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    History of ISO 9000
    ISO 9000 grew out of BS 5750, a standard published by the British Standards Institution (BSI) in 1979. Initially, it was used only in manufacturing industries. ISO 9000 is now employed across a variety of other types of businesses. It is a set of international standards of quality management systems. ISO 9000 has been accepted by more than 100 countries as their national quality assurance standard by the end of 1997.The history of ISO 9000 dates back to Mil-Q-9858a, the first quality standard for military procurement established in 1959 by the US. By 1962, NASA (National Aeronautics and Space Administration) developed
    r the future, you can truly see what is getting in the way of that achievement. You can raise questions up the management line which will make effort far more productive and focus on the outputs which are truly valuable and not remain in the historic.

  • Develop Your People

    With the future in mind and the possibilities for your key people to fill that need, you can create opportunities to expand capabilities, though broader experiences; training; new responsibilities; role rotation etc. Managers don't tend to do this, because they are short-term survival focused.

  • Measure Against the Big Picture

    Decision making become much easier because you have a clear future vision for your business or organisation (and even at team level). Every decision, big or small is measured against the longer term. An

    Networking Masterclass - Part 2 Practicing Altruism
    Practicing Altruism The 'Golden Rule' occurred in the Greek and Chinese cultures thousands of years before the Christian era: "Do unto others as you would have them do unto you."  The spirit of the Golden Rule is one of generosity and altruism and is at the heart of any personal networking and 'right' living.  Ralph Waldo Emerson said 'To have a friend, you have to be one', and his words are as true today as they ever were.  You can test this out yourself by completing the following simple exercise: List ten people you know best: People You Know Best: H/N S/U1.   
    Managers manage and leaders lead - so it has always been. But the problem for managers is that sometimes they need to use their leadership skills as well.

    Working as a manager, and by having the title, implies that all you do is manage what is going on around you. As they say, 'you can only manage people and not things', which is all well and good.

    Yet good managers need to show at least some leadership skills as well, so that instead of picking up a series of tasks to 'do' each day, you are able to take a broader, longer term view as well.

    But in recent years, control; processes; planning; rules; audits and more seem to have returned to the management culture after just a few enlightened years, as panic has set in over short-term profitability, at the expense of long-term cultural sustainability.

    Now is the time for leadership elements to be revisited, in day-to-day management.

    To simplify some of the skills that managers need to utilise from the leadership toolkit, here are ten ideas that will help with growth of longer-term performance, rather than mere survival.

    1. Look Forward

      You can be more than getting through today. By taking a little time to see what you are aiming for and why, you will enable a better framework for progress and have to fire-fight less over time.

    2. Succession Plan

      Once you have a better picture of where you are going you will be able to take a call on who you need and with what attributes. Then you can tell if you have the people you need - or not. And do something about it.

    3. Clear a Path

      In a leadership role you make it easier for your people to do their jobs and get the work done effectively and efficiently. Different from managing and just expecting the tasks to be done, you pave a way through the myriad of calls upon your people's priorities to focus on the long term goals as well as the day job.

    4. Be an Influence

      Your role becomes one where relationships are vital, both with your own people and those who directly impact on what they are striving for. You evolve excellent people skills by creating conversations where you listen, truly hear and take the actions you need to, with whoever and wherever you need to.

    5. Provide Resources

      With a better vision for the future of your business or organisation, you can 'get' that investment above the short-term is really important, so as long as that investment of people; time; resources is truly long-term value-creating, you have the clout to take that risk.

    6. Do Less Doing

      As a manager, you find it really easy to be part of the doing. Yet you have great people already. So to build on their skills you start to give them better training and support - and then get out of their way. Mistakes are OK - especially when learning comes from it.

    7. Utilise Team Strengths

      If you are able to stand back a little from managing in the day job, you start to have the time to recognise where your round pegs are in square holes. Once you spot this, you can realign your people so that they work best where their strengths are. With everyone valuing each other for what they contribute.

    8. Challenge the Norm

      With a better long-term vision for the future, you can truly see what is getting in the way of that achievement. You can raise questions up the management line which will make effort far more productive and focus on the outputs which are truly valuable and not remain in the historic.

    9. Develop Your People

      With the future in mind and the possibilities for your key people to fill that need, you can create opportunities to expand capabilities, though broader experiences; training; new responsibilities; role rotation etc. Managers don't tend to do this, because they are short-term survival focused.

