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Answer Upon - Waiter Training - Rehearsing for the Restaurant Show Performance
Many small and medium sized firms suffer from high levels of staff turnover simply because they have hired the wrong people in the first place.Similarly, many business owners go through the whole recruitment process and make an offer to someone they like only to find that they have chosen to take another role.Very often this “mis - hiring” of people or “mi
Managers should also…
Be prepared- set out objectives for the meeting beforehand. Organize all relevant support materials and be familiar with them well in advance of the meeting.
Avoid distractions-hold meetings in a place where will not be distracted by events outside or inside the restaurant. Appoint someone to answer the telephone during the meeting.
Be enthusiastic- it is contagious. To develop enthusiasm and m
Building your capability to move your career along is a huge step forward for anyone in the job search game. Making this happen is not as difficult or as complicated as you might think, because of the hundreds of contacts you already have.This means networking is much more than the occasional get together over chilled chardonnay and finger food. It becomes a much bigger game and t
One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback.
Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an opportunity to exchange ideas, test menu knowledge and highlight special dishes.
The most effective shift meetings are simple, informal and interactive. Interactive being the key word here. Attendees should be encouraged to do most of the talking, following the rule where you speak 20% of the time and they speak the other 80%.
Managers can control the meeting by introducing discussion topics, and encouraging participation through questions and role play exercises.
Here are a few discussion ideas:
-Test menu knowledge through role play, with the manager playing the role of the guest and server recommending menu items
-Discuss customer care, such as handling complaints or telephone etiquette.
-Describe the specials, and have waiting staff describe them back
-Review forthcoming promotions or advertisements, or discuss any large parties or groups coming in
-You can brainstorm marketing ideas, sales goals or review average spend.
When determining which topics to discuss at a shift meeting, it is important to consider the meeting from the employee's point of view or WIIFM (what's in it for me?). First you must explain the benefits of putting what they learn into practice. Second, you must identify the reasons why they should listen and participate. Typically employees benefit through an increased knowledge and the confidence to do their job more effectively.
Managers should also…
Be prepared- set out objectives for the meeting beforehand. Organize all relevant support materials and be familiar with them well in advance of the meeting.
Avoid distractions-hold meetings in a place where will not be distracted by events outside or inside the restaurant. Appoint someone to answer the telephone during the meeting.
Be enthusiastic- it is contagious. To develop enthusiasm and mo
Textile wastes are the materials which are either used textiles or excess materials which may not be directly usable for creating the main textile product. These wastes could be anything from basic yarns to used apparels. Textile wastes are in equal demand across developed as well as developing countries. Modified goods made from these wastes are sold in countries such as India, Pakistan
The most effective shift meetings are simple, informal and interactive. Interactive being the key word here. Attendees should be encouraged to do most of the talking, following the rule where you speak 20% of the time and they speak the other 80%.
Managers can control the meeting by introducing discussion topics, and encouraging participation through questions and role play exercises.
Here are a few discussion ideas:
-Test menu knowledge through role play, with the manager playing the role of the guest and server recommending menu items
-Discuss customer care, such as handling complaints or telephone etiquette.
-Describe the specials, and have waiting staff describe them back
-Review forthcoming promotions or advertisements, or discuss any large parties or groups coming in
-You can brainstorm marketing ideas, sales goals or review average spend.
When determining which topics to discuss at a shift meeting, it is important to consider the meeting from the employee's point of view or WIIFM (what's in it for me?). First you must explain the benefits of putting what they learn into practice. Second, you must identify the reasons why they should listen and participate. Typically employees benefit through an increased knowledge and the confidence to do their job more effectively.
Managers should also…
Be prepared- set out objectives for the meeting beforehand. Organize all relevant support materials and be familiar with them well in advance of the meeting.
Avoid distractions-hold meetings in a place where will not be distracted by events outside or inside the restaurant. Appoint someone to answer the telephone during the meeting.
Be enthusiastic- it is contagious. To develop enthusiasm and m
Career Education Strategy: Your Job Search Is A Business VentureIf you learn only one career education strategy, it should be this one: the employment market follows the same rules for success as the business market.This is a key insight that supports alternative or non-traditional job search strategies. We’re able to cut through the fog of traditional job searches that ca
Here are a few discussion ideas:
-Test menu knowledge through role play, with the manager playing the role of the guest and server recommending menu items
-Discuss customer care, such as handling complaints or telephone etiquette.
-Describe the specials, and have waiting staff describe them back
-Review forthcoming promotions or advertisements, or discuss any large parties or groups coming in
-You can brainstorm marketing ideas, sales goals or review average spend.
When determining which topics to discuss at a shift meeting, it is important to consider the meeting from the employee's point of view or WIIFM (what's in it for me?). First you must explain the benefits of putting what they learn into practice. Second, you must identify the reasons why they should listen and participate. Typically employees benefit through an increased knowledge and the confidence to do their job more effectively.
Managers should also…
Be prepared- set out objectives for the meeting beforehand. Organize all relevant support materials and be familiar with them well in advance of the meeting.
Avoid distractions-hold meetings in a place where will not be distracted by events outside or inside the restaurant. Appoint someone to answer the telephone during the meeting.
Be enthusiastic- it is contagious. To develop enthusiasm and m
These days, Six Sigma certification candidates can stay home (or in the office), yet still make it to the classroom! Yes, the recent trend in Six Sigma online training has brought about this innovative tool to every candidate’s door step. Six Sigma online training combines some of the proven methods of classroom training and the cost effectiveness and convenience of home study. This is a
When determining which topics to discuss at a shift meeting, it is important to consider the meeting from the employee's point of view or WIIFM (what's in it for me?). First you must explain the benefits of putting what they learn into practice. Second, you must identify the reasons why they should listen and participate. Typically employees benefit through an increased knowledge and the confidence to do their job more effectively.
Managers should also…
Be prepared- set out objectives for the meeting beforehand. Organize all relevant support materials and be familiar with them well in advance of the meeting.
Avoid distractions-hold meetings in a place where will not be distracted by events outside or inside the restaurant. Appoint someone to answer the telephone during the meeting.
Be enthusiastic- it is contagious. To develop enthusiasm and m
Recent national and international disasters have shown that governments or individuals cannot work alone, but need support in implementing humanitarian non-profit programs. As a result, non-profit or not for profit organizations are today playing a major role in providing service through private and public concerns. Started by individuals or groups, these organizations are funded by pers
Managers should also…
Be prepared- set out objectives for the meeting beforehand. Organize all relevant support materials and be familiar with them well in advance of the meeting.
Avoid distractions-hold meetings in a place where will not be distracted by events outside or inside the restaurant. Appoint someone to answer the telephone during the meeting.
Be enthusiastic- it is contagious. To develop enthusiasm and motivation, managers must lead by example.
Ask questions- direct questions to different individuals throughout the meeting. This ensures that everyone stays focused on the topics being discussed, and encourages dialogue.
Encourage feedback- ensure that employees understand the topics being discussed in the meeting.
To help you prepare your cast for the restaurant show performance, and as a small thank you for visiting the web site, I am offering a complimentary sampler of the Rehearsal Guide for shift meetings. The guide is an extract from the Rehearsal Guide which is included with A Role in the Show training package. I hope you find the information useful.
To view the guide or previous articles please visit the Archives page on our website.
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