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Answer Upon - Stay in Touch with Leads and Get More Closes
On question I have been asked over and over again from prospective franchisees of our companies has been one in which I am very adamant about it; do we require prior experience? No, like many franchise companies we actually frown upon it and think it is such a detriment that we usually disqualify the franchise candidate if they do have prior experience. And we always ask the prospective franchise buyer what sort of experience they have in our industry. When people find out we specifically do not want to sell franchises to those in our industry we are often ask; “Why Not,” as it would appear that a franchisee with prior experience has a leg up on the world and would have a better chance of instant success in our business models.Generally it is like Ray Kroc found, I would rather take someone with no experience than one with experience. What he was saying in "Grinding It Out," his autobiography, which I recommend was someone with restaurant experience comes with preconceived notions, and since he was re-inventing the res
“Variable Data” is data that is printed on a postcard that is variable – it changes from postcard to postcard and can be taken from any database. What if you could put that on the front of a full-color glossy postcard and not have to type a specific letter?
Like “John Murphy, it is time for your dental cleaning” or “John Murphy, how about that pair of sunglasses you wanted?” or of you’re doing mortgages, “John Murphy – what about refinancing that house for Johnny Jr.’s college tuition?”
On the back of the postcard, you could say:
“Dear John,
I understand that you were interested in “product” for the purpose of “purpose”. (It is in the database – fill it in.)
Call me if I can help you make a decision.
Sincerely, Your name, Your number and information”
You can find companies that do this. Research on the internet and look for companies that allow you to stay in touch with variable data postcards. Research well and make sure they are going to do a good job for you. Get referrals, check samples – will they give you a chance to try out the product and see their turn-around time?
A final tip is that different people need different amounts of communication. When postcard marketing experts tell you to hit your t
Are you thinking about starting an Internet Fundraising Organization? That’s a great idea. With some creativity, you have the opportunity to raise unlimited funds for your cause.Many nonprofit organizations use the internet as their primary fundraising vehicle. It has proved very lucrative for them also. Just by the very fact that more people are online dramatically increases your opportunities at fundraising.Consider these few advantages of doing your fundraising business in cyberspace.• Lightening quick resultsWith appeals via email the response is almost immediate. Sure, the most you’d have to wait is 2 days for a response. However, when compared with the postal appeal (which could take weeks/months) the email route is immediate.Email allows you to track and immediately adjust a sputtering campaign. You can also tweak a good campaign into a better one.Receiving funds online is vastly different from receiving a check in the mail. The process is like night and day. Online funds are not
Whether a small company or a large one with a sales force, the leads that are always best are the ones that are easy to close. But what about the prospects that were reached but never closed? They are in an abyss - The Unclosed Sales Lead Abyss, technically speaking.
What are you doing to follow up? Are you following up? Do you have a fixed idea in mind about some time frame that those leads then become dead?
What does it cost you to get that lead? Let’s look at a hypothetical analysis:
• Postcard marketing experts will tell you to send out 5000 postcards.
• It costs you $2000.00 to send out those postcards.
• Say you do that and you get 50 calls;
• That is $40.00 per lead.
The Return On Investment (ROI) of this example is as follows…
• You make $2000.00 off of every close.
• You close 20% out of those 50 calls (10 sales).
• You made $10, 000 less the 2G’s for the postcards = $8000.00.
That is decent Return On Investment (ROI), but what about the 40 leads that never closed? That is $1600.00 sitting out there on table, spent with no return.
Now ask yourself, how many of your leads don’t close per month? Take that theoretical situation and multiply $1600 by the other 11 months. That is a chunk of change that you are basically blowing.
Don’t get discouraged. Getting educated in marketing and determining your ROI is a major step in the right direction. Great ROI is what you should be going for, but don’t stop there. There is more to sniff out.
So, what are you doing to get all of those that initially reached for your product or service?
How many phone calls do you make before you decide that a lead is “unclosable” – zero, two, three? Did you leave a message on their voice mail and they didn’t call back so you dropped them?
Most likely a one-man-band or a two to three-person operation is working harder than a sales force in following up on their leads. How many in a sales force are simply cherry picking their leads, so to speak, and not closing or following up with the rest? How many of these dropped leads do you have built up? Can you see the waste?
