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    Tips On Managing Your Online Business
    The one place where many entrepreneurs stumble and fall is in the basic management of their business. Being successful in any business venture requires at least a minimal amount of management skill.The most important thing is to keep track of your money! Knowing where your money is being spent, and how effective those expenditures are in generating revenue will often mean the difference between success and failure. At the very least, keep track of your cash flow on a regular basis - cash in, and cash out. No business on the planet can survive without knowing what their financial status is a
    olks driving your business earn rewards. The employees can choose prizes from a list or catalog, or you can have a points auction to have them bid on items donated from vendors or that you've purchased from local merchants. Some of the most effective rewards are:

    • GET-OUT-OF-SIDE-WORK CARDS: Everyone loves getting out of side work!
    • MANAGER CLOSES FOR YOU: Manager does the employee's closing duties for the night (and gets checked out by the employee). Walk a mile in my shoes! Who learns more in this example?
    • GET-OUT-OF-WORK-EARLY CARD: They can redeem points for an extra 15/30 minutes added on to a break or to come in late/leave early, with prior approval.
    • MAKE YOUR OWN SCHEDULE
      The Challenges of Leadership
      In order to be a successful supervisor you need to be able to recognize the fact that challenges will emerge. How you deal with these challenges will have an effect on the relationships among your team members. Here are 3 basic types of situations you may encounter as a supervisor that will need to be dealt with quickly and professionally.1. How to supervise friends. At some point you may find yourself having to supervise a close friend. Either you hired them on yourself or you were promoted to a managerial role while they were not. Either way it can be uncomfortable for both you and
      While action does drive satisfaction, there's nothing wrong with having a little fun on the job. Effective games can help your employees improve their performance (and enhance the service levels and sales) in a fun manner. Here's a list of some games people play in the hospitality industry. Thanks to my friends and colleagues at the Council of Hotel and Restaurant Trainers (chart) for sharing some of these ideas.

      100 CLUB: Employees earn a pin for learning 100 guests' names. Teaches interaction and the importance of learning who pays their check!

      "GET TO KNOW ME" BINGO: Pass out bingo cards to your employees with general information about people: clothing, eye color, number of children, first-time guest, etc. As they talk to the guests, they get the square when they find a guest with the item they are looking for. Prizes are awarded for first bingo, completing all squares, etc.

      GUESTS SAY THE DARNDEST THINGS: Share the funniest thing a guest says on the phone, silliest question, oldest guest, youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

      TRAINING BINGO: Provide each employee a bingo card with specific items to sell or make or even skills to demonstrate to you. As they complete each item, they get the square. Focus is on refreshing skills they may have forgotten.

      V.I.G. CARDS: Pass out cards or coupons to all employees and have them distribute them to friends, neighbors, offices…anywhere outside of your parking lot. Everyone is a salesperson. The employee earns points for each one redeemed. They can save the points for prizes and you can have larger prizes for the top salespeople.

      CLOSEST TO THE PIN: You can do this prediction game for a variety of functions. For cashiers, it can be over/short, how many of a specific item they will sell, or total sales for the day. In the back of the house, it can be for guessing total food waste, number of remakes, busiest product hour, or ideal food cost versus theoretical.

      FIND THE DOT, CLEAN THE SPOT: Place date labels around those hard-to-clean places, including under the dish machine, behind equipment, under stacks of cups or boxes–basically, any place you need clean. The employees find the dots, clean the spots, and earn points/prizes. You get a sparkling restaurant and help open the eyes of the team.

      COOK TIME/QUALITY: Have a specified number of points, lottery tickets, or tickets for a drawing available to the kitchen staff for the shift. Every time a product goes over the specified time or doesn't meet standards, points are deducted or tickets lost. Staff divides up whatever remains at the end. Peer pressure is more effective than management pressure, and it promotes teamwork and quality.

      Allowing your employees to earn points or "company bucks" encourages them to save for larger items–and stay with you longer–and ensures that the folks driving your business earn rewards. The employees can choose prizes from a list or catalog, or you can have a points auction to have them bid on items donated from vendors or that you've purchased from local merchants. Some of the most effective rewards are:

      • GET-OUT-OF-SIDE-WORK CARDS: Everyone loves getting out of side work!
      • MANAGER CLOSES FOR YOU: Manager does the employee's closing duties for the night (and gets checked out by the employee). Walk a mile in my shoes! Who learns more in this example?
      • GET-OUT-OF-WORK-EARLY CARD: They can redeem points for an extra 15/30 minutes added on to a break or to come in late/leave early, with prior approval.
      • MAKE YOUR OWN SCHEDULE F
        The Global Village: Culture Shock
        Today we hear much talk of the 'global village'. People are have more opportunities to travel and live abroad than ever before. However, when you leave a familiar environment and go for an extended stay somewhere quite different, you could experience a whole range of unexpected and unfamiliar feelings. Many of these emotions can be very strong, making you feel out of control and confused: just the sort of problem you could do without as you try to cope with a new job, a new way of life. This is the experience we call 'culture shock' and its course is well understood and documented. So, the firs
        y get the square when they find a guest with the item they are looking for. Prizes are awarded for first bingo, completing all squares, etc.

