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Answer Upon - Parenting Management
Call Center Software Manufacturers ludes guiding others on their path throughMany small- and medium-sized companies offer resale services from full telecommunication vendors who sell call center systems from many manufacturers or dealers who specialize in single manufacturer offerings.These call center systems vendors typically carry integrated hardware and software packages since the call center software is reliant on the phone system hardware. Ordinarily, a person or company is pressurized to upgrade their phone systems to get access to the software features. Usually a phone upgrade is required for installing new call center software or the buyer can search for software that is compatible with the existing phone system.However, some vendors will offer software that is independent of the existing phone systems, as is the case with hosted solutions. It is advisable to know about the vendors who are responsible for integrating separate systems.Call centers are similar across industries, so the majority of call center software vendors do not focus on one particular type of call center. Looking for vendors with plenty of experience in dealing with customers who have the same requirements as the buyer can help in finding the appropriate call center software solution.Integration of the system with the buyers existing hardware and software is crucial. The majority of call center software providers will swiftly assure a buyer that they can integrate with the buyer's systems, and that is usually true, but the amount of effort can vary. Asking questions that are more detailed such as - have they done projects with databases that are comparable to the buyer's. Other important features to be enquired about are the compatibility of the existing phone systems and life, explaining options and making recommendations. Very important, a parent has to recognize they won't have all of the answers, but should know how to point someone in the right direction to get the answers they need. Above all else, a parent has to care about the welfare of their offspring. I am not suggesting corporate parents love their children like biological parents, but they need to invest time in the person, believe in the person, and motivate them accordingly, whether through kindness or a good swift kick in the rear. The corporate parent has to also know when their work is complete and allow the offspring to move on to the next stage of their corporate life. The military has the advantage of written contracts and boot camps to indoctrinate new recruits. Perhaps a corporate boot camp could be devised and teach the same lessons as found in the military, such as: * Cause and effect, e.g., if you make a mistake, you know you will be penalized accordingly. * The value of good workmanship and its impact on others. * How to give and take an order. * Discipline and code of conduct. * Teamwork. CONCLUSION Companies today are at a loss coping with the newest generation of workers. What they don't realize is, it will get worse before it gets better. Since most biological parents are content with allowing others to teach their children the necessary values in life, teachers, the military and corporations are forced to pick up the slack, like it or not. The sooner we admit this, the sooner we can address how to remedy the situation. Whether this involves one-on-one counseling or a boot camp type of environment, something has to be done to teach our newest wave of workers the proper values to succeed in business and in life. Let me leave you with a real-life story on parenting in the workplace. Some time ago I was visiting with a CIO in Columbus, Ohio who took me on a tour of his facility. Along the way, we happened upon a young programmer who was new to the company. Frankly, he looked a little wet behind the ears and had long hair over his collar. After the CIO introduced me to the young man, he instructed him to go get a haircut. The young programmer, shot back indignantly, "You can't say that to me!" The CIO turned calmly but deliberately to the programmer, and said, "Yes I can. Watch," then pointing to his mouth, "Get a haircut. Now!" The programmer backed down and, to his credit, dutifully got a haircut. I had just witnessed a little "Parenting Management" in action. The CIO The Hottest Franchise Trends: 8 To Get In On Now! "Most children are raised by amateurs, not professionals."
- Bryce's LawSo, here we are in 2006 and you may still be trying to figure out what to do with the rest of your life. If self-employment has been a long-time dream, you might wonder "How does one get there and minimize risk?" Or if you are tired of the corporate life and want to control your own destiny, you may wonder "Can I break free from the corporate cult?"The answer to minimizing your risk, controlling your destiny and uncapping your earnings potential could be through a franchise business. Franchising a business format has been around for more than 60 years. And this style of business is more than just a booming trend. According to the International Franchise Association, franchised sales account for almost 10% of private sector output and 1 in 7 jobs in the US. These businesses are so hot that top business schools, such as Kellogg School of Management at Northwestern University, are adding franchise classes to their elective curriculums and those classes have waiting lists.A common potential issue business owners face, especially those with already lucrative careers, is how will you continue to take care of your obligations while you build your dream? Recent research suggests that you can turn dreams into reality through planning for your business, researching industries, building your business in stages and focusing on the many benefits of self-employment. Many day-job converts soon realize that you can either work hard for someone else or you can work hard for yourself.I often hear “But, I didn’t spend time building my nice life to turn around and make sandwiches all day”. Want to know a secret? Franchises are no longer all about food. In fact, less than 30% of franchise opp INTRODUCTION Want to know what to expect of the work force in the years ahead? Look no farther than our schools or homes. Let me preface my remarks by saying that in addition to all of my other responsibilities, I was very active in my local Little League for a number of years where I served as coach, umpire, and