You need to follow up. Even if you didn’t get the ROI you anticipated or needed, you still need to follow up. But how? More specifically, what kind of campaign should you do to get even more ROI? Good question. Here’s the answer.
First of all, realize that these prospects reached for you, your product or service and you CAN rehabilitate that initial interest. They are much easier to close and more valuable than someone who has never shown interest in your product or service before. Build on that.
You don’t now have to send out a mass mailing of postcards again to revitalize their interest – we’re only talking about 20 to 100 leads that need to be followed up with a catchy message each month.
Yes, they responded to a postcard (if that is what was sent) and will respond again if it is the right communication. The same postcard may work, but what you are trying to do is send repeat communication to those initial “reachers” and word it in such a way that they will want to reach again. Send a direct mail postcard or an email or both – follow up with repeat mailings to that small cluster of people that is a different, more personal communication than what got them to reach the first time.
What would that message be? When you get calls off of your initial mailing, get as much information as possible – cull the data.
Have you ever heard of “Database Marketing” or “CRM” (Customer Relationship Management)? This means getting data about each one of those customers/leads and putting them in a database.
What is it that you need to find out? All kinds of things, such as, but not limited to:
1. How they found out about you in first place?
2. What kind of product they are looking for?
3. Do they have a deadline for that need? (This tells you how hot they are as a lead.)
4. What is going to cause them to purchase or not purchase? Ask!!
5. What makes them want to do business with someone or not? Again – ask!
You can find out all of this information while talking to the person on the phone when that person first calls. The more interested you are in that lead the more they will like you and will want to do business with you. It is not how interesting you are or how low your price is, or how great your company is – it is how much you actually are interested in them. Your initial closing percentage will actually go up and likewise you will have simple information that can be put into a data base (or a simple Excel spreadsheet) about your leads and you’ll be able to find out what is the common denominator about those people. Then do a communication to those people based on those common factors.
By the way – this is what the big companies are doing, they already know about this. If you want to get big – do what the postcard marketing experts are saying and doing.
Take the information that you gathered and send out tiny little mailings. These particular mailings are for different segments of the people that have already reached for your product or service; the message is based on what they have told you.
Wouldn’t it be great if it was really easy to send out a full-color glossy postcard that was specific to that one customer, all from your own computer? Where are you going to get beautiful postcards that have variable data and can get your small mailing out? Usually you have to send out the same piece and order a large quantity – companies have minimums. The reason why they have minimums is because that is the way it is cost effective to sell to you. At this juncture, though, you want to get your mailing out more inexpensively and still get results.
“Variable Data” is data that is printed on a postcard that is variable – it changes from postcard to postcard and can be taken from any database. What if you could put that on the front of a full-color glossy postcard and not have to type a specific letter?
Like “John Murphy, it is time for your dental cleaning” or “John Murphy, how about that pair of sunglasses you wanted?” or of you’re doing mortgages, “John Murphy – what about refinancing that house for Johnny Jr.’s college tuition?”
On the back of the postcard, you could say:
“Dear John,
I understand that you were interested in “product” for the purpose of “purpose”. (It is in the database – fill it in.)
Call me if I can help you make a decision.
Sincerely, Your name, Your number and information”
You can find companies that do this. Research on the internet and look for companies that allow you to stay in touch with variable data postcards. Research well and make sure they are going to do a good job for you. Get referrals, check samples – will they give you a chance to try out the product and see their turn-around time?
A final tip is that different people need different amounts of communication. When postcard marketing experts tell you to hit your ta
Defining Customer ServiceCustomer service is understanding and exceeding the needs of the customer.A customer, or client, is someone who purchases a commodity or service.Service is the work performed by one for a fee that serves or benefits others.Loyalty is being faithful and unswerving in allegiance.Value is the usefulness, importance, or general worth of something.Have you ever entered a restaurant, a bank, a department store or any other business where people were wearing name tags and where banners on the wall proclaimed the customer to be #1 - and then you waited in line for fifteen or twenty minutes to be served? Then when it was finally your turn, the person behind the counter looked at you and said, “Yeah, what do you want?” If so, then you know what it’s like to be exposed to a promotional campaign that pays more attention to lip service than to customer service.There is nothing wrong with a promotional campaign - if the people wearing the buttons li
Don’t get discouraged. Getting educated in marketing and determining your ROI is a major step in the right direction. Great ROI is what you should be going for, but don’t stop there. There is more to sniff out.
