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Answer Upon - Effective Communication Skills
All in all, I'm pretty happy with how 2005 turned out. My business is taking off. I've built a solid foundation to support even more growth (which I forecast for 2006) and I've even managed to take some time off.I'd like other entrepreneurs and business owners to feel as good about their business as I do about mine, so I thought I'd take a moment to share 5 things I attribute to my successful 2005.1. Attended seminars. This one is HUGE. Nothing beats getting out of your office and away from your computer and actually meeting people face to face. I've come away from these events with clients, joint venture partners, and more. (And that doesn't even include the great information I absorbed and was a
Before discussing a complaint with our partner we should always plan what we are going to say and how we are going to say it without hurting our partner or causing them to be on the defense.
One of the best ways to accomplish this is with "I" language.
"I" Language
"I" language is using the words "I" and "me" as opposed to "you", wh
Unemployment and risky loans are beginning to affect the Detroit's local housing market badly. This year, over 10,000 residences in the area are in the process of returning to the bank. According to RealtyTrac, this is a 121% increase from last year's data, meaning one in every 80 homes is nearing foreclosure.The main culprit behind the problems being faced by the local housing market is the decline in the employment rate in the area, especially when big businesses such as Big Three automakers and Kmart cut the number of their workers. Families relying on only one income are now unable to support their housing needs. Since most customers do not make future considerations on buying houses, they are not able to save eno
When communicating, intent refers to the message you are trying to convey to the other person. Impact refers to the message they actually receive. If we were all top rate communicators, our intent would always match our impact perfectly. It is important to learn more about intent and impact because it is when they don't match, that bitterness and hurt feelings can result. Look at the following example:
Jane had a really bad day. When she arrives home she sees that her husband Bill has, once again, left a mess in the kitchen. This makes her furious and she yells at him: "You never help me with anything around here!".
Jane's intent was that she is frustrated because Bill often leaves a mess in the kitchen that she ends up cleaning. Her impact is that Bill hears: "You never help me with anything around here!". How is the intent different from the impact? Think about it for a minute before reading on.
It is not that Bill never helps with anything, it is that he doesn't usually help cleaning the kitchen. When Jane tells him that he never helps, he feels unappreciated for all the things he does do, such as taking out the trash, making supper, earning an income for his family, etc. Instantly Bill becomes defensive and closed off to listening to anymore that his wife has to say on the matter. So much for healthy communication. How could Jane have clearly communicated her real feelings?
Before discussing a complaint with our partner we should always plan what we are going to say and how we are going to say it without hurting our partner or causing them to be on the defense.
One of the best ways to accomplish this is with "I" language.
"I" Language
"I" language is using the words "I" and "me" as opposed to "you", wh
“Too many leaders act as if the sheep... their people... are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.” Ken BlanchardHow does a small business owner strategically expand his business for a global market? Are international markets only reserved for larger companies? Clearly, this issue of expanding into international markets is not easy nor cheap. I read an interesting column on this subject by Jim Hopkins in USA Today. He provided a good case of why it is possible for small businesses to expand internationally.Although I supported his position, I felt some vital factors were missing. His column showcased a list of small business successes. I
Jane had a really bad day. When she arrives home she sees that her husband Bill has, once again, left a mess in the kitchen. This makes her furious and she yells at him: "You never help me with anything around here!".
Jane's intent was that she is frustrated because Bill often leaves a mess in the kitchen that she ends up cleaning. Her impact is that Bill hears: "You never help me with anything around here!". How is the intent different from the impact? Think about it for a minute before reading on.
It is not that Bill never helps with anything, it is that he doesn't usually help cleaning the kitchen. When Jane tells him that he never helps, he feels unappreciated for all the things he does do, such as taking out the trash, making supper, earning an income for his family, etc. Instantly Bill becomes defensive and closed off to listening to anymore that his wife has to say on the matter. So much for healthy communication. How could Jane have clearly communicated her real feelings?