on the local board of directors. Further, I have been very active locally in offering Masonic scholarships to High School students. In addition, my wife has been active in the local school system for the last ten years at the elementary, middle, and high school levels (this also included PTA and SAC). Although we probably won't win an award as the world's best parents, we made a point of becoming an important and influential part of our children's lives. We didn't take any special courses in parenting, we just got involved. But we are the exceptions as opposed to the rule. Prior to World War II, the country was immersed in an economic depression which put a strain on families and disrupted our society. Everyone in a family was expected to pitch in and do their part in order to survive, this included going to school and their place of worship. Some families suffered severe hardships during this period causing children to drop out of school and go to work. They didn't drop out as some form of rebellion or protest, but to simply earn money to help support the family. Consequently, many earned nothing higher than a Junior High diploma which was prized by many families. The point is, there was a sense of family back then and the people's hunger built character. They understood the value of a dollar, worked hard and squandered nothing. It was this generation that got us through the war and propelled the country towards economic success in the latter part of the 20th century. In the 1950's and 1960's, as the country was experiencing an economic boom, a parent normally stayed at home to manage the family, usually the wife. If a child had a problem, a parent was always home to tend to their needs. Children no longer had to drop out of school to support the family and our High Schools and Colleges swelled with students. The "baby boomers" were considered well adjusted and readily adapted to the work force. This generation saw us through the space race and the technology revolution which changed the face of corporate America. But in the last three decades, we began to lose faith in our economy and our standard of living. As a result, both parents began to work inordinate hours and a generation gap began to emerge. Exhausted by their work, the parents would return home where the last thing they wanted to hear was their child's problems. Consequently, children became social outcasts in their own homes and often had to fend for themselves; they simply couldn't relate with their parents. Sure, the parents would sign their kids up for Summer Camp, Little League and Soccer, but this was viewed more as baby-sitting services as opposed to taking a true interest in the child's development. They would also give their kids television sets and video games to occupy their time. Today, school teachers have become surrogate parents by default, something they weren't trained for, nor inclined to accept. Talk to a teacher and you will hear stories of lack of respect for authority, poor manners, and dysfunctional social intercourse. Children today no longer learn their values from their parents but rather from Hollywood. As young adults entering the work force, their work ethic, values, and behavior are noticeably different than the prior generation. There is no longer a sense of quality, service, or craftsmanship; just put in your time and collect a paycheck. This is all having an adverse effect on how we conduct business and the corporate culture. Now, let me give you a the scary figure: probably 20%, or less, of today's graduating High School seniors are socially well adjusted. Knowing this, what should you do as a manager? THE NEED FOR PARENTING In the past, if you were a new employee, it was assumed you knew how to manage your personal life and you were expected to adapt to the corporate culture. This is no longer true and presents a problem for managers. Younger employees today have problems managing money, dressing appropriately, and interpersonal relations and communications, not to mention alcohol, drugs, and sex. They are raw and rough. But are they salvageable? They better be, for your company's sake, as they represent tomorrow's work force. Perhaps we can take a lesson from the military services here. The military is well aware they are not getting the "cream of the crop" when they take on new recruits. Many are social misfits coming from broken homes. As such, the military's initial role is to break the individual of bad habits and impose a new system of discipline and work ethic. Individualism is replaced by teamwork and, in the process, a sense of belonging and family is imposed. This is either readily accepted by the new recruit or they are drummed out of the service. Discipline, organization, teamwork, and a strong work ethic can have a dramatic affect on a drifting soul. By doing so, it can bring order to lives and a sense of purpose, something that perhaps was neglected at home. Today's Drill Instructors and junior officers also find themselves as surrogate parents and are now instructed in counseling young soldiers. The boot camps of today are a lot different than what the country experienced during World War II, Korea, and Viet Nam. Yet, we are producing a fine class of soldiers which makes our country proud. In other words, they must be doing something right. If we have learned anything from the military in this regard, it is that the times have changed and our employees today have different needs requiring a new type of manager who can adequately tend to them. And like today's Drill Instructors and school teachers, managers are finding themselves in the role of surrogate parents, like it or not. Managers bristle at this notion. After all, they want to get on with their business and do not want to be regarded as a baby-sitter. But the fact remains, home parenting skills are at an all-time low and to overcome this problem, someone has to assume the duty to compensate for this inadequacy. Again, the military readily understands this and has adapted accordingly. But can business? Understand this, corporate America's "recruits" come predominantly from the colleges and universities whose purpose is not to teach social skills, but rather, to teach people how to learn. A college diploma most definitely does not mean the graduate is socially well-adjusted, but that he/she has learned to study and accept new ideas. If anything, the student's extracurricular activities tell more about a person's personality than the