The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

1. customer satisfaction
2. product and service performan
   Company Incentive Programs
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   In my previous article entitled: Process Management - Baldrige Assessment Case Studies for Category 6, I shared about common assessment findings of several companies being assessed by a group of trained and experienced assessors. In this article, I will provide similar findings but on Business Results of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

   There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

   Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

   Criteria Summary Category 7 – Business Results

   The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

   1. customer satisfaction
   2. product and service performan
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      d assessors. In this article, I will provide similar findings but on Business Results of the Baldrige Criteria. It is provided in the form of case studies which include Criteria summary as described in year 2001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

      There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

      Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

      Criteria Summary Category 7 – Business Results

      The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

      1. customer satisfaction
      2. product and service performan
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         001 Baldrige Criteria, assessment findings in terms of Strengths and Area for Improvements.

         There are seven categories in the Baldrige Criteria. In this article, I will deal with the bold categories listed below:

         Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

         Criteria Summary Category 7 – Business Results

         The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

         1. customer satisfaction
         2. product and service performan
            Employee Engagement - Getting to the Heart of the Matter
            Calling all Executives and Managers! Are you engaging the hearts and minds of your employees”? You’re probably thinking, “This line has been used so often that it’s become a clich?. Of course I am!” But … are you really?According to Gallup research, 29% of employees are engaged, 54% are not engaged, and 17% are actively disengaged. Gallup researchers estimate that the lower productivity of activel
            w:

            Leadership | Strategic Planning | Customer and Market Focus | Information and Analysis | Human Resource Focus | Process Management | Business Results

            Criteria Summary Category 7 – Business Results

            The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

            1. customer satisfaction
            2. product and service performan
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               Business Results

               The Business ResultsCategory examines your organization’s performance and improvement in key business areas:-

               1. customer satisfaction
               2. product and service performance
               3. financial and marketplace performance
               4. human resource results
               5. operational performance
               Also examined are performance levels relative to those of competitors.

               Common Strengths

               1. Positive trend on many key results in product and service, financial and operational performance.
               2. Several point for financial and operational performance out-performed competitors
               3. Customer Satisfaction result begins to show positive trend

               Common Area for Improvement

               1. Comparative data is not available for many performance indicators. Therefore makes it difficult to estimate its competitive position
               2. Trend on market place performance fluctuates thus unable to measure it success in the market. some key indicators are missing in the tracking eg. customer