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  • Answer Upon - Conflict at Work, Don't Take It Personally

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    ot a problem. I need your help." Be sure your tone of voice conveys solution not attack.

    2. Describe what has been happening. Use "we" rather than "you" or "I

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    Conflict at work is inevitable. And, it can even be helpful, supporting a healthy organization.

    But, step over the edge and you'll quickly find yourself getting caught up in who's right rather than what's right. Having the argument without end, replaying the same issue over and over, without resolving your differences. Or, angry blow ups or sullen silences. You can get stuck on "She's doing that just to make me angry," or "He needs an attitude adjustment."

    Step back, stop avoiding, solve the problem, and prevent future conflicts. Try these solution steps.

    1. Wait until the uproar has settled down then approach the other person with "We've got a problem. I need your help." Be sure your tone of voice conveys solution not attack.

    2. Describe what has been happening. Use "we" rather than "you" or "I.

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    g caught up in who's right rather than what's right. Having the argument without end, replaying the same issue over and over, without resolving your differences. Or, angry blow ups or sullen silences. You can get stuck on "She's doing that just to make me angry," or "He needs an attitude adjustment."

    Step back, stop avoiding, solve the problem, and prevent future conflicts. Try these solution steps.

    1. Wait until the uproar has settled down then approach the other person with "We've got a problem. I need your help." Be sure your tone of voice conveys solution not attack.

    2. Describe what has been happening. Use "we" rather than "you" or "I

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    Step back, stop avoiding, solve the problem, and prevent future conflicts. Try these solution steps.

    1. Wait until the uproar has settled down then approach the other person with "We've got a problem. I need your help." Be sure your tone of voice conveys solution not attack.

    2. Describe what has been happening. Use "we" rather than "you" or "I

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    the problem, and prevent future conflicts. Try these solution steps.

    1. Wait until the uproar has settled down then approach the other person with "We've got a problem. I need your help." Be sure your tone of voice conveys solution not attack.

    2. Describe what has been happening. Use "we" rather than "you" or "I

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    ot a problem. I need your help." Be sure your tone of voice conveys solution not attack.

    2. Describe what has been happening. Use "we" rather than "you" or "I." Emphasize how this conflict belongs to both of you, and you both need to work together to get to a resolution.

    3. Then seek resolution. "This isn't working. We need to figure out how to do something different so this doesn't happen again." Ask "What can we do instead?"

    4. Then quit talking and listen. This is the crucial moment. If there's been an atmosphere of blame and shame the other person might offer up excuses or good reasons for the conflict. Redirect the focus of the conversation with a reminder of "How can we make sure this doesn't happen again?" Or, if the other person makes a suggestion that you're the one who needs to change, listen very caref

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