degree itself. For example, participation in team sports, club activities, or Greek life speaks volumes about a person's personality and social skills. PAST EFFORTS In the past, new corporate recruits underwent special training programs to learn how the company conducts business. Sales people in particular had to undergo rigorous training to learn how to present products and care for the customers. Workmen underwent training to learn how to build quality products. However, such programs have been slashed in recent times as a means for cutting costs (and will be the subject of a future paper). There was also a period where mentors were assigned to new employees to chaperone them on their journey through the corporate world. Mentors were basically a "Big Brother/Sister" program where senior employees would offer sage advice to neophytes on adapting to the corporate world. But like the training programs, mentoring is also being phased out. Although mentoring and training programs were intended to develop the employee's skills and effectiveness from a corporate perspective, neither dwelled on the personal problems of the employee. Now that new employees are left to fend for themselves, a generation gap is emerging in business. Managers from just about every job segment are frustrated with new employees, and, likewise, new employees are frustrated with management. Whereas managers lament how little is accomplished by new employees, new employees complain how much time they are putting in at work. This highlights a significant difference between the generations: whereas the new employees are watching the clock, the managers are watching what is produced. The two are not synonymous, but nobody has taught the young employees this yet. To the "newbies," their time is what is important, regardless if they produce anything worthwhile or not; to the manager, it is just the opposite. Also, young people believe calling in sick is an acceptable form of behavior. Where did they learn all this? On their own. It is a sad state of affairs when the media has more influence over the values of our children than parents do. But when adults abdicate parenting to the media, it is not entirely surprising. So, what is needed? More training? Mentoring? Nope. Just some parenting. The sooner corporations realize this, the sooner they can begin to develop mature and responsible employees. Again, this is why the military now teaches its Drill Instructors basic counseling techniques, so they can help new recruits find their way through life and become a good soldier. It is most definitely not "baby-sitting" but, rather, a recognition that parents have dropped the ball in their child's development and someone has to pick up the pieces in order for the newbie to realize their potential. I do not claim to have a Ph.D. in parenting, but as I see it there are three primary duties a parent needs to inculcate: * Role Model - first, a parent has to be a good role model with attributes their subordinates want to aspire to attain. Role models are respected for their authority and become a highly credible source of information and inspiration, * Teacher - second, a parent has to be able to teach, not just academic lessons but those of life; e.g., morality, socialization, even finances (e.g., balancing a checkbook, life insurance, etc.). It is the teacher who establishes the rules and regulations of the classroom and, as such, is also the disciplinarian. * Guidance Counselor - third, parenting includes guiding others on their path through life, explaining options and making recommendations. Very important, a parent has to recognize they won't have all of the answers, but should know how to point someone in the right direction to get the answers they need. Above all else, a parent has to care about the welfare of their offspring. I am not suggesting corporate parents love their children like biological parents, but they need to invest time in the person, believe in the person, and motivate them accordingly, whether through kindness or a good swift kick in the rear. The corporate parent has to also know when their work is complete and allow the offspring to move on to the next stage of their corporate life. The military has the advantage of written contracts and boot camps to indoctrinate new recruits. Perhaps a corporate boot camp could be devised and teach the same lessons as found in the military, such as: * Cause and effect, e.g., if you make a mistake, you know you will be penalized accordingly. * The value of good workmanship and its impact on others. * How to give and take an order. * Discipline and code of conduct. * Teamwork. CONCLUSION Companies today are at a loss coping with the newest generation of workers. What they don't realize is, it will get worse before it gets better. Since most biological parents are content with allowing others to teach their children the necessary values in life, teachers, the military and corporations are forced to pick up the slack, like it or not. The sooner we admit this, the sooner we can address how to remedy the situation. Whether this involves one-on-one counseling or a boot camp type of environment, something has to be done to teach our newest wave of workers the proper values to succeed in business and in life. Let me leave you with a real-life story on parenting in the workplace. Some time ago I was visiting with a CIO in Columbus, Ohio who took me on a tour of his facility. Along the way, we happened upon a young programmer who was new to the company. Frankly, he looked a little wet behind the ears and had long hair over his collar. After the CIO introduced me to the young man, he instructed him to go get a haircut. The young programmer, shot back indignantly, "You can't say that to me!" The CIO turned calmly but deliberately to the programmer, and said, "Yes I can. Watch," then pointing to his mouth, "Get a haircut. Now!" The programmer backed down and, to his credit, dutifully got a haircut. I had just witnessed a little "Parenting Management" in action. The CIO The Pros and Cons of a Home-Based Business Opportunity emerge. Exhausted by their work, the parents
would return home where the last thing they wanted to hear was their child's
problems. Consequently, children became social outcasts in their own homes and
often had to fend for themselves; they simply couldn't relate with their parents. Sure,
the parents would sign their kids up for Summer Camp, Little League and Soccer, but
