omer was stored in a computer system. The agents were often not able to tell the customer they did not actually directly work for the original manufacturer. In some cases, the agents are not allowed to even give out their real name. Note that "outsourcing," "offshore outsourcing" and "offshoring" are used interchangeably in public discourse despite important tWith the development of the Internet, many new work categories such as call centres, computer programming, reading medical data such as X-rays and MRI's, medical transcription, income tax preparation, and title searching are being offshored.

Relocation of businesses processes to other countries, especially a country overseas can be defined as offshoring. This includes any business process such as production, manufacturing, or services. With the growth of services, offshoring is linked to the availability of large amounts of reliable and affordable communication infrastructure following the telecom and Internet expansion of the late 1990s. Coupled with the digitization of many services, it was possible to shift the actual production location of services to low cost countries in a transparent manner to end-users.The word "outsourcing" became well known largely because of a growth in the number of high-tech companies in the early 1990's that were not big enough to maintain large customer service departments of their own.

Some companies began to hire technical writers to simplify the usage instructions of their products, index the key points of information and contracted with temporary employment agencies to find, train and hire generally low-skilled workers to answer their telephone technical support and customer service calls. The agents generally worked in call centers, where the information needed to assist the customer was stored in a computer system. The agents were often not able to tell the customer they did not actually directly work for the original manufacturer. In some cases, the agents are not allowed to even give out their real name. Note that "outsourcing," "offshore outsourcing" and "offshoring" are used interchangeably in public discourse despite important te

This includes any business process such as production, manufacturing, or services. With the growth of services, offshoring is linked to the availability of large amounts of reliable and affordable communication infrastructure following the telecom and Internet expansion of the late 1990s. Coupled with the digitization of many services, it was possible to shift the actual production location of services to low cost countries in a transparent manner to end-users.The word "outsourcing" became well known largely because of a growth in the number of high-tech companies in the early 1990's that were not big enough to maintain large customer service departments of their own.

Some companies began to hire technical writers to simplify the usage instructions of their products, index the key points of information and contracted with temporary employment agencies to find, train and hire generally low-skilled workers to answer their telephone technical support and customer service calls. The agents generally worked in call centers, where the information needed to assist the customer was stored in a computer system. The agents were often not able to tell the customer they did not actually directly work for the original manufacturer. In some cases, the agents are not allowed to even give out their real name. Note that "outsourcing," "offshore outsourcing" and "offshoring" are used interchangeably in public discourse despite important t

the actual production location of services to low cost countries in a transparent manner to end-users.The word "outsourcing" became well known largely because of a growth in the number of high-tech companies in the early 1990's that were not big enough to maintain large customer service departments of their own.

Some companies began to hire technical writers to simplify the usage instructions of their products, index the key points of information and contracted with temporary employment agencies to find, train and hire generally low-skilled workers to answer their telephone technical support and customer service calls. The agents generally worked in call centers, where the information needed to assist the customer was stored in a computer system. The agents were often not able to tell the customer they did not actually directly work for the original manufacturer. In some cases, the agents are not allowed to even give out their real name. Note that "outsourcing," "offshore outsourcing" and "offshoring" are used interchangeably in public discourse despite important t

ters to simplify the usage instructions of their products, index the key points of information and contracted with temporary employment agencies to find, train and hire generally low-skilled workers to answer their telephone technical support and customer service calls. The agents generally worked in call centers, where the information needed to assist the customer was stored in a computer system. The agents were often not able to tell the customer they did not actually directly work for the original manufacturer. In some cases, the agents are not allowed to even give out their real name. Note that "outsourcing," "offshore outsourcing" and "offshoring" are used interchangeably in public discourse despite important tomer was stored in a computer system. The agents were often not able to tell the customer they did not actually directly work for the original manufacturer. In some cases, the agents are not allowed to even give out their real name. Note that "outsourcing," "offshore outsourcing" and "offshoring" are used interchangeably in public discourse despite important technical differences. Transfer of an organizational function to another country, regardless of whether the work stays in the corporation or not is offshoring.