        GUESTS SAY THE DARNDEST THINGS: Share the funniest thing a guest says on the phone, silliest question, oldest guest, youngest guest, biggest dollar order, etc. Fun way to encourage listening to the guests and sharing the stories with the other employees. Works great for cashiers, drive-thru, and guests calling for delivery/to-go.

        TRAINING BINGO: Provide each employee a bingo card with specific items to sell or make or even skills to demonstrate to you. As they complete each item, they get the square. Focus is on refreshing skills they may have forgotten.

        V.I.G. CARDS: Pass out cards or coupons to all employees and have them distribute them to friends, neighbors, offices…anywhere outside of your parking lot. Everyone is a salesperson. The employee earns points for each one redeemed. They can save the points for prizes and you can have larger prizes for the top salespeople.

        CLOSEST TO THE PIN: You can do this prediction game for a variety of functions. For cashiers, it can be over/short, how many of a specific item they will sell, or total sales for the day. In the back of the house, it can be for guessing total food waste, number of remakes, busiest product hour, or ideal food cost versus theoretical.

        FIND THE DOT, CLEAN THE SPOT: Place date labels around those hard-to-clean places, including under the dish machine, behind equipment, under stacks of cups or boxes–basically, any place you need clean. The employees find the dots, clean the spots, and earn points/prizes. You get a sparkling restaurant and help open the eyes of the team.

        COOK TIME/QUALITY: Have a specified number of points, lottery tickets, or tickets for a drawing available to the kitchen staff for the shift. Every time a product goes over the specified time or doesn't meet standards, points are deducted or tickets lost. Staff divides up whatever remains at the end. Peer pressure is more effective than management pressure, and it promotes teamwork and quality.

        Allowing your employees to earn points or "company bucks" encourages them to save for larger items–and stay with you longer–and ensures that the folks driving your business earn rewards. The employees can choose prizes from a list or catalog, or you can have a points auction to have them bid on items donated from vendors or that you've purchased from local merchants. Some of the most effective rewards are:

        • GET-OUT-OF-SIDE-WORK CARDS: Everyone loves getting out of side work!
        • MANAGER CLOSES FOR YOU: Manager does the employee's closing duties for the night (and gets checked out by the employee). Walk a mile in my shoes! Who learns more in this example?
        • GET-OUT-OF-WORK-EARLY CARD: They can redeem points for an extra 15/30 minutes added on to a break or to come in late/leave early, with prior approval.
        • MAKE YOUR OWN SCHEDULE
          Do You Have The Perfect Job?
          Everyone can have a perfect job, and for everyone the definition of a perfect job is different. Do you enjoy working with your hands or helping people? Maybe you’re the type that enjoys analyzing and solving a problem, or managing a team of people. Learning about yourself is the first step towards finding your perfect job.Unless you know yourself, you will not be able to make informed decisions about what type of work really satisfies you. So let’s get started by examining your secret dreams, skills and knowledge, likes and dislikes, and your perfect work environment:Do you have a
          pons to all employees and have them distribute them to friends, neighbors, offices…anywhere outside of your parking lot. Everyone is a salesperson. The employee earns points for each one redeemed. They can save the points for prizes and you can have larger prizes for the top salespeople.

          CLOSEST TO THE PIN: You can do this prediction game for a variety of functions. For cashiers, it can be over/short, how many of a specific item they will sell, or total sales for the day. In the back of the house, it can be for guessing total food waste, number of remakes, busiest product hour, or ideal food cost versus theoretical.

          FIND THE DOT, CLEAN THE SPOT: Place date labels around those hard-to-clean places, including under the dish machine, behind equipment, under stacks of cups or boxes–basically, any place you need clean. The employees find the dots, clean the spots, and earn points/prizes. You get a sparkling restaurant and help open the eyes of the team.

          COOK TIME/QUALITY: Have a specified number of points, lottery tickets, or tickets for a drawing available to the kitchen staff for the shift. Every time a product goes over the specified time or doesn't meet standards, points are deducted or tickets lost. Staff divides up whatever remains at the end. Peer pressure is more effective than management pressure, and it promotes teamwork and quality.