this was viewed more as baby-sitting services as opposed to taking a true interest in
the child's development. They would also give their kids television sets and video games
to occupy their time.Working at home has become an excellent business opportunity for many people. Instead of being stuck in a small office with an annoying boss or co-workers, a lot of people have found a way to make money at home. These non-traditional businesses have given individuals the chance to find financial independence and fulfillment in a job they like.The advantages offered by a home business are often the motivation for working at home. Before committing to a business opportunity, it might be a good idea to consider the pros and cons of trying to make money at home.Being Your Own BossOne of the most attractive aspects is being able to be your own boss. You have no one to answer to and can run things the way you feel they should be run. But that makes the responsibility of smooth operations and success rest squarely on your own shoulders. You have to be disciplined and organized to work at home. Most of the time, a home business can be run on your schedule so you can set hours that are convenient for you. This provides flexibility that you might not have working at another job.If you have a family, you need to figure out how to work from home with their schedule and allow for interruptions and distractions. It is best to keep your business out of the kitchen and living room if possible so that everyone else is not inconvenienced while you are working; however, a home business opportunity could also be a family project that can bring your family together in a special bond.Reduced ExpensesAnother advantage to working from home is having fewer expenses associated with traveling and eating out on the job. You will probably save on clothing expenses as well. By working at h Today, school teachers have become surrogate parents by default, something they weren't trained for, nor inclined to accept. Talk to a teacher and you will hear stories of lack of respect for authority, poor manners, and dysfunctional social intercourse. Children today no longer learn their values from their parents but rather from Hollywood. As young adults entering the work force, their work ethic, values, and behavior are noticeably different than the prior generation. There is no longer a sense of quality, service, or craftsmanship; just put in your time and collect a paycheck. This is all having an adverse effect on how we conduct business and the corporate culture. Now, let me give you a the scary figure: probably 20%, or less, of today's graduating High School seniors are socially well adjusted. Knowing this, what should you do as a manager? THE NEED FOR PARENTING In the past, if you were a new employee, it was assumed you knew how to manage your personal life and you were expected to adapt to the corporate culture. This is no longer true and presents a problem for managers. Younger employees today have problems managing money, dressing appropriately, and interpersonal relations and communications, not to mention alcohol, drugs, and sex. They are raw and rough. But are they salvageable? They better be, for your company's sake, as they represent tomorrow's work force. Perhaps we can take a lesson from the military services here. The military is well aware they are not getting the "cream of the crop" when they take on new recruits. Many are social misfits coming from broken homes. As such, the military's initial role is to break the individual of bad habits and impose a new system of discipline and work ethic. Individualism is replaced by teamwork and, in the process, a sense of belonging and family is imposed. This is either readily accepted by the new recruit or they are drummed out of the service. Discipline, organization, teamwork, and a strong work ethic can have a dramatic affect on a drifting soul. By doing so, it can bring order to lives and a sense of purpose, something that perhaps was neglected at home. Today's Drill Instructors and junior officers also find themselves as surrogate parents and are now instructed in counseling young soldiers. The boot camps of today are a lot different than what the country experienced during World War II, Korea, and Viet Nam. Yet, we are producing a fine class of soldiers which makes our country proud. In other words, they must be doing something right. If we have learned anything from the military in this regard, it is that the times have changed and our employees today have different needs requiring a new type of manager who can adequately tend to them. And like today's Drill Instructors and school teachers, managers are finding themselves in the role of surrogate parents, like it or not. Managers bristle at this notion. After all, they want to get on with their business and do not want to be regarded as a baby-sitter. But the fact remains, home parenting skills are at an all-time low and to overcome this problem, someone has to assume the duty to compensate for this inadequacy. Again, the military readily understands this and has adapted accordingly. But can business? Understand this, corporate America's "recruits" come predominantly from the colleges and universities whose purpose is not to teach social skills, but rather, to teach people how to learn. A college diploma most definitely does not mean the graduate is socially well-adjusted, but that he/she has learned to study and accept new ideas. If anything, the student's extracurricular activities tell more about a person's personality than the degree itself. For example, participation in team sports, club activities, or Greek life speaks volumes about a person's personality and social skills. PAST EFFORTS In the past, new corporate recruits underwent special training programs to learn how the company conducts business. Sales people in particular had to undergo rigorous training to learn how to present products and care for the customers. Workmen underwent training to learn how to build quality products. However, such programs have been slashed in recent times as a means for cutting costs (and will be the subject of a future paper). There was also a period where mentors were assigned to new employees to chaperone them on their journey through the corporate world. Mentors were basically a "Big Brother/Sister" program where senior employees would offer sage advice to neophytes on adapting to the corporate world. But like the training programs, mentoring is also being phased