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Answer Upon - The 5 'P's of Motivating an Audience
Growing Your Business One Customer At A Time s sharing with the audience how what you think affects how you feel. I started off the presentation by getting the audience to stand up and act as if they were wearing a super-hero cape. To imagine they had on the classic crime fighter’s long flowing red or black cloak. You could see the transformation on the faces and chests (as they puffed out) of those willing to really engage in the exercise. Get them involved in your mesThe People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leaves out the most important component: each individual customer.Keeping those individual customers in mind, here are some easy, down-home steps-to-remember when you want to keep ’em coming back!1. Remember there is no way that the quality of customer service can exceed the quality of the people who provide it. Think you can get by paying the lowest wage, giving the fewest of benefits, doing the least training for 7 Secrets for Moving Customers Out of a Hardball Mentality Let’s cut right to the chase of this article. There are five ‘P’s in motivating your audience. Whether your audience is a room of fifty to five hundred, an employee or a prospective client, you need to take them through these five ‘P’s to motivate them.Here are 7 proven tips for moving customers out of a hardball mentality into a constructive dialogue. 1. Confidently acknowledge and address anger. A big mistake among customer service professionals is to ignore a customer’s expression of anger or tip-toe around it. There is something known as the communication chain. When people communicate, they expect the person they are communicating with to respond or react…this response is a link in the communication chain. A failure to respond to communication leaves the communication chain unlinked…broken.For example, If I walk into my office and say... “Hello Sherry, how are you?” ....and she says absolutely nothing, she’s broken the communication chain • PAY ATTENTION – First on the list is to ensure they are paying attention to you. Before you can motivate anyone they have to listen to you. In today’s world of voice-mail, email, snail mail, telephone, cell phone and headphones, it is getting harder and harder for one to listen and be listened to. The reasons people do not really listen are numerous and include things like being preoccupied with work or family issues. Or perhaps they have a physical limitation such as hearing problems, which could be compounded by external noise. Then there are internal reasons, such as the listener does not see the obvious benefits of what you are sharing, or worse they though they heard you say something you didn’t. To help your audience listen: WIP – The Mirror of Waste il, email, snail mail, telephone, cell phone and headphones, it is getting harder and harder for one to listen and be listened to. The reasons people do not really listen are numerous and include things like being preoccupied with work or family issues. Or perhaps they have a physical limitation such as hearing problems, which could be compounded by external noise. Then there are internal reasons, such as the listener does not see the obvious benefits of what you are sharing, or worse they though they heard you say something you didn’t.Work in progress is treated as the mirror of waste in any system. Lean manufacturing always talks about having a work in progress free manufacturing facility. This is because a WIP free manufacturing facility has no imperfections in the process of manufacturing.Every imperfection in the system creates a requirement for work in progress. For an example if there is a machine breakdown in the production facility, if the processes before this machine will continue to manufacture there is an overproduction. This will accumulate semi finished goods near the broken machine. This is the WIP buildup due to the imperfection in the system.If the manufacturing process is not properly synchronized, then there is a pro To help your audience listen: Measuring the Return on Your Direct Mail Investment see the obvious benefits of what you are sharing, or worse they though they heard you say something you didn’t.In direct mail lore, there's a rule stating that you can measure the success of your efforts by a minimum response rate of 1-2%. In other words, if you send out 10,000 pieces, you'll have a successful mailing if at least 100 recipients respond to your offer. (One percent of 10,000 is 100.)That's one view of direct mailing success. Permit me to offer a different perspective: one from the small business world. Specifically, I'm referring to those small business people who work by and for themselves. Call them "One-Man Bands," "Working Soloists," "Free Agents," or whatever you'd like.To help you remember these two perspectives, let's give them a couple of catchy names: To help your audience listen: Secrets to Cutting Your Document Shipping Cost in Half nd only uses there) can quickly loose a majority of your audience – or again they could assume the meaning of the unknown word and walk away with a completely different message from what you were trying to communicate.FedEx, UPS and DHL offer guaranteed overnight delivery of documents to locations in the USA for rates of $20.00 - $30.00. There is a guaranteed overnight service offered by these same companies that can cut your overnight delivery of documents/express paks in half. Most businesses are not aware that this service is available and those that do use it almost exclusively for their express documents.The name of this service is prepaid guaranteed overnight delivery service. Each carrier markets this service under their own brand, but the service is basically the same. Prepaid document envelops, legal envelops, and express pak packaging is available. Customers purchase the packaging in advance at a greatly reduce • Start off your speech/conversation/presentation by getting them to think right away. This works even better if what you get them engaged in links directly to your message. In a recent seminar I gave I was sharing with the audience how what you think affects how you feel. I started off the presentation by getting the audience to stand up and act as if they were wearing a super-hero cape. To imagine they had on the classic crime fighter’s long flowing red or black cloak. You could see the transformation on the faces and chests (as they puffed out) of those willing to really engage in the exercise. Get them involved in your mes Coordinate Your Promotional Items For Lasting Impact s sharing with the audience how what you think affects how you feel. I started off the presentation by getting the audience to stand up and act as if they were wearing a super-hero cape. To imagine they had on the classic crime fighter’s long flowing red or black cloak. You could see the transformation on the faces and chests (as they puffed out) of those willing to really engage in the exercise. Get them involved in your message quickly!One of the most effective ways to employ promotional items is as part of a coordinated marketing campaign. Choosing a set of coordinating promotional gifts for prospective customers, employees or loyal, continuing clients is a great way to build business relationships that keep growing. Here are five steps to building a coordinated promotional giving campaign that will pay off in increased sales and good will.Plan your campaign in advance. Start by deciding the purpose of your marketing campaign. Some specific purposes that lend themselves to promotional items include- introducing a new product or business - building a continuing relationship with a new customer - increasing good will with loy • PERCIEVE – Ok they are listening, but what if they cannot grasp or perceive your message? Well then they will be stuck on the first P – pay attention. If they get stuck on that first P for too long you will loose them. To help your audience understand your information, be sure to organize it in an easy to understand format. Keep your main points limited to three or four, most will not remember more than four anyway. Another good way to improve your audience’s perception of your material is to theme it. Check out the article “Theme It!” for more information on this. To get a copy send a email to mailto:speakingarticle_20@sendfree.com • PERSUADE – They are listening and even understanding. Next you need persuade them. They need to accept what your sharing as fact and believe it as such. The key ingredients to your believability are your credibility, your passion and your logic. When you mix these ingredients into your presentation your audience will be more likely to believe you and to be persuaded to your call to action – more on that in a moment. On credibility – always stand on firm solid factual ground – if your facts are questionable share that. Then share your position on why you’re including the facts. This level of disclosure will keep you out of trouble and give the audience a level of comfort with you and your material. As for passion – well this comes back to being enthusiastic but it also speaks more towards reaching in and making them feel your words with appropriate stories and analogies. Check out the article “Make Them Feel Your Words!” for more information on this. To get a copy send a email to mailto:speakingarticle_4@sendfree.com • PRES
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