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Answer Upon - Accountability Equals Meeting Success
Last Thursday I turned the subject of the article “The Medium vs. the Message” into a 20-minute speech, which I delivered to one of my Toastmasters clubs. At the beginning of the speech, I had everyone in the audience create a fake business card with their name and their current career listed on it. Then at the end of the speech, I had them do it again, and of course the results were different because people were thinking differently about their careers.It’s easy to fall into the trap of seeing our jobs as a container within which we work. Maybe you think to yourself, “I’m an employee of company X.” But seeing your job as something contai
The meeting went pretty smoothly by all accounts; by all accounts, that is, except Leslie’s. She shared with the team that she was concerned that too many action items from previous meetings seemed to still be pending. She cited se
Who says service is serious? Customer service can be silly too. Take this fun quiz to test your customer service knowledge. You may be a service ace if you both pick the correct answer to each of these ten questions, and understand why these answers are correct. 1. A complaining customer is: A. Always right B. Almost right C. Often lying D. Always the customer 2. Customers who complain: A. Had unhappy childhoods B. Are genetically predisposed to be sourpusses C. Have trouble in their primary relationships D. Are doing you a service in identifying what isn’t working in y
Beyond pleasantries though she wanted to get to know each individual, what they saw as their goals and objectives, and how they thought she could help them. As she started having these meetings some common themes came out – not about the individuals so much as about the team overall.
She learned that the team liked each other and had a good level of trust. She learned that they were viewed as being a pretty good team (which was her observation from the outside too). Beyond these good things, she learned there was some frustration because people didn’t feel others always were accountable to the team. She didn’t get any specifics initially, but the picture got clearer quickly once she called her first team meeting.
Tom had always had staff meetings, and Leslie thought they were a good approach for any issues as well, so she continued the team “tradition.” She even asked George to facilitate the first meeting, allowing the group to use their standard meeting process. Leslie felt that would ease the transition and she would get a chance to learn more about how the group functioned if they operated within their comfort zone.
The only change Leslie suggested was to take a few minutes at the end of the meeting to share feedback on how the meeting went. Leslie felt this would give the team a chance to review their process and would be a good chance for her to implement some changes with their commitment.
The meeting went pretty smoothly by all accounts; by all accounts, that is, except Leslie’s. She shared with the team that she was concerned that too many action items from previous meetings seemed to still be pending. She cited sev
In many respects, e-learning has matured as a technology and industry. Today we will look at how web-based learning management systems can and are being used as part of the customer support function in a company or organization.What is a learning management system?Learning management systems (LMSs) are web-based software application platforms used to plan, implement, and assess learning processes related to online and offline training administration and performance management. LMSs provide an instructor a way in which to create and deliver content, monit
She learned that the team liked each other and had a good level of trust. She learned that they were viewed as being a pretty good team (which was her observation from the outside too). Beyond these good things, she learned there was some frustration because people didn’t feel others always were accountable to the team. She didn’t get any specifics initially, but the picture got clearer quickly once she called her first team meeting.
Tom had always had staff meetings, and Leslie thought they were a good approach for any issues as well, so she continued the team “tradition.” She even asked George to facilitate the first meeting, allowing the group to use their standard meeting process. Leslie felt that would ease the transition and she would get a chance to learn more about how the group functioned if they operated within their comfort zone.
The only change Leslie suggested was to take a few minutes at the end of the meeting to share feedback on how the meeting went. Leslie felt this would give the team a chance to review their process and would be a good chance for her to implement some changes with their commitment.
The meeting went pretty smoothly by all accounts; by all accounts, that is, except Leslie’s. She shared with the team that she was concerned that too many action items from previous meetings seemed to still be pending. She cited se
Golf tournaments have become a very popular way for charity to raise money. Probably the number one reason why most companies support a tournament is an affinity for the cause. But in addition to supporting a worthy cause, golf tournament sponsorship represents an opportunity for effective advertising. This article contains some anecdotal evidence to support this theory.At a golf tournament a while ago, I happened to be on the same foursome and share a cart with one of that tournament’s major sponsors. This fellow was a marketing manager for a car dealership. His rather enviable job description included playing in tournaments that the co
Tom had always had staff meetings, and Leslie thought they were a good approach for any issues as well, so she continued the team “tradition.” She even asked George to facilitate the first meeting, allowing the group to use their standard meeting process. Leslie felt that would ease the transition and she would get a chance to learn more about how the group functioned if they operated within their comfort zone.
The only change Leslie suggested was to take a few minutes at the end of the meeting to share feedback on how the meeting went. Leslie felt this would give the team a chance to review their process and would be a good chance for her to implement some changes with their commitment.
The meeting went pretty smoothly by all accounts; by all accounts, that is, except Leslie’s. She shared with the team that she was concerned that too many action items from previous meetings seemed to still be pending. She cited se
MLM is not an easy business. It will try you, test you, like any other business in start-up period. With this business, you probably will experience losses for a while before your gains exceed them. You must be prepared for this, knowing that it will take time to build your empire. If you can relate to this and stick to it, believe me, you are half way there already.Short term income will be much less than lets say, working a regular job. You could earn 2000 - 4000 dollars a month for a 40- 60 hour week. You will NOT be earning this in your first year of network marketing. This is why I say that people who want cash now must see through t
The only change Leslie suggested was to take a few minutes at the end of the meeting to share feedback on how the meeting went. Leslie felt this would give the team a chance to review their process and would be a good chance for her to implement some changes with their commitment.
The meeting went pretty smoothly by all accounts; by all accounts, that is, except Leslie’s. She shared with the team that she was concerned that too many action items from previous meetings seemed to still be pending. She cited se
With the technological and conceptual breakthrough that internet has offered, internet advertising has become a full time employment option not only for companies, but for persons like you and me alike. Because most companies choose to go online with their businesses, the immense market that online advertising offers is like a new gold rush.There are two primary ways to advertise on the Internet:1. Register your Web site with major search engines so Internet visitors can find you;2. Place an ad banner for your site on another Web site that has a lot of traffic (viewers).Ad banners allow viewers to link to your site wh
The meeting went pretty smoothly by all accounts; by all accounts, that is, except Leslie’s. She shared with the team that she was concerned that too many action items from previous meetings seemed to still be pending. She cited several times in the meeting where something came up that led to discussion as to who had been responsible, and it wasn’t clear. She also mentioned times when things were clearly assigned to someone but they hadn’t yet been completed.
After sharing these comments she looked around the room and saw by nods and body language that people agreed. She paused to see if anyone would speak up. Emma, one of the newer members of the team said, “It has been that way as long as I’ve been here, but we still are doing well, I mean, we get things to Customers on time.”
Howard agreed, but added wryly, “We meet our deliverables, but sometimes with a lot of sweat – plus some of the good ideas we had earlier in the process never seem to get done.” George, who had facilitated the meeting, summarized the other unspoken thought, “All meetings are like that – good ideas come up but they don’t all get implemented. We are just too busy for it to be any other way.”
If you were Leslie … What would you be thinking … and what you do?
The situation that this team faces happens everywhere. As a consultant I have sat in meetings where this occured. I have led workshops for meeting facilitators and had people lament this situation too.
This situation can be solved, with four simple steps.
The Four Steps to Greater Meeting Accountability
1. Capture the ideas. As a meeting progresses and action steps are identified, they must be captured. Write them down on a flipchart, whiteboard
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