out. Although mentoring and training programs were intended to develop the employee's skills and effectiveness from a corporate perspective, neither dwelled on the personal problems of the employee. Now that new employees are left to fend for themselves, a generation gap is emerging in business. Managers from just about every job segment are frustrated with new employees, and, likewise, new employees are frustrated with management. Whereas managers lament how little is accomplished by new employees, new employees complain how much time they are putting in at work. This highlights a significant difference between the generations: whereas the new employees are watching the clock, the managers are watching what is produced. The two are not synonymous, but nobody has taught the young employees this yet. To the "newbies," their time is what is important, regardless if they produce anything worthwhile or not; to the manager, it is just the opposite. Also, young people believe calling in sick is an acceptable form of behavior. Where did they learn all this? On their own. It is a sad state of affairs when the media has more influence over the values of our children than parents do. But when adults abdicate parenting to the media, it is not entirely surprising. So, what is needed? More training? Mentoring? Nope. Just some parenting. The sooner corporations realize this, the sooner they can begin to develop mature and responsible employees. Again, this is why the military now teaches its Drill Instructors basic counseling techniques, so they can help new recruits find their way through life and become a good soldier. It is most definitely not "baby-sitting" but, rather, a recognition that parents have dropped the ball in their child's development and someone has to pick up the pieces in order for the newbie to realize their potential. I do not claim to have a Ph.D. in parenting, but as I see it there are three primary duties a parent needs to inculcate: * Role Model - first, a parent has to be a good role model with attributes their subordinates want to aspire to attain. Role models are respected for their authority and become a highly credible source of information and inspiration, * Teacher - second, a parent has to be able to teach, not just academic lessons but those of life; e.g., morality, socialization, even finances (e.g., balancing a checkbook, life insurance, etc.). It is the teacher who establishes the rules and regulations of the classroom and, as such, is also the disciplinarian. * Guidance Counselor - third, parenting includes guiding others on their path through life, explaining options and making recommendations. Very important, a parent has to recognize they won't have all of the answers, but should know how to point someone in the right direction to get the answers they need. Above all else, a parent has to care about the welfare of their offspring. I am not suggesting corporate parents love their children like biological parents, but they need to invest time in the person, believe in the person, and motivate them accordingly, whether through kindness or a good swift kick in the rear. The corporate parent has to also know when their work is complete and allow the offspring to move on to the next stage of their corporate life. The military has the advantage of written contracts and boot camps to indoctrinate new recruits. Perhaps a corporate boot camp could be devised and teach the same lessons as found in the military, such as: * Cause and effect, e.g., if you make a mistake, you know you will be penalized accordingly. * The value of good workmanship and its impact on others. * How to give and take an order. * Discipline and code of conduct. * Teamwork. CONCLUSION Companies today are at a loss coping with the newest generation of workers. What they don't realize is, it will get worse before it gets better. Since most biological parents are content with allowing others to teach their children the necessary values in life, teachers, the military and corporations are forced to pick up the slack, like it or not. The sooner we admit this, the sooner we can address how to remedy the situation. Whether this involves one-on-one counseling or a boot camp type of environment, something has to be done to teach our newest wave of workers the proper values to succeed in business and in life. Let me leave you with a real-life story on parenting in the workplace. Some time ago I was visiting with a CIO in Columbus, Ohio who took me on a tour of his facility. Along the way, we happened upon a young programmer who was new to the company. Frankly, he looked a little wet behind the ears and had long hair over his collar. After the CIO introduced me to the young man, he instructed him to go get a haircut. The young programmer, shot back indignantly, "You can't say that to me!" The CIO turned calmly but deliberately to the programmer, and said, "Yes I can. Watch," then pointing to his mouth, "Get a haircut. Now!" The programmer backed down and, to his credit, dutifully got a haircut. I had just witnessed a little "Parenting Management" in action. The CIO Secret of Success: Stubborn Determination fting soul. By doing so, it can bring order to lives and a sense of purpose,
something that perhaps was neglected at home.On most days you will be surrounded by people who are smarter than you are. All the brains in the world won't matter unless you have determination, determination to see a project through no matter what happens. If you have stubborn determination it levels the playing field against others, that might be smarter, or have more money.In small business it is very important to think outside the box. You need to step back and look at things objectively, removing yourself enough to look at it as an outsider. This is often hard to do because our business is often who we are, it is an extension of ourselves. It's also hard to be objective because our business is often a dream of ours, so it can be hard to take advice. Maybe you have friends you can ask for advice, or employees who might have ideas on how to do things better.If you get employees involved with this process, they also feel much more important and involved in the business.Sometimes things will go wrong, possible terribly wrong. In all this negativity you need to keep yourself focused on the job at hand. The job at hand is to evaluate and see what is going wrong. you need toremove yourself enough so you can look at the the problems objectively. Then go