So, what are you doing to get all of those that initially reached for your product or service?
How many phone calls do you make before you decide that a lead is “unclosable” – zero, two, three? Did you leave a message on their voice mail and they didn’t call back so you dropped them?
Most likely a one-man-band or a two to three-person operation is working harder than a sales force in following up on their leads. How many in a sales force are simply cherry picking their leads, so to speak, and not closing or following up with the rest? How many of these dropped leads do you have built up? Can you see the waste?
You need to follow up. Even if you didn’t get the ROI you anticipated or needed, you still need to follow up. But how? More specifically, what kind of campaign should you do to get even more ROI? Good question. Here’s the answer.
First of all, realize that these prospects reached for you, your product or service and you CAN rehabilitate that initial interest. They are much easier to close and more valuable than someone who has never shown interest in your product or service before. Build on that.
You don’t now have to send out a mass mailing of postcards again to revitalize their interest – we’re only talking about 20 to 100 leads that need to be followed up with a catchy message each month.
Yes, they responded to a postcard (if that is what was sent) and will respond again if it is the right communication. The same postcard may work, but what you are trying to do is send repeat communication to those initial “reachers” and word it in such a way that they will want to reach again. Send a direct mail postcard or an email or both – follow up with repeat mailings to that small cluster of people that is a different, more personal communication than what got them to reach the first time.
What would that message be? When you get calls off of your initial mailing, get as much information as possible – cull the data.
Have you ever heard of “Database Marketing” or “CRM” (Customer Relationship Management)? This means getting data about each one of those customers/leads and putting them in a database.
What is it that you need to find out? All kinds of things, such as, but not limited to:
1. How they found out about you in first place?
2. What kind of product they are looking for?
3. Do they have a deadline for that need? (This tells you how hot they are as a lead.)
4. What is going to cause them to purchase or not purchase? Ask!!
5. What makes them want to do business with someone or not? Again – ask!
You can find out all of this information while talking to the person on the phone when that person first calls. The more interested you are in that lead the more they will like you and will want to do business with you. It is not how interesting you are or how low your price is, or how great your company is – it is how much you actually are interested in them. Your initial closing percentage will actually go up and likewise you will have simple information that can be put into a data base (or a simple Excel spreadsheet) about your leads and you’ll be able to find out what is the common denominator about those people. Then do a communication to those people based on those common factors.
By the way – this is what the big companies are doing, they already know about this. If you want to get big – do what the postcard marketing experts are saying and doing.
Take the information that you gathered and send out tiny little mailings. These particular mailings are for different segments of the people that have already reached for your product or service; the message is based on what they have told you.
Wouldn’t it be great if it was really easy to send out a full-color glossy postcard that was specific to that one customer, all from your own computer? Where are you going to get beautiful postcards that have variable data and can get your small mailing out? Usually you have to send out the same piece and order a large quantity – companies have minimums. The reason why they have minimums is because that is the way it is cost effective to sell to you. At this juncture, though, you want to get your mailing out more inexpensively and still get results.
“Variable Data” is data that is printed on a postcard that is variable – it changes from postcard to postcard and can be taken from any database. What if you could put that on the front of a full-color glossy postcard and not have to type a specific letter?
Like “John Murphy, it is time for your dental cleaning” or “John Murphy, how about that pair of sunglasses you wanted?” or of you’re doing mortgages, “John Murphy – what about refinancing that house for Johnny Jr.’s college tuition?”
On the back of the postcard, you could say:
“Dear John,
I understand that you were interested in “product” for the purpose of “purpose”. (It is in the database – fill it in.)
Call me if I can help you make a decision.
Sincerely, Your name, Your number and information”
You can find companies that do this. Research on the internet and look for companies that allow you to stay in touch with variable data postcards. Research well and make sure they are going to do a good job for you. Get referrals, check samples – will they give you a chance to try out the product and see their turn-around time?
