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  • Answer Upon - Title Proliferation

    Communicating Change; Don't Let Them Hear It on the Grapevine
    When do you tell employees about bad news? When do you tell them about good news?Many organisations have difficulty determining the answers to the former question and do not enough thinking about the latter question and few ask the question, "What do our employees consider to be bad or good news and what news are they interested in hearing?" at all.Further still, not enough thought is given to how the communication of news can shape the culture of an organisation.Bad news or even extremely good news is difficult to keep completely secret. Good or bad, pending major news announcements gener
    ler was a Vice President of something or other…Let’s examine the current list of C-suite titles (excluding the ones mentioned above):

    • Chief Strategy Officer

    • Chief Information Officer

    • Chief Technology Officer

    • Chief Investment Officer

    • Chief Innovation Officer

    • Chief Talent Officer

    • Chief Marketing Officer

    • Chief Knowledge Officer

    • Chief Compliance Officer

    I’m sure that by the time this article gets posted there may b

    Retired Entrepreneurs Should They Become Writers?
    All entrepreneurs learned a lot along the way and sometimes they are running so fast they do not have time to explain to everyone how they did it. But once they retire perhaps they should become business writers and help other people and up-and-coming entrepreneurs learn from some of their hard knocks.Currently, I am retired but still over see much of my companies operations. I turned forty and decided I had had enough of the over regulation, litigation in the franchising industry and beating my head against the wall with non-performers, excuse makes and your basic "Apprentice" Donald Trump game playin
    I have recently been doing quite a bit of work in the European Community and more particularly in the UK. One of the things that I've found interesting is that many of our European brethren are not familiar with the term "C-suite executive". As the yank from the colonies I've found myself attempting to rationally explain the phenomenon of “Title Proliferation” (which is comprised of "Title Escalation" and "Title Inflation") that we've experienced in the US over the last several years. After a few explanations and a little reflection, I thought this topic worthy of today's blog post (or blog venting session as the case may be).

    It wasn't that long ago that we only had a handful of C-suite positions: Chairman of the Board, Chief Executive Officer, Chief Operating Officer and Chief Financial Officer...Oh what a wonderful era when Corporate America was a simple place where a president was a president and not a division manager posing as a president.

    All kidding aside, in this author's humble opinion there are legitimate needs and corresponding uses and benefits for certain titles when applied appropriately for true corporate benefit. That being said, I'm never thrilled to be called on by someone who introduces themself as something more than the reality of who they really are...Clever marketing is one thing, but gross embellishment is quite another.

    Let's see if we can't make sense out of this debacle by first defining the difference between title escalation and title inflation. Title escalation is the creation of a new position which in turn truly requires the creation of a new corresponding title. Title inflation on the other hand is bestowing a grandiose title upon someone who is either underqualifed or otherwise not legitimately deserving of the title. I believe the phenomenon of title inflation in the US to have been started in the banking industry...I woke up one day and suddenly found that anyone who was not a teller was a Vice President of something or other…Let’s examine the current list of C-suite titles (excluding the ones mentioned above):

    • Chief Strategy Officer

    • Chief Information Officer

    • Chief Technology Officer

    • Chief Investment Officer

    • Chief Innovation Officer

    • Chief Talent Officer

    • Chief Marketing Officer

    • Chief Knowledge Officer

    • Chief Compliance Officer

    I’m sure that by the time this article gets posted there may be

    Ten Customer Service Secrets to Win Back Customers
    Recently I was facilitating an Outstanding Customer Service program and broke for lunch. Knowing that the restaurants in the area left much to desire as far as service I gave the students an extra fifteen minutes for lunch.Sure enough a group of four students came rushing into the classroom with their lunches in hand. They apologized and quickly explained that they received poor service at a restaurant (This restaurant is part of a national chain. Hint: The restaurant's name references a day in the week. I can’t give you the complete answer). They explained that after the waiter initially
    fter a few explanations and a little reflection, I thought this topic worthy of today's blog post (or blog venting session as the case may be).

    It wasn't that long ago that we only had a handful of C-suite positions: Chairman of the Board, Chief Executive Officer, Chief Operating Officer and Chief Financial Officer...Oh what a wonderful era when Corporate America was a simple place where a president was a president and not a division manager posing as a president.

    All kidding aside, in this author's humble opinion there are legitimate needs and corresponding uses and benefits for certain titles when applied appropriately for true corporate benefit. That being said, I'm never thrilled to be called on by someone who introduces themself as something more than the reality of who they really are...Clever marketing is one thing, but gross embellishment is quite another.

    Let's see if we can't make sense out of this debacle by first defining the difference between title escalation and title inflation. Title escalation is the creation of a new position which in turn truly requires the creation of a new corresponding title. Title inflation on the other hand is bestowing a grandiose title upon someone who is either underqualifed or otherwise not legitimately deserving of the title. I believe the phenomenon of title inflation in the US to have been started in the banking industry...I woke up one day and suddenly found that anyone who was not a teller was a Vice President of something or other…Let’s examine the current list of C-suite titles (excluding the ones mentioned above):