ahead and fix the problem. Friends and employees can help in identifying the problem, but there is only one person that can fix the problem. In a small company that person is called the boss or owner of the business.We need to keep in mind that not every idea is a good idea. Sometimes a project that we are involved with is just not a good idea, and therefore stubborn determination in this case would not be good. Therefore you need to look Today's Drill Instructors and junior officers also find themselves as surrogate parents and are now instructed in counseling young soldiers. The boot camps of today are a lot different than what the country experienced during World War II, Korea, and Viet Nam. Yet, we are producing a fine class of soldiers which makes our country proud. In other words, they must be doing something right. If we have learned anything from the military in this regard, it is that the times have changed and our employees today have different needs requiring a new type of manager who can adequately tend to them. And like today's Drill Instructors and school teachers, managers are finding themselves in the role of surrogate parents, like it or not. Managers bristle at this notion. After all, they want to get on with their business and do not want to be regarded as a baby-sitter. But the fact remains, home parenting skills are at an all-time low and to overcome this problem, someone has to assume the duty to compensate for this inadequacy. Again, the military readily understands this and has adapted accordingly. But can business? Understand this, corporate America's "recruits" come predominantly from the colleges and universities whose purpose is not to teach social skills, but rather, to teach people how to learn. A college diploma most definitely does not mean the graduate is socially well-adjusted, but that he/she has learned to study and accept new ideas. If anything, the student's extracurricular activities tell more about a person's personality than the degree itself. For example, participation in team sports, club activities, or Greek life speaks volumes about a person's personality and social skills. PAST EFFORTS In the past, new corporate recruits underwent special training programs to learn how the company conducts business. Sales people in particular had to undergo rigorous training to learn how to present products and care for the customers. Workmen underwent training to learn how to build quality products. However, such programs have been slashed in recent times as a means for cutting costs (and will be the subject of a future paper). There was also a period where mentors were assigned to new employees to chaperone them on their journey through the corporate world. Mentors were basically a "Big Brother/Sister" program where senior employees would offer sage advice to neophytes on adapting to the corporate world. But like the training programs, mentoring is also being phased out. Although mentoring and training programs were intended to develop the employee's skills and effectiveness from a corporate perspective, neither dwelled on the personal problems of the employee. Now that new employees are left to fend for themselves, a generation gap is emerging in business. Managers from just about every job segment are frustrated with new employees, and, likewise, new employees are frustrated with management. Whereas managers lament how little is accomplished by new employees, new employees complain how much time they are putting in at work. This highlights a significant difference between the generations: whereas the new employees are watching the clock, the managers are watching what is produced. The two are not synonymous, but nobody has taught the young employees this yet. To the "newbies," their time is what is important, regardless if they produce anything worthwhile or not; to the manager, it is just the opposite. Also, young people believe calling in sick is an acceptable form of behavior. Where did they learn all this? On their own. It is a sad state of affairs when the media has more influence over the values of our children than parents do. But when adults abdicate parenting to the media, it is not entirely surprising. So, what is needed? More training? Mentoring? Nope. Just some parenting. The sooner corporations realize this, the sooner they can begin to develop mature and responsible employees. Again, this is why the military now teaches its Drill Instructors basic counseling techniques, so they can help new recruits find their way through life and become a good soldier. It is most definitely not "baby-sitting" but, rather, a recognition that parents have dropped the ball in their child's development and someone has to pick up the pieces in order for the newbie to realize their potential. I do not claim to have a Ph.D. in parenting, but as I see it there are three primary duties a parent needs to inculcate: * Role Model - first, a parent has to be a good role model with attributes their subordinates want to aspire to attain. Role models are respected for their authority and become a highly credible source of information and inspiration, * Teacher - second, a parent has to be able to teach, not just academic lessons but those of life; e.g., morality, socialization, even finances (e.g., balancing a checkbook, life insurance, etc.). It is the teacher who establishes the rules and regulations of the classroom and, as such, is also the disciplinarian. * Guidance Counselor - third, parenting includes guiding others on their path through life, explaining options and making recommendations. Very important, a parent has to recognize they won't have all of the answers, but should know how to point someone in the right direction to get the answers they need. Above all else, a parent has to care about the welfare of their offspring. I am not suggesting corporate parents love their children like biological parents, but they need to invest time in the person, believe in the person, and motivate them accordingly, whether through kindness or a good swift kick in the rear. The corporate parent has to also know when their work is complete and allow the offspring to move on to the next stage of their corporate life. The military has the advantage of written contracts and boot camps to indoctrinate new recruits. Perhaps a corporate boot camp could be devised and teach the same lessons as found in the military, such as: * Cause and effect, e.g., if you make a mistake, you know you will be penalized