          Allowing your employees to earn points or "company bucks" encourages them to save for larger items–and stay with you longer–and ensures that the folks driving your business earn rewards. The employees can choose prizes from a list or catalog, or you can have a points auction to have them bid on items donated from vendors or that you've purchased from local merchants. Some of the most effective rewards are:

          • GET-OUT-OF-SIDE-WORK CARDS: Everyone loves getting out of side work!
          • MANAGER CLOSES FOR YOU: Manager does the employee's closing duties for the night (and gets checked out by the employee). Walk a mile in my shoes! Who learns more in this example?
          • GET-OUT-OF-WORK-EARLY CARD: They can redeem points for an extra 15/30 minutes added on to a break or to come in late/leave early, with prior approval.
          • MAKE YOUR OWN SCHEDULE
            Ethics and Counselling Applications
            Ethics and History"Ethics (from Greek - meaning "custom") is the branch of axiology, one of the four major branches of philosophy, which attempts to understand the nature of morality; to distinguish that which is right from that which is wrong. The Western tradition of ethics is sometimes called 'moral philosophy'". (WIKIPEDIA).The origins of ethics are related to the introduction of moral behaviour in early societies. The application of concepts such as 'right' and 'wrong', and the definition of these concepts in different environments, induced the need for a formal approach
            uipment, under stacks of cups or boxes–basically, any place you need clean. The employees find the dots, clean the spots, and earn points/prizes. You get a sparkling restaurant and help open the eyes of the team.

            COOK TIME/QUALITY: Have a specified number of points, lottery tickets, or tickets for a drawing available to the kitchen staff for the shift. Every time a product goes over the specified time or doesn't meet standards, points are deducted or tickets lost. Staff divides up whatever remains at the end. Peer pressure is more effective than management pressure, and it promotes teamwork and quality.

            Allowing your employees to earn points or "company bucks" encourages them to save for larger items–and stay with you longer–and ensures that the folks driving your business earn rewards. The employees can choose prizes from a list or catalog, or you can have a points auction to have them bid on items donated from vendors or that you've purchased from local merchants. Some of the most effective rewards are:

            • GET-OUT-OF-SIDE-WORK CARDS: Everyone loves getting out of side work!
            • MANAGER CLOSES FOR YOU: Manager does the employee's closing duties for the night (and gets checked out by the employee). Walk a mile in my shoes! Who learns more in this example?
            • GET-OUT-OF-WORK-EARLY CARD: They can redeem points for an extra 15/30 minutes added on to a break or to come in late/leave early, with prior approval.
            • MAKE YOUR OWN SCHEDULE
              5 Things Every New Caterer Should Know
              It has been over twenty five years since I started a small catering company that specialized in International Tapas, tiny silver trays of finger foods to delight the eyes and satisfied the stomach. These little morels were tasty, light and filling. At the time I did not know the little delicacies I placed on the buffet would give way to a very traditional way to dine. I just thought my customers should be exposed to something a little more exciting than Wing-Dings and Swedish Meatballs. I really wanted to move away from serving full means and introduce my customers to a variety of food from all
              olks driving your business earn rewards. The employees can choose prizes from a list or catalog, or you can have a points auction to have them bid on items donated from vendors or that you've purchased from local merchants. Some of the most effective rewards are:

              • GET-OUT-OF-SIDE-WORK CARDS: Everyone loves getting out of side work!
              • MANAGER CLOSES FOR YOU: Manager does the employee's closing duties for the night (and gets checked out by the employee). Walk a mile in my shoes! Who learns more in this example?
              • GET-OUT-OF-WORK-EARLY CARD: They can redeem points for an extra 15/30 minutes added on to a break or to come in late/leave early, with prior approval.
              • MAKE YOUR OWN SCHEDULE FOR A WEEK: They get to write their own schedule for one week. It doesn't cost you anything, but it's worth plenty to them.
              • GIFT CARDS: Trade-out with your neighboring businesses or purchase gift cards that can be used for phone calls, gas, video rental, coffee, or movie theaters.
              • OTHER STUFF: Other effective rewards include electronics, CDs, DVDs, uniform parts, certificates for a car wash, or gift certificates from giftcertificates.com (where employees can choose from over 700 different gift certificates so you don't have to worry about what to buy).

              Just remember: "Mandatory recognition is not recognition." How you present the award is as important as what you are presenting. The games are meant to help you begin to recognize and reward your staff. If you or your managers are doing this just because you have to, don't even bother doing it at all.

              Your competition will!

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