    10. Measure Against the Big Picture

      Decision making become much easier because you have a clear future vision for your business or organisation (and even at team level). Every decision, big or small is measured against the longer term. And

      Doing The Right Thing
      One of my favorite things to write about is the topic of leadership and one of my favorite business theorists is Peter Drucker. Peter Drucker has authored more than 35 books and is considered by many to be the founding father on the study of management practices. In this blog post I will breakdown one of my favorite “Druckerisms” which states that: “managers do things right while leaders do the right things.”At first glance the above Druckerism might not seem to be all that insightful, but I believe it is very powerful observation that highlights the difference in philosophies between most managers and leaders.
      y.

      Now is the time for leadership elements to be revisited, in day-to-day management.

      To simplify some of the skills that managers need to utilise from the leadership toolkit, here are ten ideas that will help with growth of longer-term performance, rather than mere survival.

      1. Look Forward

        You can be more than getting through today. By taking a little time to see what you are aiming for and why, you will enable a better framework for progress and have to fire-fight less over time.

      2. Succession Plan

        Once you have a better picture of where you are going you will be able to take a call on who you need and with what attributes. Then you can tell if you have the people you need - or not. And do something about it.

      3. Clear a Path

        In a leadership role you make it easier for your people to do their jobs and get the work done effectively and efficiently. Different from managing and just expecting the tasks to be done, you pave a way through the myriad of calls upon your people's priorities to focus on the long term goals as well as the day job.

      4. Be an Influence

        Your role becomes one where relationships are vital, both with your own people and those who directly impact on what they are striving for. You evolve excellent people skills by creating conversations where you listen, truly hear and take the actions you need to, with whoever and wherever you need to.

      5. Provide Resources

        With a better vision for the future of your business or organisation, you can 'get' that investment above the short-term is really important, so as long as that investment of people; time; resources is truly long-term value-creating, you have the clout to take that risk.

      6. Do Less Doing

        As a manager, you find it really easy to be part of the doing. Yet you have great people already. So to build on their skills you start to give them better training and support - and then get out of their way. Mistakes are OK - especially when learning comes from it.

      7. Utilise Team Strengths

        If you are able to stand back a little from managing in the day job, you start to have the time to recognise where your round pegs are in square holes. Once you spot this, you can realign your people so that they work best where their strengths are. With everyone valuing each other for what they contribute.

      8. Challenge the Norm

        With a better long-term vision for the future, you can truly see what is getting in the way of that achievement. You can raise questions up the management line which will make effort far more productive and focus on the outputs which are truly valuable and not remain in the historic.

      9. Develop Your People

        With the future in mind and the possibilities for your key people to fill that need, you can create opportunities to expand capabilities, though broader experiences; training; new responsibilities; role rotation etc. Managers don't tend to do this, because they are short-term survival focused.

      10. Measure Against the Big Picture

        Decision making become much easier because you have a clear future vision for your business or organisation (and even at team level). Every decision, big or small is measured against the longer term. An

        Why Do I Pay A Royalty Fee?
        The first point to make about Royalties is that good Franchise systems should look at them not as a payment but rather as a remittance. It is the Franchisor’s share of the income derived from customers or clients. The Franchisee collects that fee along with all other revenues from the customer.It’s an important concept because it emphasizes that the customer ultimately pays for everything, including the Franchisor’s royalty, the Franchisee’s overhead, all costs of sales, employee’s salaries, and the Franchisee’s profit. Therefore it’s all about the customer – as it should be.The Franchisee should want the Franc
        you make it easier for your people to do their jobs and get the work done effectively and efficiently. Different from managing and just expecting the tasks to be done, you pave a way through the myriad of calls upon your people's priorities to focus on the long term goals as well as the day job.

      11. Be an Influence

        Your role becomes one where relationships are vital, both with your own people and those who directly impact on what they are striving for. You evolve excellent people skills by creating conversations where you listen, truly hear and take the actions you need to, with whoever and wherever you need to.

      12. Provide Resources

        With a better vision for the future of your business or organisation, you can 'get' that investment above the short-term is really important, so as long as that investment of people; time; resources is truly long-term value-creating, you have the clout to take that risk.

      13. Do Less Doing

        As a manager, you find it really easy to be part of the doing. Yet you have great people already. So to build on their skills you start to give them better training and support - and then get out of their way. Mistakes are OK - especially when learning comes from it.

