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    ul>Β. Decision support systems DSS provide management at all levels of the Organisation, with information which supports understan
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    Information systems are classified into two major categories, according to international developments: A. On-line transactional processing systems (also called operational systems)

    B. Decision support systems (DSS)

    Α. On-line transactional processing systems OLTPs are systems which serve transactions with suppliers, partners and customers, as well as internal business transactions. They support operations throughout the value chain of the Organization:

    • Supply Chain Management (SCM)
    • Production support (e.g. MRP, Advanced Planning & Scheduling)
    • Customer interface management (e.g. sales, order management and billing) (CRM)
    • Finance and Accounting (ERP)
    • Sales force automation
    • Web channel operations (eCRM)
    • Internal workflow support systems
    Β. Decision support systems DSS provide management at all levels of the Organisation, with information which supports understand
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    Α. On-line transactional processing systems OLTPs are systems which serve transactions with suppliers, partners and customers, as well as internal business transactions. They support operations throughout the value chain of the Organization:

    • Supply Chain Management (SCM)
    • Production support (e.g. MRP, Advanced Planning & Scheduling)
    • Customer interface management (e.g. sales, order management and billing) (CRM)
    • Finance and Accounting (ERP)
    • Sales force automation
    • Web channel operations (eCRM)
    • Internal workflow support systems
    Β. Decision support systems DSS provide management at all levels of the Organisation, with information which supports understan
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    ansactions. They support operations throughout the value chain of the Organization:

    • Supply Chain Management (SCM)
    • Production support (e.g. MRP, Advanced Planning & Scheduling)
    • Customer interface management (e.g. sales, order management and billing) (CRM)
    • Finance and Accounting (ERP)
    • Sales force automation
    • Web channel operations (eCRM)
    • Internal workflow support systems
    Β. Decision support systems DSS provide management at all levels of the Organisation, with information which supports understan
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    face management (e.g. sales, order management and billing) (CRM)
  • Finance and Accounting (ERP)
  • Sales force automation
  • Web channel operations (eCRM)
  • Internal workflow support systems
  • Β. Decision support systems DSS provide management at all levels of the Organisation, with information which supports understan
    Accounting Outsourcing India is Extremely Popular
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    ul>Β. Decision support systems DSS provide management at all levels of the Organisation, with information which supports understanding of the current Business position and taking informed decisions (fact based management). OLTP vs DSS systems Even though OLTP (on-line transactional processing) and DSS (decision support systems) functionalities may overlap (e.g. an OLTP system may provide some operational reporting functionality used for decision support), it is clear that the purpose of the 2 categories differs, given that they serve different functions and different User groups in the Business. Therefore the development philosophy of the two categories differs radically. Specifically, differences are identified on the following criteria (1 for OLTP, 2 for DSS): System functional requirements:

    1. Clearly specified given that the system serves specific functional needs – the predetermined transactions
    2. the determination of a complete requirement set is a challenge,

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