accordingly. * The value of good workmanship and its impact on others. * How to give and take an order. * Discipline and code of conduct. * Teamwork. CONCLUSION Companies today are at a loss coping with the newest generation of workers. What they don't realize is, it will get worse before it gets better. Since most biological parents are content with allowing others to teach their children the necessary values in life, teachers, the military and corporations are forced to pick up the slack, like it or not. The sooner we admit this, the sooner we can address how to remedy the situation. Whether this involves one-on-one counseling or a boot camp type of environment, something has to be done to teach our newest wave of workers the proper values to succeed in business and in life. Let me leave you with a real-life story on parenting in the workplace. Some time ago I was visiting with a CIO in Columbus, Ohio who took me on a tour of his facility. Along the way, we happened upon a young programmer who was new to the company. Frankly, he looked a little wet behind the ears and had long hair over his collar. After the CIO introduced me to the young man, he instructed him to go get a haircut. The young programmer, shot back indignantly, "You can't say that to me!" The CIO turned calmly but deliberately to the programmer, and said, "Yes I can. Watch," then pointing to his mouth, "Get a haircut. Now!" The programmer backed down and, to his credit, dutifully got a haircut. I had just witnessed a little "Parenting Management" in action. The CIO Ten Keys to a Successful Management Retreat also being phased out.Management retreats are tremendous opportunities to review, assess, align and move your team forward. Get the most out of your next retreat through effective planning and preparation.These ten keys can help you unlock the amazing power of your meeting:1. Select your site with care.Your management retreat can be held on-site (at your place of work), or off-site (at a home, hotel or conference venue). Each has its advantages:On-site events keep costs low and familiar business facilities close at hand.Off-site events reduce distraction and can promote a ‘big picture’ perspective.Be careful not to mismatch your event theme and conference facility. If your theme is ‘nose to the grindstone’, don’t hold your retreat at Disneyland. If your theme is ‘stepping back to view the horizon’, don’t hold your retreat in a busy downtown conference center.2. Design your sequence with care.The timing of your entire agenda is key to your success. Decide early whether you want a high-intensity working event, a laid-back and relaxing retreat or a balanced program combining both styles.If you intend to combine work and play, carefully consider which should be first.‘Work first, play later’ gives participants something to look forward to, and a reason to get through business issues quickly.‘Play first, work later’ sets a tone of enjoyment for the program and puts work issues closer to your return to the office.‘Work, play, work’ lets you get started on business issues, take a break and then come back to complete your work after gaining some recreational perspective.3. Circulate a pre-retreat agenda.Let people know what your object Although mentoring and training programs were intended to develop the employee's skills and effectiveness from a corporate perspective, neither dwelled on the personal problems of the employee. Now that new employees are left to fend for themselves, a generation gap is emerging in business. Managers from just about every job segment are frustrated with new employees, and, likewise, new employees are frustrated with management. Whereas managers lament how little is accomplished by new employees, new employees complain how much time they are putting in at work. This highlights a significant difference between the generations: whereas the new employees are watching the clock, the managers are watching what is produced. The two are not synonymous, but nobody has taught the young employees this yet. To the "newbies," their time is what is important, regardless if they produce anything worthwhile or not; to the manager, it is just the opposite. Also, young people believe calling in sick is an acceptable form of behavior. Where did they learn all this? On their own. It is a sad state of affairs when the media has more influence over the values of our children than parents do. But when adults abdicate parenting to the media, it is not entirely surprising. So, what is needed? More training? Mentoring? Nope. Just some parenting. The sooner corporations realize this, the sooner they can begin to develop mature and responsible employees. Again, this is why the military now teaches its Drill Instructors basic counseling techniques, so they can help new recruits find their way through life and become a good soldier. It is most definitely not "baby-sitting" but, rather, a recognition that parents have dropped the ball in their child's development and someone has to pick up the pieces in order for the newbie to realize their potential. I do not claim to have a Ph.D. in parenting, but as I see it there are three primary duties a parent needs to inculcate: * Role Model - first, a parent has to be a good role model with attributes their subordinates want to aspire to attain. Role models are respected for their authority and become a highly credible source of information and inspiration, * Teacher - second, a parent has to be able to teach, not just academic lessons but those of life; e.g., morality, socialization, even finances (e.g., balancing a checkbook, life insurance, etc.). It is the teacher who establishes the rules and regulations of the classroom and, as such, is also the disciplinarian. * Guidance Counselor - third, parenting includes guiding others on their path through life, explaining options and making recommendations. Very important, a parent has to recognize they won't have all of the answers, but should know how to point someone in the right direction to get the answers they need. Above all else, a parent has to care about the welfare of their offspring. I am not suggesting corporate parents love their children like biological parents, but they need to invest time in the person, believe in the person, and motivate them accordingly, whether through kindness or a good swift kick in the rear. The corporate parent has to also know when their work is complete and allow the offspring to move on to the next stage of