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Answer Upon - Solution Focus Process: Solution Talk vs. Problem Talk Pt I
Sales scripts are a double edged sword. On one hand, they can help you present your selling points and sales rebuttals in an organized, strategic way. Used incorrectly, however, they can undermine your sales effectiveness and actually cause you to lose sales. Here’s a caveat worth considering: Although sales scripts may contain tried and proven tactics for converting sales prospects into customers, a surefire way to drive a wedge between you and your prospective clients is to sound like you’re reading a s
Better Business BirthdaysNEWSFLASH Corporate birthday ideas hit rock-bottom.Shocking but TRUE!Although Raphael was not there on his birthday his co-workers got him a cake, blew out the candles...and ate it too!And when he returned...they had another cake.Couldn't miss his "birthday" now, could they?!Yes, Raphael's celebration is like out of the pages of the National Enquirer.The office cake carousel usually gets a full work out during the yea
Problem talk, of course, is talk about the problem. Solution Focus direct communications to talk about solutions. It does not try to overcome resistance to change, but rather, find where the change is already occurring in the system and accentuating it.
In Solution Focus, we listen to the details communicated about the problem. This is important because it gives us pertinent glimpses into the helpee’s world and their perception of what is happening in their world. But regardless of how they perceive their circumstance, there are positive aspects of their lives that continue to exist. There are areas that are working and it is these areas where they are refocused to and encouraged to build upon. Solution Focus concentrates on the positive aspect to help them create changes. Remember, each individual is the expert of their own life. Helpers always retain a “not knowing” stance. Individuals and families have the ability to generate change and have made changes in the past. Solution Focus interaction seeks to uncover these past successes and solutions. The helper’s task is to get information about the perceived problem, about “what went well” and how it happened.
It helps others identify their own strengths and resources and utilize them toward achieving their relevant goals. This non-blaming way of thinking shifts the focus away from what is wrong in people to what is strong in people and their competence rather than their deficits. There is less focus on "problems" and more focus on empowerment, strengths and exceptions to those problems in order to promote solutions. Rather than dwelling on the past and engaging in lengthy "problem talk" about mistakes, weaknesses and causes, the focus is on what worked before and what clients want, what their goals are and which solutions can help them achieve those goals.
Questioning Interaction
“Exceptions” are those occasions in the helpee’s life when the problem could have occurred but did not. For example: a mother and daughter complain of getting into arguments almost every day. The helper asks for a description of those times when they are not arguing and seem to be getting along well with each other: “When you are not arguing how are things different?” Or, “when you are not arguing what is occurring instead? How do you think that can be made to occur more often?” Those times when Mother and daughter are not arguing are “successes.” We help helpees’ transfer this ability from one situation to another. This is powerful! Many people are so blinded by what they perceive as problems that they cannot appreciate those times (and there are usually many) when the problem is not happening. In the example above, the keyword is “almost.” They do not argue “every” day. Nothing occurs all the time. Solution Focus deals with those times when the problematic situation is not happening.
Miracle Questions. Miracle questions make inquiry into the helpees’ frame of reference regarding their perception of what a miracle would mean to them in their life situation. It provides the helper with insight and forces the helpee to focus on the positive. In the above example, miracle questions would ask: “if a miracle occurred tonight and when you woke up the problem was solved, what would you notice first to tell you something was different? When have you noticed small indications of that difference already happening? Who would have to do what to make that happen? When will you know the problem is solved?” Helping using miracle questions is a wonderful approach because it creates a vivid image of what life will be like when the problem is solved. It also creates hope that life can be different from what it is now. You can be as creative as desire in using this approach. Some people use, magic wand, crystal ball, three wishes and so forth. The main idea is to focus the helpee on imagining what their life looks like without the problem and what small signs already exist toward mak
AutoPilot Profits gives many people the hope of earning money easy.The mindset of starting off this turbo-charging device is that nothing comes without hard work. Well, I was having this mindset too when I first got AutoPilot Profits.Eventually, I realized to be able use AutoPilot Profits effectively, I need patience and determination. It is similar to getting the best saw to cut a tree. If we don’t know how to use it, it is still a white elephant.AutoPilot Profits is not a product w
It helps others identify their own strengths and resources and utilize them toward achieving their relevant goals. This non-blaming way of thinking shifts the focus away from what is wrong in people to what is strong in people and their competence rather than their deficits. There is less focus on "problems" and more focus on empowerment, strengths and exceptions to those problems in order to promote solutions. Rather than dwelling on the past and engaging in lengthy "problem talk" about mistakes, weaknesses and causes, the focus is on what worked before and what clients want, what their goals are and which solutions can help them achieve those goals.