      14. Utilise Team Strengths

        If you are able to stand back a little from managing in the day job, you start to have the time to recognise where your round pegs are in square holes. Once you spot this, you can realign your people so that they work best where their strengths are. With everyone valuing each other for what they contribute.

      15. Challenge the Norm

        With a better long-term vision for the future, you can truly see what is getting in the way of that achievement. You can raise questions up the management line which will make effort far more productive and focus on the outputs which are truly valuable and not remain in the historic.

      16. Develop Your People

        With the future in mind and the possibilities for your key people to fill that need, you can create opportunities to expand capabilities, though broader experiences; training; new responsibilities; role rotation etc. Managers don't tend to do this, because they are short-term survival focused.

      17. Measure Against the Big Picture

        Decision making become much easier because you have a clear future vision for your business or organisation (and even at team level). Every decision, big or small is measured against the longer term. An

        Why Do I Need An NPI? How Many NPI Numbers Do I Need? All About Billing With Your NPI
        What is an NPI? NPI or the National Provider Identification number is a 10-DIGIT unique numbers. It is a combination of intelligent numbers that does not carry information about the healthcare provider such as his provider type, specialty or in what state he is practicing. This unique identifier will eventually replace all of the provider’s insurance individual provider number issued by each insurance company that he participates with. But this will NOT replace the provider’s Tax ID Number which is required on claims submission.NPI number once issued will remain permanent to the provider regardless of
        tment of people; time; resources is truly long-term value-creating, you have the clout to take that risk.

      18. Do Less Doing

        As a manager, you find it really easy to be part of the doing. Yet you have great people already. So to build on their skills you start to give them better training and support - and then get out of their way. Mistakes are OK - especially when learning comes from it.

      19. Utilise Team Strengths

        If you are able to stand back a little from managing in the day job, you start to have the time to recognise where your round pegs are in square holes. Once you spot this, you can realign your people so that they work best where their strengths are. With everyone valuing each other for what they contribute.

      20. Challenge the Norm

        With a better long-term vision for the future, you can truly see what is getting in the way of that achievement. You can raise questions up the management line which will make effort far more productive and focus on the outputs which are truly valuable and not remain in the historic.

      21. Develop Your People

        With the future in mind and the possibilities for your key people to fill that need, you can create opportunities to expand capabilities, though broader experiences; training; new responsibilities; role rotation etc. Managers don't tend to do this, because they are short-term survival focused.

      22. Measure Against the Big Picture

        Decision making become much easier because you have a clear future vision for your business or organisation (and even at team level). Every decision, big or small is measured against the longer term. An

        Border Check: Recording Your Intellectual Property With U.S. Customs & Border Protection
        In today’s global economy it is becoming increasingly more important for a business to adequately protect and enforce its intellectual property (IP). Most businesses are aware of one of the routes to such protection, namely obtaining patents and trademarks from the U.S. Patent & Trademark Office, and registering copyrights with the U.S. Copyright Office. While registering IP with these entities is fundamental to protection and enforcement, another valuable protection and enforcement resource exists with the U.S. Customs and Border Protection (CBP).As a bureau of the Department of Homeland Security, the CBP is charged
        r the future, you can truly see what is getting in the way of that achievement. You can raise questions up the management line which will make effort far more productive and focus on the outputs which are truly valuable and not remain in the historic.

      23. Develop Your People

        With the future in mind and the possibilities for your key people to fill that need, you can create opportunities to expand capabilities, though broader experiences; training; new responsibilities; role rotation etc. Managers don't tend to do this, because they are short-term survival focused.

      24. Measure Against the Big Picture

        Decision making become much easier because you have a clear future vision for your business or organisation (and even at team level). Every decision, big or small is measured against the longer term. And you are able to cultivate that characteristic in your people as you go.

      Finally, Go with Your Gut, because leadership, encompassed within the day to day business you are involved in, gives you sensitivities which you can use.

      By being clear in where you are going, you develop a sixth sense; a gut judgement about decisions which are aligned with goals. An invaluable tool which becomes second nature

      Above all a manager recognising that there is another level to the day job, finds it hugely rewarding and developmental in itself. Building enthusiasm, commitment and focus into what can become mundane and boring.

      A rejuvenated manager, using just a few leadership skills from time to time is a valuable asset.

      Which won't do your career goals any harm at all either!

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