serious impacts on your organization. Rank them as to those impacts and let’s work on the one at the top of the list.

Now, you and your colleagues must interact with members of that outside audience and pose a lot of questions in order to gather the information you need.

List

When you pay good money for public relations services, you have a right to expect its primary focus to be on your most important outside audiences, those people whose behaviors have the greatest impact on your operation.

Often, however, that primary focus is limited to a communi- cations tactics debate about the relative merits of brochures versus press releases versus newsletters instead of planning how to achieve those key audience behaviors that directly support your business objectives and make the difference between success and failure.

Nothing wrong with communications tactics. They fit in just fine later in the effort, as you will see. Only point here? Use them for what they are, tactics, not a substitute for your primary public relations effort.

To insure that you’re not wasting that PR budget, you really need to stay in touch with your most important external audiences. Then carefully monitor their perceptions about your organization, their feelings and beliefs about hot topics at issue, both of which lead to predictable, follow-on behaviors.

First, you need to list those external audiences that have the most serious impacts on your organization. Rank them as to those impacts and let’s work on the one at the top of the list.

Now, you and your colleagues must interact with members of that outside audience and pose a lot of questions in order to gather the information you need.

Liste

tions tactics debate about the relative merits of brochures versus press releases versus newsletters instead of planning how to achieve those key audience behaviors that directly support your business objectives and make the difference between success and failure.

Nothing wrong with communications tactics. They fit in just fine later in the effort, as you will see. Only point here? Use them for what they are, tactics, not a substitute for your primary public relations effort.

To insure that you’re not wasting that PR budget, you really need to stay in touch with your most important external audiences. Then carefully monitor their perceptions about your organization, their feelings and beliefs about hot topics at issue, both of which lead to predictable, follow-on behaviors.

First, you need to list those external audiences that have the most serious impacts on your organization. Rank them as to those impacts and let’s work on the one at the top of the list.

Now, you and your colleagues must interact with members of that outside audience and pose a lot of questions in order to gather the information you need.

List

communications tactics. They fit in just fine later in the effort, as you will see. Only point here? Use them for what they are, tactics, not a substitute for your primary public relations effort.

To insure that you’re not wasting that PR budget, you really need to stay in touch with your most important external audiences. Then carefully monitor their perceptions about your organization, their feelings and beliefs about hot topics at issue, both of which lead to predictable, follow-on behaviors.

First, you need to list those external audiences that have the most serious impacts on your organization. Rank them as to those impacts and let’s work on the one at the top of the list.

Now, you and your colleagues must interact with members of that outside audience and pose a lot of questions in order to gather the information you need.

List

your most important external audiences. Then carefully monitor their perceptions about your organization, their feelings and beliefs about hot topics at issue, both of which lead to predictable, follow-on behaviors.

First, you need to list those external audiences that have the most serious impacts on your organization. Rank them as to those impacts and let’s work on the one at the top of the list.

Now, you and your colleagues must interact with members of that outside audience and pose a lot of questions in order to gather the information you need.

List

serious impacts on your organization. Rank them as to those impacts and let’s work on the one at the top of the list.

Now, you and your colleagues must interact with members of that outside audience and pose a lot of questions in order to gather the information you need.

Listen carefully to what they say about your organization, its products or services, and its management. Ask questions like “What do you think of us? and Are you pleased with what you know about us? Have you heard anything that you want explained?” It’s important to watch for negativity in attitudes and responses while staying alert to misconceptions, inaccuracies, dangerous rumors and unfounded beliefs and opinions.

The good news is the body of knowledge you will gather. Here are the facts you need to establish your public relations goal. That is, the actual perception change followed by the behavior change you want. Specifically, you may decide to spend your resources on clearing up a serious misconception, turning around that unfounded belief or killing that dangerous rumor once and for all.

What to DO with that completed goal comes next. Luckily, there are just three strategies to choose from when you deal with perception and opinion. You can create perception/opinion when there isn’t any, you can change existing opinion, or you can reinforce it. It will be obvious which one to choose once you’ve set your public relations goal.