Questioning Interaction
“Exceptions” are those occasions in the helpee’s life when the problem could have occurred but did not. For example: a mother and daughter complain of getting into arguments almost every day. The helper asks for a description of those times when they are not arguing and seem to be getting along well with each other: “When you are not arguing how are things different?” Or, “when you are not arguing what is occurring instead? How do you think that can be made to occur more often?” Those times when Mother and daughter are not arguing are “successes.” We help helpees’ transfer this ability from one situation to another. This is powerful! Many people are so blinded by what they perceive as problems that they cannot appreciate those times (and there are usually many) when the problem is not happening. In the example above, the keyword is “almost.” They do not argue “every” day. Nothing occurs all the time. Solution Focus deals with those times when the problematic situation is not happening.
Miracle Questions. Miracle questions make inquiry into the helpees’ frame of reference regarding their perception of what a miracle would mean to them in their life situation. It provides the helper with insight and forces the helpee to focus on the positive. In the above example, miracle questions would ask: “if a miracle occurred tonight and when you woke up the problem was solved, what would you notice first to tell you something was different? When have you noticed small indications of that difference already happening? Who would have to do what to make that happen? When will you know the problem is solved?” Helping using miracle questions is a wonderful approach because it creates a vivid image of what life will be like when the problem is solved. It also creates hope that life can be different from what it is now. You can be as creative as desire in using this approach. Some people use, magic wand, crystal ball, three wishes and so forth. The main idea is to focus the helpee on imagining what their life looks like without the problem and what small signs already exist toward ma
Imagine for a moment that one of your best programmers comes to you and says, "Sorry boss, but I'm leaving for a startup with more opportunity." There are lots and lots of questions to ask, but let's focus on one: "What will it cost to replace her?" Here's a quick breakdown of the direct costs, assuming that her salary is $120K and it takes you three months to find and hire a replacement:3 months unfinished work$40000 Recruiter fees$24000 30 hours of your time$1800
Questioning Interaction
“Exceptions” are those occasions in the helpee’s life when the problem could have occurred but did not. For example: a mother and daughter complain of getting into arguments almost every day. The helper asks for a description of those times when they are not arguing and seem to be getting along well with each other: “When you are not arguing how are things different?” Or, “when you are not arguing what is occurring instead? How do you think that can be made to occur more often?” Those times when Mother and daughter are not arguing are “successes.” We help helpees’ transfer this ability from one situation to another. This is powerful! Many people are so blinded by what they perceive as problems that they cannot appreciate those times (and there are usually many) when the problem is not happening. In the example above, the keyword is “almost.” They do not argue “every” day. Nothing occurs all the time. Solution Focus deals with those times when the problematic situation is not happening.
Miracle Questions. Miracle questions make inquiry into the helpees’ frame of reference regarding their perception of what a miracle would mean to them in their life situation. It provides the helper with insight and forces the helpee to focus on the positive. In the above example, miracle questions would ask: “if a miracle occurred tonight and when you woke up the problem was solved, what would you notice first to tell you something was different? When have you noticed small indications of that difference already happening? Who would have to do what to make that happen? When will you know the problem is solved?” Helping using miracle questions is a wonderful approach because it creates a vivid image of what life will be like when the problem is solved. It also creates hope that life can be different from what it is now. You can be as creative as desire in using this approach. Some people use, magic wand, crystal ball, three wishes and so forth. The main idea is to focus the helpee on imagining what their life looks like without the problem and what small signs already exist toward ma
It can be a long process wading through all the various online Dish Network Satellite TV deals. In the end, you want to make sure that if you sign up for 18 months, you don’t come across a better deal the next day! Even the creators of the Dish-Network-Directory, will tell you how confusing it can be. At the end of the day, you don’t want something in the back of your mind telling you that maybe you could have signed up to a better deal elsewhere.Comparing Dish Network DealsWhat do you need
Miracle Questions. Miracle questions make inquiry into the helpees’ frame of reference regarding their perception of what a miracle would mean to them in their life situation. It provides the helper with insight and forces the helpee to focus on the positive. In the above example, miracle questions would ask: “if a miracle occurred tonight and when you woke up the problem was solved, what would you notice first to tell you something was different? When have you noticed small indications of that difference already happening? Who would have to do what to make that happen? When will you know the problem is solved?” Helping using miracle questions is a wonderful approach because it creates a vivid image of what life will be like when the problem is solved. It also creates hope that life can be different from what it is now. You can be as creative as desire in using this approach. Some people use, magic wand, crystal ball, three wishes and so forth. The main idea is to focus the helpee on imagining what their life looks like without the problem and what small signs already exist toward ma
Who are temporary workers? They are people who are used to satisfy labour needs of different companies for a limited period of time. If we are somehow connected with business we keep hearing this expression all the time. Some people seem satisfied when talking about temporary workers or being ones and some are very concerned about this issue and will never accept the possibility to become temporary workers themselves. Why so? Why does this word-combination arouse such diametrically opposite points of vi
(continued in Pt 2)
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