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Answer Upon - Take Care of Your People – Don't Coddle Them
We have had an unusual amount of rain this year followed by hotter than normal temperatures here in New Hampshire. Normally, no matter where we are, we don’t notice the rain or heat unless it directly affects us or is unusual, like this season.This is also true with small or new business owners. Unless they have unusual circumstances, such as a bad check, or non-payment of a large balance they don’t pay much attention to the credit end of their business. Most buisness owners don't think
At work
Beyond the expectation and respons
On Friday night, as I am sitting in my study room, a thought just crossed my mind…is it right to accept a job opportunity with your ex-employer? I know some of you might say, “No, one should not” and many of you might say, “Yes, One should”. Lets analyze, why people change their jobs. Those who have conducted exit interviews in their career will agree that most of the time (almost 95% of the time) people change their jobs for any of the following reasons:1. High Salary2. Good Career
Even today, perhaps more so today, in a society where individuality is lauded and autonomy is cherished, people want to know they will be taken care of. Part of this is instinct, stemming from our nature as tribal beings who need to associate. Part of it stems from the social contract that emerged in our society, and still persists somewhat, that says the firm will take care of us in return for a hard days work and a full career. And part of it stems from the hierarchical nature of our institutions that says those at the top look out for those at the bottom; parents care for children, teachers educate and care for students, and employers take care of employees. Leaders then are viewed as having the responsibility for taking care of those they lead. This responsibility extends to three areas; at work, at home, and for life. We will only look at work in this article.
At work
Beyond the expectation and respons
Act Like a Private DetectiveIn some respects, being a mystery shopper is a little bit like being a private detective. Your goal is detect the level of customer service at a particular retail establishment privately. In other words, you need to be careful that you are not detected yourself by cashiers, sales staff or the managers on duty at the time you are conducting your mystery shop of the store. Sometimes this can be a bit tricky. For instance, one time I tried to compete a myste
Even today, perhaps more so today, in a society where individuality is lauded and autonomy is cherished, people want to know they will be taken care of. Part of this is instinct, stemming from our nature as tribal beings who need to associate. Part of it stems from the social contract that emerged in our society, and still persists somewhat, that says the firm will take care of us in return for a hard days work and a full career. And part of it stems from the hierarchical nature of our institutions that says those at the top look out for those at the bottom; parents care for children, teachers educate and care for students, and employers take care of employees. Leaders then are viewed as having the responsibility for taking care of those they lead. This responsibility extends to three areas; at work, at home, and for life. We will only look at work in this article.
At work
Beyond the expectation and respons
When dealing with foreign investors and franchising in another country often language and interpretation of word meanings can get clouded. Additionally tenses or gender of words can change what a sentence says or means in an agreement. In franchising Internationally this becomes a real issue because of the number of potential countries an international US Based, Australian or European Based Franchisor might franchise in.As we expanded our company into other markets we found this to be extr
Even today, perhaps more so today, in a society where individuality is lauded and autonomy is cherished, people want to know they will be taken care of. Part of this is instinct, stemming from our nature as tribal beings who need to associate. Part of it stems from the social contract that emerged in our society, and still persists somewhat, that says the firm will take care of us in return for a hard days work and a full career. And part of it stems from the hierarchical nature of our institutions that says those at the top look out for those at the bottom; parents care for children, teachers educate and care for students, and employers take care of employees. Leaders then are viewed as having the responsibility for taking care of those they lead. This responsibility extends to three areas; at work, at home, and for life. We will only look at work in this article.
At work
Beyond the expectation and respons
I recently read about a 66-year-old Romanian woman who gave birth to a baby girl. Sixty-six! She is the world’s oldest mother ever recorded, and it reminded me, as many things do, of the incredible uncertainties we face in life. (I’m uncertain whether the mother or daughter will need the most naps ... or diapers.)We hear stuff like this in the news every day, things that catch us completely off guard: Ken and Barbie (the dolls) break up after 40 years of dating, Martha Stewart go
At work
Beyond the expectation and respons
I had an e-mail from Karon of Wollongong, Australia who finally plucked up the courage to ask her employer for some outside professional development training to be attended in working hours. Here is what she had to say.Encouraged by your newsletter I thought I would check if my company was willing to pay for training in company time so that I could advance my career within the company.I enjoy my job and I know they value my expertise, but they had never thought of staff development
At work
Beyond the expectation and responsibility that the leader will take care of the led, when a leader takes care of his people he sends a clear message; I care about you, I respect you and I want you to be OK. In response leaders gain increased loyalty from followers based on mutual respect. Ultimately this results in better performance of the group. The thought process for the follower goes like this, “If I know you care about me, I will care about you and what you want done. However, if you don’t care about me then I will not care about you and I certainly will not care about what you are trying to accomplish nor will I work very hard to help you accomplish it.” So much of what we are talking about here are respect issues. With respect people will go out of their way for you. Without respect they will make sure that your important package always ends up at the bottom of the stack.
Do not lower your standards. No where in here did I say it was acceptable to encourage poor performance. In fact the leader who overlooks poor performance is compromising their integrity. Unfortunately many people view “taking care of people” as “coddling” them. They go on to say, why should I coddle them if they are getting a paycheck. Let’s be clear, we should not coddle them. We should
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