Before discussing a complaint with our partner we should always plan what we are going to say and how we are going to say it without hurting our partner or causing them to be on the defense.
One of the best ways to accomplish this is with "I" language.
"I" Language
"I" language is using the words "I" and "me" as opposed to "you", wh
When searching the internet highway for what ever reason I will tell you the do’s and don’ts to ensure you get the best deal and do not miss out on the best product possible.You could be searching the internet highway for any number of reasons. Either way I will tell you the most common mistakes people make while performing a search. This can cause the person searching to miss out on the best deals, the best products and some of the all around best products or services out there.It could be you are looking for a new car bow to place on top of a car for your next television commercial ad, or buying a big blue bow with silver trim for your up coming wedding. Maybe you need an auctioneer, a fabric repair specialis
It is not that Bill never helps with anything, it is that he doesn't usually help cleaning the kitchen. When Jane tells him that he never helps, he feels unappreciated for all the things he does do, such as taking out the trash, making supper, earning an income for his family, etc. Instantly Bill becomes defensive and closed off to listening to anymore that his wife has to say on the matter. So much for healthy communication. How could Jane have clearly communicated her real feelings?
Before discussing a complaint with our partner we should always plan what we are going to say and how we are going to say it without hurting our partner or causing them to be on the defense.
One of the best ways to accomplish this is with "I" language.
"I" Language
"I" language is using the words "I" and "me" as opposed to "you", wh
If you choose to, you can come up with a business, or an idea that will allow you to make money at home.When you consider the costs of going into the “office” every day; extra car insurance, maintenance on your car because of wear and tear, time that you do not get paid for commuting, daycare, as well as lunches, business clothes, GAS and simply the fact that you are doing all this to make someone else much more money than you are, because they own the company.Your day now:5:30am – wake up, shower and dress 6:15am – make breakfast for you and the kids if you did not sleep in 6:40am – begin to commute to the office (drop off kids at
Before discussing a complaint with our partner we should always plan what we are going to say and how we are going to say it without hurting our partner or causing them to be on the defense.
One of the best ways to accomplish this is with "I" language.
"I" Language
"I" language is using the words "I" and "me" as opposed to "you", wh
A business mailing list is a collection of names and addresses used by a business organization or marketer to send promotional material to a targeted group of recipients. A targeted mailing list is a more cost-effective advertising strategy than the other tools of the trade. Directly contacting a specific group of people can help an advertiser skip the cost of sending the ad randomly to many people who might just ignore it.The first step of any marketing campaign is to define the market or audience. The more precisely the target audience is defined, the more effective the mail campaign, and the better the response will be. A better response means more money for the business.It is important to identify the appro
Before discussing a complaint with our partner we should always plan what we are going to say and how we are going to say it without hurting our partner or causing them to be on the defense.
One of the best ways to accomplish this is with "I" language.
"I" Language
"I" language is using the words "I" and "me" as opposed to "you", when voicing a complaint. Everyone is sensitive to complaints and criticism, we don't want to feel that it is our fault, that we have screwed up big time. Think of this, wife A might get very annoyed when her husband leaves his dirty clothes on the floor, wife B might not care at all if her husband leaves his dirty clothes on the floor. So, if wife A wants to express her complaint to her husband should she really focus on him? Should she say: "You are such a slob! You never put your clothes in the laundry hamper, you always expect me to pick them up!"? Rather than focus on what her husband is "doing wrong" she should focus on herself because she is the one who is bothered by this. An excellent way to approach this issue with her husband would be to say:
"I really don't like your clothes being left on the floor because I have to pick them up when I do the laundry. It would be so much easier for me if you would put them in the laundry hamper."
Now she is still communicating the same message, she wants him to put his clothes in the hamper, but she has done it in a way that doesn't blame or accuse.
Another benefit of "I" language is that it avoids mind reading. "Research shows that mind reading is more common among distressed couples than among nondistressed couples." (Hyde and DeLamater, 2000) Take another look at the quote above:
"You are such a slob! You never put your clothes in the laundry
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