    • Chief Strategy Officer

    • Chief Information Officer

    • Chief Technology Officer

    • Chief Investment Officer

    • Chief Innovation Officer

    • Chief Talent Officer

    • Chief Marketing Officer

    • Chief Knowledge Officer

    • Chief Compliance Officer

    I’m sure that by the time this article gets posted there may b

    Pallet Rack Systems
    Pallet racks are the stands where pallets can be stored. Each rack can effectively hold hundreds of pallets, depending on the size. Pallet racks are excellent for managing space within the warehouse or a store. Pallet rack systems are of many kinds: light/heavy duty, open/closed tubes, selective pallet rack systems, etc.Pallet rack systems can be designed as per user requirements. Customers need to take strength, safety, and value into concern. These days, pallet racks are being subjected to strict quality norms. Hence, they have to be reliable even under extreme conditions.Designing of pallet ra
    aside, in this author's humble opinion there are legitimate needs and corresponding uses and benefits for certain titles when applied appropriately for true corporate benefit. That being said, I'm never thrilled to be called on by someone who introduces themself as something more than the reality of who they really are...Clever marketing is one thing, but gross embellishment is quite another.

    Let's see if we can't make sense out of this debacle by first defining the difference between title escalation and title inflation. Title escalation is the creation of a new position which in turn truly requires the creation of a new corresponding title. Title inflation on the other hand is bestowing a grandiose title upon someone who is either underqualifed or otherwise not legitimately deserving of the title. I believe the phenomenon of title inflation in the US to have been started in the banking industry...I woke up one day and suddenly found that anyone who was not a teller was a Vice President of something or other…Let’s examine the current list of C-suite titles (excluding the ones mentioned above):

    • Chief Strategy Officer

    • Chief Information Officer

    • Chief Technology Officer

    • Chief Investment Officer

    • Chief Innovation Officer

    • Chief Talent Officer

    • Chief Marketing Officer

    • Chief Knowledge Officer

    • Chief Compliance Officer

    I’m sure that by the time this article gets posted there may b

    Private Investigator in Houston
    Morris has been a Texas Ranger for 15 years. This officer would go on patrols and respond when an emergency occurred. Having lived in Houston while growing up, it was easy to do the job.One night, Morris met a friend who left the force 4 years ago. This person now had a private investigator service in the city. Business was good and it was time for it to expand.The friend needed experienced people who used to work in law enforcement or have a military background to also work for the firm. Feeling that Morris gave a lot of years to the state, a reasonable offer was given so that this individual ca
    een title escalation and title inflation. Title escalation is the creation of a new position which in turn truly requires the creation of a new corresponding title. Title inflation on the other hand is bestowing a grandiose title upon someone who is either underqualifed or otherwise not legitimately deserving of the title. I believe the phenomenon of title inflation in the US to have been started in the banking industry...I woke up one day and suddenly found that anyone who was not a teller was a Vice President of something or other…Let’s examine the current list of C-suite titles (excluding the ones mentioned above):

    • Chief Strategy Officer

    • Chief Information Officer

    • Chief Technology Officer

    • Chief Investment Officer

    • Chief Innovation Officer

    • Chief Talent Officer

    • Chief Marketing Officer

    • Chief Knowledge Officer

    • Chief Compliance Officer

    I’m sure that by the time this article gets posted there may b

    Executive Gifts Have Evolved In Montreal Canada and the United States!
    Executive gifts used to be a nice pen or a nice meal, today it's more common to give a Tag Heuer or Baume and Mercier Watch or Swarofski Crystal. If you think business is tough take a look at what's happening in the executive gift and promotional products market.When people used to think promotional products for their business, they advertised on a pen or calendar and got a great return on their money in the 60's and 70's. With the 80's and the explosion of corporate wealth more was expected. Wall street bonuses were frequently dolling out BMW's, Porsche's, Ferrari's, Rolex's and other expensive gifts.
    ler was a Vice President of something or other…Let’s examine the current list of C-suite titles (excluding the ones mentioned above):

    • Chief Strategy Officer

    • Chief Information Officer

    • Chief Technology Officer

    • Chief Investment Officer

    • Chief Innovation Officer

    • Chief Talent Officer

    • Chief Marketing Officer

    • Chief Knowledge Officer

    • Chief Compliance Officer

    I’m sure that by the time this article gets posted there may be a few other titles that need to be added to the list. All puns aside, there have been times when I found myself completely in awe of the talent, experience and intelligence possessed by individuals that have held the aforementioned titles. In other circumstances I have been totally embarrassed for corporations that have allowed their entities to be represented by such extreme examples of form over substance.

    So where did all these titles come from? If I’m candid, I can’t say for sure, so what follows is my best attempt at reconstructing American title history and therefore should not be taken as fact. As I noted earlier, I believe that banks induced the inflationary period that has so tightly gripped Corporate America with regard to titles only to have insurance companies and other financial services firms follow suit. In America, as goes Wall Street, so goeth the rest of Corporate America. Yes the heard mentality is still alive and well…

    Title Escalation on the other hand (at least where used appropriately) simply evolved over time to keep pace with corporate growth and maturation. By way of example, when corporate finance became so fractionalized by complexity and specialization, it was necessary to draw a distinction between investment and finance and thus the duties, roles and responsibilities were divided between the Chief Financial Officer and the new role of Chief Investment Officer. The same holds true for advancements in all practice areas and disciplines…As technology became more advanced, staffs and budgets grew as did corporate dependencies a various platforms, environments and toolsets and thus the need for more senior leadership positions such as Chief Information Officers and Chief Technology Officers. When marketing evolved beyond buying media in print, TV and radio mediums to managing multiple brands across multiple mediums on a global basis the Chief Marketing Officer was born and the list goes on…

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