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How to Manage Customer Expectations
Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other – all of which interrupts your day! But customer expectations are what drives your business and keeps them coming back.Do you know what your customers are expecting of you? If not, how can you find out? What will understanding their expectations do for your business? In this article we are going to look at expectations and how it’s important for you and your business to know what they are.What Do They Expect? Not many businesses endeavour to find out what their customers want! Owners assume they know. Big mistake! If you want to grow your business, find out what your customers expect of you. How can you do this? Ask them! Why not have an ‘Expectations Week’. Tell your staff that this week’s goal is to ask customers what they expect of the business. Set a target of approaching a certain number of customers a day and just a

been using YetAnotherSocialNetworkingService to keep track of my professional contacts. Since you and I know each other so well, we should connect and share each other's networks.

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Stock Photography, Royalty Free or Exclusive
Acquiring stock photography images can be costly; however, the cost is often worth it. Nevertheless, when do you pay for exclusive rights to an image, and when is it just not worth it? Images can be purchased with different license types, either royalty free, rights managed or protected or exclusive rights.All stock photography services offer different types of licenses and these licenses are all different from each other-you can even negotiate some licenses. Before purchasing a royalty free image, read through the licensing policy to make sure that their license applies to how you intend to use the image. For 'exclusive rights' or 'rights managed' images, you may have to relate to them the exact intended use before they quote a price.Royalty Free (RF) Royalty free images are usually the least expensive choice ranging from as low as $1 to $450/ea. Many stock providers offer a subscription program for RF images that support multiple downloads for $20 to $600 per month. Althou

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How to Manage Attrition Levels
One of the biggest costs for most employers in today’s market place is recruitment of quality staff. In order to reduce this cost every organisation should have in place ‘staff retention action plans’. To achieve this detailed trend analysis will be required specifically looking at:• The time line – at what point in a career do people want to move on• What is the leavers profile – age range – position – lifestyle - ambitions• Exit interviews – detailed questioning of the employees reasons for leaving (not by a line manager)• Is there a particular time of year when attrition levels are high• What is the skills base of the leaver and how did this match their role• identify a profile of employees who stay for more than two yearsFrom this analysis organisations can:• Introduce career planning and coaching before a valued employee thinks of moving on• Review values and culture of organisation to improve environment• Crank up recruitment

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How to Deal with Unnecessary and Unproductive Resistance
Understanding that people could possible resist your planned change would help to prevent the same resistance later on when the measures are implemented.Resistance is seldom a rational issue. It is most often about a feeling people have about management issues and ‘not being involved’ is under the top 10 causes.Take this imaginative case; you are an employee, writing for a small company and out of the blue you hear about a new measure to improve the quality of the copywriting. Let’s say that this measure is to do about increasing the size (word count) of articles and by doing that the quality should improve. A fresh idea presented by management.You have not been consulted for something that is affecting your job and that is sufficient for reasons to resist ... In the end the issue gets solved, because you also think that quality is what writing is all about, but you would have liked contributed your ideas (because there are other ways to deal with this problem) before accepting a

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