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Answer Upon - A Winning Marketing Plan To Attract Customers and Beat The Competition - Part 2
Outcomes and Processes – What Makes for a Great Restaurant?When I was doing some work for Business Link in Kent, one of our evenings was spent at a hotel that reminded me so much of Ron Zemky’s work.Ron is the author of the “Tales of Knock Your Socks Off Service” books. Ron describes customer service as being made up of two dim ements:
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