaluation must be done by a knowledgeable person qualified to teach adult students. Roughly translated: if you rely on a video tape or CBT only as your training program and then walk away, the first time something goes wrong (and it will), OSHA is going to take a look at your training system, deem it inadequate, and hold your company responsible.

    OSHA realizes that people need to have the benefit of safety training that does more than check off a box on a to-do list. Their job is keeping people alive at work, period. That's why they developed this rule. They want the assurance that a person who can react to specific

    Is It Just Me, or are People Getting Ruder?
    I’ve been wondering this for a while and have been dying to ask my business colleagues and friends. But whenever I’m get ready to pop the question, I manage to convince myself that it’s silly, reveals my cynical nature (or advance years!) and is probably just a figment of my jaded imagination… certainly not worthy of intelligent discussion.The question, however, continued to reside nervously on the tip of my tongue, eager to fly out (particularly just after leaving my apparently mute colleague a fourth voice mail message). But it wasn’t until I read Keith Ferrazzi’s masterful book, “Never Eat Alone” that I summoned the courage to thunderously and openly inquire, “Are people, particularly those in business, much ruder than they use to be?”And… “Have we become so numb to it that we actually expect - and worst yet, accept it as normal and okay?”I think yes. I hope I’m wrong.Let me, however, step back a bit… Why did Ferrazzi’s book serve as my catalyst?The short answer is that it’s just plain good. It is a brilliantly written book – simple without being simplistic – in the same league as Dale Carnegie’s classic “How t
    he money saved by using these methods may be far overshadowed by the cost to your business if something goes wrong. Some of the main items to consider are:

    • OSHA's requirements for training on these subjects
    • The liability aspects of accidents, which are more likely if training is weak
    • The inability of these media to promote information retention and thereby keep people safe

    Because OSHA Said So, That's Why.

    Since 1999, the Occupational Safety and Health Administration (OSHA) has required that all forklift safety training in particular (and many other equipment safety instruction requirements reflect this decision as well) must be site- and equipment-specific (operators must physically demonstrate to a trainer that they can safely operate their machinery in the exact workplace where they will do so) and training and evaluation must be done by a knowledgeable person qualified to teach adult students. Roughly translated: if you rely on a video tape or CBT only as your training program and then walk away, the first time something goes wrong (and it will), OSHA is going to take a look at your training system, deem it inadequate, and hold your company responsible.

    OSHA realizes that people need to have the benefit of safety training that does more than check off a box on a to-do list. Their job is keeping people alive at work, period. That's why they developed this rule. They want the assurance that a person who can react to specific

    Loyalty Programs May Keep Customers Coming Back - But First You've Got to Earn their Trust
    Remember trading stamps? If you’re over 40, chances are you will. Every time you shopped at a participating grocery store or gas station they gave you stamps to paste into a book. When you’d accumulated enough stamps, you could cash them in for “free” gifts.These stamps were one of the first loyalty programs. They kept customers loyal to a particular product or merchant because they offered an incentive that encouraged the customer to keep coming back – and spend more money.While trading stamps are a thing of the past, a wide range of industries still use loyalty programs to establish long-term relationships with their customers. By far the most successful and well known is the frequent flyer program.On the surface, frequent flyer programs appear to be all about rewarding customers with free flights just because they choose to fly with a particular airline – the more miles you fly the more free miles you get. But, if you asked the airlines who really benefits from these programs, chances are you’d hear a resounding, “We do.” Ask them to explain, and they’ll likely tell you that frequent flyer programs allow them to collect data
    tration (OSHA) has required that all forklift safety training in particular (and many other equipment safety instruction requirements reflect this decision as well) must be site- and equipment-specific (operators must physically demonstrate to a trainer that they can safely operate their machinery in the exact workplace where they will do so) and training and evaluation must be done by a knowledgeable person qualified to teach adult students. Roughly translated: if you rely on a video tape or CBT only as your training program and then walk away, the first time something goes wrong (and it will), OSHA is going to take a look at your training system, deem it inadequate, and hold your company responsible.

    OSHA realizes that people need to have the benefit of safety training that does more than check off a box on a to-do list. Their job is keeping people alive at work, period. That's why they developed this rule. They want the assurance that a person who can react to specific

    Don't Get Caught Out By Tough Interview Questions
    Most people dread job interviews. The very thought of one is enough to send them into a cold sweat. Most people see the job interview as an interrogation. In fact, job interviews are as much for your benefits as the company’s. The interview gives the company an opportunity to get to know you, and it gives you a chance to decide whether or not you want to work for them.Although it is only natural to be nervous you will find the whole process is not as scary as you might think. With a little bit of preparation you can be ready to answer anything that the interviewer throws at you.Naturally you can't prepare for every question that will come up at interview, but you can anticipate most of them.Let me guide you through the process and give you a few tips:First, try and relax during as soon as you can in the interview. A good interviewer will want you to feel at ease so that you can deliver well thought out answers without feeling panicky. They will start off with friendly, general questions about you to put you at ease.You will find that the tough interview questions are the ones that are open-ended. However, this is
    you rely on a video tape or CBT only as your training program and then walk away, the first time something goes wrong (and it will), OSHA is going to take a look at your training system, deem it inadequate, and hold your company responsible.

    OSHA realizes that people need to have the benefit of safety training that does more than check off a box on a to-do list. Their job is keeping people alive at work, period. That's why they developed this rule. They want the assurance that a person who can react to specific needs of the trainees and the company is on hand to fill in the gaps and personally ascertain that the student has learned what he or she needs. Videos and computers don't do that. They keep plugging along. They'll talk to no one and still think they did the job well. A human trainer will look for that light bulb over the head of his or her students before moving on. When the subject is safety, OSHA wants to see far more than lip service thrown at the problem.

    So you reduced the training budget by $3,000 and cost yourself $3.5 million in fines and damages. How much did you save again?

    How much can one forklift accident cost you? Well, let's break it down:

    1) OSHA fines can be between $7,000 and $70,000 per willful safety violation. If they visit (and after an accident, it's highly likely) and find that you have 10 forklifts and no one is wearing the safety belts on them, that's 10 fines. And those operators weren't trained properly? 10 more fines. And they all drive too fast? 10 more fines. You see the pattern.

    2) Medical bills. These can get very expensive, and usually warehouse-type injuries can involve weeks or months of recovery time. The bill is getting larger.

    3) Lost man-hours. You now have one or more experienced workers out of commission. Now work is not getting done. Productivity suffers.

    4) The possible lawsuit. What if the person injured was hit by a forklift driven by a poorly-trained individual? Now his or her lawyer is drooling over your bank account. To make matters worse, if OSHA finds you at fault for willful safety violations, the plaintiff's legal team will have that information in hand going into court.

    5) Punitive damages. At the end of the lawsuit comes the largest hit of all. This number can have many zeros at the end of it.

    6) More training. Ironically, now that you have injured your experienced worker, you have to spend money to train a less experienced one to do his or her job.

    So, tens of thousands or maybe hundreds of thousands in fines, another couple

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