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  • Answer Upon - Problem-Solving Success Tip: Define the Problem First

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    y and accurately.

    Write it down. Writing the problem down forces you to describe it carefully, completely and unambiguously. The statement is a valuable t

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    Define the Problem First. It seems obvious, but how many times have we gone to a problem-solving meeting and the discussion started with either whose fault was it or an assertion about the proper solution?

    Explain what the problem is—what went wrong, what are the symptoms, what is the impact on your business and your customer’s business. These are the things that someone knows at this point in the problem solving process. If the someone is not you, and you’re leading the problem-solving effort, you need to do some research to find out. No guesses or assumptions allowed: the problem description must give the facts clearly and accurately.

    Write it down. Writing the problem down forces you to describe it carefully, completely and unambiguously. The statement is a valuable to

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    ult was it or an assertion about the proper solution?

    Explain what the problem is—what went wrong, what are the symptoms, what is the impact on your business and your customer’s business. These are the things that someone knows at this point in the problem solving process. If the someone is not you, and you’re leading the problem-solving effort, you need to do some research to find out. No guesses or assumptions allowed: the problem description must give the facts clearly and accurately.

    Write it down. Writing the problem down forces you to describe it carefully, completely and unambiguously. The statement is a valuable t

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    ess and your customer’s business. These are the things that someone knows at this point in the problem solving process. If the someone is not you, and you’re leading the problem-solving effort, you need to do some research to find out. No guesses or assumptions allowed: the problem description must give the facts clearly and accurately.

    Write it down. Writing the problem down forces you to describe it carefully, completely and unambiguously. The statement is a valuable t

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    ding the problem-solving effort, you need to do some research to find out. No guesses or assumptions allowed: the problem description must give the facts clearly and accurately.

    Write it down. Writing the problem down forces you to describe it carefully, completely and unambiguously. The statement is a valuable t

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    y and accurately.

    Write it down. Writing the problem down forces you to describe it carefully, completely and unambiguously. The statement is a valuable tool to help focus your team on the real problem and avoid wasting time on extraneous issues. Everyone who reads it should understand what the problem is and why it’s important. No jumping ahead, either: you don’t know yet what caused the problem much less what you will do to fix it.

    The written statement can also be used as a “sales tool” to explain what problem you’re solving and why it’s important. Use it to make sure you have the support you’ll need from management, your customer and any other key players. This is especially important if the significance of the problem is not universally understood or accepted.

    The prob

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