A final tip is that different people need different amounts of communication. When postcard marketing experts tell you to hit your t
If you have invented something, the chances are that you don’t have the resources to mass-produce the product yourself. You will need to send the plans and designs off to someone else to make in their factory. When you do this, how can you protect your idea against the people that might see it? The answer is patent registration. This tactic will give you the exclusive right to profit from your invention.A patent gives you the exclusive right to profit from an invention for a set number of years. If anyone else tries to sell something that is covered by your patent, you will have the legal right to make them either pay you a license fee or stop. Each patent has a number. You have probably seen this on any number of products. Patent pending means that a patent has been applied for but not yet granted. Your invention must qualify before you get a patent. Not all inventions can be covered by patents. Check that your invention meets the following criteria.Is it ne
Yes, they responded to a postcard (if that is what was sent) and will respond again if it is the right communication. The same postcard may work, but what you are trying to do is send repeat communication to those initial “reachers” and word it in such a way that they will want to reach again. Send a direct mail postcard or an email or both – follow up with repeat mailings to that small cluster of people that is a different, more personal communication than what got them to reach the first time.
What would that message be? When you get calls off of your initial mailing, get as much information as possible – cull the data.
Have you ever heard of “Database Marketing” or “CRM” (Customer Relationship Management)? This means getting data about each one of those customers/leads and putting them in a database.
What is it that you need to find out? All kinds of things, such as, but not limited to:
1. How they found out about you in first place?
2. What kind of product they are looking for?
3. Do they have a deadline for that need? (This tells you how hot they are as a lead.)
4. What is going to cause them to purchase or not purchase? Ask!!
5. What makes them want to do business with someone or not? Again – ask!
You can find out all of this information while talking to the person on the phone when that person first calls. The more interested you are in that lead the more they will like you and will want to do business with you. It is not how interesting you are or how low your price is, or how great your company is – it is how much you actually are interested in them. Your initial closing percentage will actually go up and likewise you will have simple information that can be put into a data base (or a simple Excel spreadsheet) about your leads and you’ll be able to find out what is the common denominator about those people. Then do a communication to those people based on those common factors.
By the way – this is what the big companies are doing, they already know about this. If you want to get big – do what the postcard marketing experts are saying and doing.
Take the information that you gathered and send out tiny little mailings. These particular mailings are for different segments of the people that have already reached for your product or service; the message is based on what they have told you.
Wouldn’t it be great if it was really easy to send out a full-color glossy postcard that was specific to that one customer, all from your own computer? Where are you going to get beautiful postcards that have variable data and can get your small mailing out? Usually you have to send out the same piece and order a large quantity – companies have minimums. The reason why they have minimums is because that is the way it is cost effective to sell to you. At this juncture, though, you want to get your mailing out more inexpensively and still get results.
“Variable Data” is data that is printed on a postcard that is variable – it changes from postcard to postcard and can be taken from any database. What if you could put that on the front of a full-color glossy postcard and not have to type a specific letter?
Like “John Murphy, it is time for your dental cleaning” or “John Murphy, how about that pair of sunglasses you wanted?” or of you’re doing mortgages, “John Murphy – what about refinancing that house for Johnny Jr.’s college tuition?”
On the back of the postcard, you could say:
“Dear John,
I understand that you were interested in “product” for the purpose of “purpose”. (It is in the database – fill it in.)
Call me if I can help you make a decision.
Sincerely, Your name, Your number and information”
You can find companies that do this. Research on the internet and look for companies that allow you to stay in touch with variable data postcards. Research well and make sure they are going to do a good job for you. Get referrals, check samples – will they give you a chance to try out the product and see their turn-around time?
A final tip is that different people need different amounts of communication. When postcard marketing experts tell you to hit your t
There are a couple of things every actor should know about auditioning. The Main tool besides their body of an actor is their voice.Get involved as much as you can in live performing to discover how your character ingredients come across to others. The deeper you go with a character the more believable the experience becomes for both the audience and yourself. Since ancient times men and women have practiced the art of acting- playing the role of a character in a story, for the entertainment of an audience.Acting schools are the perfect forum to enhance and embrace people who have what it takes to become an actor/actress. Many acting schools have differing programs that allows the student both choice and flexibility when choosing the class to suit their requirements. Acting Schools can be found in many fine arts departments in colleges and universities across the country. Four-year degrees through intensive professional study in Acting Schools are common, however, some specialized acting schools provide programs t
By the way – this is what the big companies are doing, they already know about this. If you want to get big – do what the postcard marketing experts are saying and doing.
