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Answer Upon - Five Tips for Tact
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.1. Treat your customers like royalty.Hire a customer service representative to greet your customers upon arrival, and offer a coat check service so that customers can comfortably get to know you, your employees, and your place of business<
ied treasure.” Using the appropriate words, watching the order and plaCustomer satisfaction is valuable, but customer loyalty is priceless. In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These ten creative strategies can support you in turning your customers into walking billboards for your business.1. Treat your customers like royalty.Hire a customer service representative to greet your customers upon arrival, and offer a coat check service so that customers can comfortably get to know you, your employees, and your place of business<
Be a Good Career Traveler
Every job you ever have is part of your career journey, and you should be a traveler on that journey rather than a tourist. Noted historian and Librarian of Congress, Daniel Boostin, observed:“The traveler was active; he went strenuously in search of people, of adventure, of experience. The tourist is passive; he expects interesting things to happen to him. He goes sightseeing.”Your work life is what you make of it. Show me someone who “lives for the weekends” and eyeballs the clock all day, marking each break as a milestone to a temporary nightly re
Managers face the difficult task of giving advice and criticism. Both of these tasks threaten to damage professional relationships if not handled properly. While giving critical feedback is a necessary evil, there are those who, as one philosopher said, “find fault as if it were buried treasure.” Using the appropriate words, watching the order and placEvery job you ever have is part of your career journey, and you should be a traveler on that journey rather than a tourist. Noted historian and Librarian of Congress, Daniel Boostin, observed:“The traveler was active; he went strenuously in search of people, of adventure, of experience. The tourist is passive; he expects interesting things to happen to him. He goes sightseeing.”Your work life is what you make of it. Show me someone who “lives for the weekends” and eyeballs the clock all day, marking each break as a milestone to a temporary nightly re
It's Not Funny Unless it Sells
We've all encountered humor in advertising. TV ads showing smart dogs fetching their owners a beer. Radio spots with aliens purifying our drinking water. Print ads with famous people wearing milk mustaches. Many use dry wit. Others are just plain silly. A few are in bad taste. And some, heaven forbid, aren't even funny.Humor has its placeDoes humor really work in advertising? Is it okay to get a few laughs when talking about your product or service? Does humor sell? There are no absolutes, no easy answers. What we do know is that, as in
f these tasks threaten to damage professional relationships if not handled properly. While giving critical feedback is a necessary evil, there are those who, as one philosopher said, “find fault as if it were buried treasure.” Using the appropriate words, watching the order and plaWe've all encountered humor in advertising. TV ads showing smart dogs fetching their owners a beer. Radio spots with aliens purifying our drinking water. Print ads with famous people wearing milk mustaches. Many use dry wit. Others are just plain silly. A few are in bad taste. And some, heaven forbid, aren't even funny.Humor has its placeDoes humor really work in advertising? Is it okay to get a few laughs when talking about your product or service? Does humor sell? There are no absolutes, no easy answers. What we do know is that, as in
So, Your Customer Has A Complaint - Part 1
So you are a business owner or a customer service representative and you have a customer who is calling you with a complaint or a problem with your product or service? What should you do about your customer and their call?The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has hap
led properly. While giving critical feedback is a necessary evil, there are those who, as one philosopher said, “find fault as if it were buried treasure.” Using the appropriate words, watching the order and plaSo you are a business owner or a customer service representative and you have a customer who is calling you with a complaint or a problem with your product or service? What should you do about your customer and their call?The first thing to do when your customer calls with a complaint is to stop; that is to defy everything that your brain, your heart, and your emotions tells you to do. Your brain, your heart, and your emotions tell you, no, they scream out to you to-start talking, defending yourself and your company and to justify or to explain what has hap
How to Quit Your Job
Well, I used to work for my boss, who really didn't know as much as I did, but he thought that he's the smartest out there so he was always telling me what to do and how to do. So one day I got really sick of it and I decided that I needed to find a new way of making money.I had responsibilities, I had to feed my family, pay bills and enjoy life - this is how I really think it should be. I believe I am not the only who thinks that way. Anyway, back to my story, after a couple of months I finally decided to quit my day job. Yeah, that was a good feeling, bec
are those who, as one philosopher said, “find fault as if it were buried treasure.” Using the appropriate words, watching the order and plaWell, I used to work for my boss, who really didn't know as much as I did, but he thought that he's the smartest out there so he was always telling me what to do and how to do. So one day I got really sick of it and I decided that I needed to find a new way of making money.I had responsibilities, I had to feed my family, pay bills and enjoy life - this is how I really think it should be. I believe I am not the only who thinks that way. Anyway, back to my story, after a couple of months I finally decided to quit my day job. Yeah, that was a good feeling, bec
Be Aware to the Characteristic of your Interviewer
I’ve observed that people who interview job candidates tend to enhance a certain individual distinction. If you can sense an interviewer's style and build rapport, you’ll have confidence in specific information.Here are the following characteristics:InattentiveThere is a time that the interviewer isn’t mentally present, maybe he/she is thinking of something more important or something happened before your interview that really bothered his/her mind. It’s impossible to impress this kind of interviewer that is distracted of something. So
ied treasure.” Using the appropriate words, watching the order and placement of your language as well as increasing your own self-awareness will help you strike a balance in your leadership. Here are five tips for tact:I’ve observed that people who interview job candidates tend to enhance a certain individual distinction. If you can sense an interviewer's style and build rapport, you’ll have confidence in specific information.Here are the following characteristics:InattentiveThere is a time that the interviewer isn’t mentally present, maybe he/she is thinking of something more important or something happened before your interview that really bothered his/her mind. It’s impossible to impress this kind of interviewer that is distracted of something. So
Criticize in private
Don’t criticize in public or in front of anyone other than the person you are addressing. This sounds s
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