their corporate life. The military has the advantage of written contracts and boot camps to indoctrinate new recruits. Perhaps a corporate boot camp could be devised and teach the same lessons as found in the military, such as: * Cause and effect, e.g., if you make a mistake, you know you will be penalized accordingly. * The value of good workmanship and its impact on others. * How to give and take an order. * Discipline and code of conduct. * Teamwork. CONCLUSION Companies today are at a loss coping with the newest generation of workers. What they don't realize is, it will get worse before it gets better. Since most biological parents are content with allowing others to teach their children the necessary values in life, teachers, the military and corporations are forced to pick up the slack, like it or not. The sooner we admit this, the sooner we can address how to remedy the situation. Whether this involves one-on-one counseling or a boot camp type of environment, something has to be done to teach our newest wave of workers the proper values to succeed in business and in life. Let me leave you with a real-life story on parenting in the workplace. Some time ago I was visiting with a CIO in Columbus, Ohio who took me on a tour of his facility. Along the way, we happened upon a young programmer who was new to the company. Frankly, he looked a little wet behind the ears and had long hair over his collar. After the CIO introduced me to the young man, he instructed him to go get a haircut. The young programmer, shot back indignantly, "You can't say that to me!" The CIO turned calmly but deliberately to the programmer, and said, "Yes I can. Watch," then pointing to his mouth, "Get a haircut. Now!" The programmer backed down and, to his credit, dutifully got a haircut. I had just witnessed a little "Parenting Management" in action. The CIO Where to Find Discount Business Web Site Builder Software ludes guiding others on their path throughProduct Possibilities in the Brick and Mortar World and on the NetBudgeting for a business can be a challenging task. Indeed, at times it can be difficult for a business enterprise to keep afloat with all of the various expenses that it can be hit with during the course of a year. With that said, many enterprises are turning to business web site builder software programs to assist in saving money on their overall operations.In this day and age there are an ever growing number of resources through which a person can make the purchase of business web site builder software programs. These website building software programs are readily available in both the brick and mortar world and on the Internet and World Wide Web. By shopping around you will be able to find exactly the business web site builder software programs that will best meet your needs both today and well into the future.In the brick and mortar world, a typical office supply store -- particularly the major chain office supply outlets -- carry a decent selection of different business web site builder software programs. In addition, many computer software stores carry business web site builder software programs on their shelves -- particularly with an ever increasing number of people starting their own businesses in this day and age. There are also catalogue operations that allow a person to purchase business web site builder software programs and related products through the mail.The Internet is also a valuable resource for a business owner, operator or manager that is interested in buying and using business web site builder software programs. There are now some websites in operation that are dedicated specific life, explaining options and making recommendations. Very important, a parent has to recognize they won't have all of the answers, but should know how to point someone in the right direction to get the answers they need. Above all else, a parent has to care about the welfare of their offspring. I am not suggesting corporate parents love their children like biological parents, but they need to invest time in the person, believe in the person, and motivate them accordingly, whether through kindness or a good swift kick in the rear. The corporate parent has to also know when their work is complete and allow the offspring to move on to the next stage of their corporate life. The military has the advantage of written contracts and boot camps to indoctrinate new recruits. Perhaps a corporate boot camp could be devised and teach the same lessons as found in the military, such as: * Cause and effect, e.g., if you make a mistake, you know you will be penalized accordingly. * The value of good workmanship and its impact on others. * How to give and take an order. * Discipline and code of conduct. * Teamwork. CONCLUSION Companies today are at a loss coping with the newest generation of workers. What they don't realize is, it will get worse before it gets better. Since most biological parents are content with allowing others to teach their children the necessary values in life, teachers, the military and corporations are forced to pick up the slack, like it or not. The sooner we admit this, the sooner we can address how to remedy the situation. Whether this involves one-on-one counseling or a boot camp type of environment, something has to be done to teach our newest wave of workers the proper values to succeed in business and in life. Let me leave you with a real-life story on parenting in the workplace. Some time ago I was visiting with a CIO in Columbus, Ohio who took me on a tour of his facility. Along the way, we happened upon a young programmer who was new to the company. Frankly, he looked a little wet behind the ears and had long hair over his collar. After the CIO introduced me to the young man, he instructed him to go get a haircut. The young programmer, shot back indignantly, "You can't say that to me!" The CIO turned calmly but deliberately to the programmer, and said, "Yes I can. Watch," then pointing to his mouth, "Get a haircut. Now!" The programmer backed down and, to his credit, dutifully got a haircut. I had just witnessed a little "Parenting Management" in action. The CIO exercised his authority and had quickly instructed the newbie on one of the rules to be observed in the workplace. The programmer's biological parents hadn't instructed him properly, now it defaulted to his corporate parent. "Parenting Management" - Just remember, you heard it here first.
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