Take the information that you gathered and send out tiny little mailings. These particular mailings are for different segments of the people that have already reached for your product or service; the message is based on what they have told you.
Wouldn’t it be great if it was really easy to send out a full-color glossy postcard that was specific to that one customer, all from your own computer? Where are you going to get beautiful postcards that have variable data and can get your small mailing out? Usually you have to send out the same piece and order a large quantity – companies have minimums. The reason why they have minimums is because that is the way it is cost effective to sell to you. At this juncture, though, you want to get your mailing out more inexpensively and still get results.
“Variable Data” is data that is printed on a postcard that is variable – it changes from postcard to postcard and can be taken from any database. What if you could put that on the front of a full-color glossy postcard and not have to type a specific letter?
Like “John Murphy, it is time for your dental cleaning” or “John Murphy, how about that pair of sunglasses you wanted?” or of you’re doing mortgages, “John Murphy – what about refinancing that house for Johnny Jr.’s college tuition?”
On the back of the postcard, you could say:
“Dear John,
I understand that you were interested in “product” for the purpose of “purpose”. (It is in the database – fill it in.)
Call me if I can help you make a decision.
Sincerely, Your name, Your number and information”
You can find companies that do this. Research on the internet and look for companies that allow you to stay in touch with variable data postcards. Research well and make sure they are going to do a good job for you. Get referrals, check samples – will they give you a chance to try out the product and see their turn-around time?
A final tip is that different people need different amounts of communication. When postcard marketing experts tell you to hit your t
A career as a rock star or television star is unattainable for most hopeful teens who dream of being in the spotlight. While many dream of being the next *NSYNC or Backstreet Boys sensation, this may be a little far-fetched. However, teens don’t have to give up their dream, at least not completely. Few star-struck teens actually realize how many careers are available in the entertainment production industry.Large numbers of people are needed to put on concerts, make film movies or animate cartoons. These are the people who work behind the scenes to make great entertainment. Careers in this industry are as varied as the people that work in them. There are a few careers available that many may overlook, such as: free lance illustrator, dance choreographer, set designers, writers, or 2d animation specialists. Below are just a few of the many fields available in the entertainment production industry and a short summary of what they do.IllustrationAn illustration artist can mean many different things. In t
“Variable Data” is data that is printed on a postcard that is variable – it changes from postcard to postcard and can be taken from any database. What if you could put that on the front of a full-color glossy postcard and not have to type a specific letter?
Like “John Murphy, it is time for your dental cleaning” or “John Murphy, how about that pair of sunglasses you wanted?” or of you’re doing mortgages, “John Murphy – what about refinancing that house for Johnny Jr.’s college tuition?”
On the back of the postcard, you could say:
“Dear John,
I understand that you were interested in “product” for the purpose of “purpose”. (It is in the database – fill it in.)
Call me if I can help you make a decision.
Sincerely, Your name, Your number and information”
You can find companies that do this. Research on the internet and look for companies that allow you to stay in touch with variable data postcards. Research well and make sure they are going to do a good job for you. Get referrals, check samples – will they give you a chance to try out the product and see their turn-around time?
A final tip is that different people need different amounts of communication. When postcard marketing experts tell you to hit your target list of 5000 postcards over and over again, the reason why some call after just the first time and some others call after the second time and others call after the 5th time, etc., is because people move at different speeds in life and in business.
Now, with those that have called in you have closes that are slam dunks, but others operate differently when it comes to closing. So don’t just waste those leads. Consistently put out your communication in the same way you did with your initial mailings, but with a more personalized message.
That is Database Marketing. That is how you get people to buy from you after they have reached by following up with them enough.
Put in your calendar to make three different follow up phone calls; if you get voice mail then leave a message that really communicates to them. Send a variable data postcard, send an email, but stay in touch. You will be glad you did – in fact you’ll be smiling all the way to the bank.
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