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Answer Upon - Training Your Staff: 13 Things EVERY Employee Should Learn
At one time or another, we’ve all fantasized about creating our own business and being so successful that we can tell the boss or manager to “take a hike” and loose the compass! It’s exciting to consider the possibilities. But then the fears creep in. We’ve all heard stories about people who have joined a home based opportunity full of hope and faith, only to unwind shortly thereafter and fail miserably…and lose some good hard earned cash in the meantime. And some of us have lived those stories! Ouch! I have been on both sides of this continuum, succeeding more often than not, but with enough range of experience for both myself and others I’ve worked with to offer some perspective.Let’s take a look at some of the underlying causes that are not always discussed. You might be surprised to hear that the lack of money is not the main reason for failure…hummmh.There are several reasons why peop
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones get the sales? Train your people to stay on course and follow-up with prospects and customers. They may be closer to the sale than they think. Staying pleasantly persistent is the only way to maintain a good and constant relationship with the customer, who
The purpose of a 1- or 2-hour seminar is to attract potential customers for your product or service. The topic must be provocative enough to attract attendees, without sounding too much like a sales pitch with breakfast thrown in. Topics can be about the latest advances and/or technology in your industry; the impact of the latest political, legislative, or economic changes; increasing profits, reducing costs, avoiding unnecessary expenses, and so on.In an educational/public seminar, the goals of the seminar are to present yourself as an expert in your field-someone who understands and is knowledgeable about the problems and challenges attendees face-and someone who has solutions to those problems and challenges. You may want to bring in other experts, such as your strategic alliance partners, to present with you.When you hold customer appreciation seminars, the client typically arranges for the fa
So if you want to boost sales, you need to make sure you have the right people selling for you! Your sales staff needs to be well trained to successfully represent your product and your company.
Training your team DOESN’T mean restricting them to a rigid sales process or trying to assimilate them into the company! There’s no need to memorize silly systems and philosophies that you think will generate sales. Dry systems like that only produce unhappy, unmotivated employees and a high turnover rate (which leads to unsatisfied customers and fewer sales)
Your employees’ motivations and methods are as unique as your customer’s reasons for buying. When used in harmony with your company’s core values, their uniqueness can create a sales approach that will keep everyone happy!
Forcing your staff to use a clear-cut system to lure in customers only stifles all the natural talent that your employees could bring to the table: natural talent that could improve your company and boost sales!
A Fresh Approach
Instead of trying to duplicate your top salesperson, teach your staff the elements of a successful sale and encourage them to be unique in the way that they use them. Extraordinary sales results come from having a staff that is united through the company’s core values, yet still has diversity and the freedom to use their individual talents.
If you want your staff to be motivated and successful, don’t waste your time trying to change them. Instead, teach them these 13 things and encourage them to mix their individual flair into these teachings to come up with the best approach for them.
EVERY salesperson should learn:
1. Exactly what they are selling
This one seems obvious since most companies do a fine job when it comes to training product knowledge. However, if you want your company and your staff to stand out, you need to take it one step further. What exactly makes your product unique in the marketplace? What, specifically, makes it valuable in the eyes of your customer? The unique features of your product are what make it stand out among others, creating the demand that will help you get sales!
2. The importance of EVERY customer
The size of the customer account does NOT determine the importance of that customer. EVERY customer is important. Don’t let your staff underestimate a customer and the potential that customer has to help your business succeed (or fail). Big customers talk to small customers. What do you want your small customers to tell them?
3. How to prepare for a sale
The first step in making a sale is preparing for the sale. Taking the time to research the customer and their needs will help initiate conversation that is important to the customer. If a salesperson can’t speak intelligently with a customer, that person won’t want to waste time listening to them.
4. What comes first: value
It’s one of the greatest lessons a salesperson can learn: always provide value first. This gives your customer a reason for listening to what you have to say next. It makes your customer want to listen and want to know more, changing the setting from a “selling environment” to a “buying environment”.
5. How to ask a good question
Every salesperson should know how to facilitate conversation with their customers. Asking questions is a great way to guide the conversation in the direction you would like it to go, while still focusing on the customer and their needs. A great question engages the customer and helps you personalize your approach to fit their individual needs.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones get the sales? Train your people to stay on course and follow-up with prospects and customers. They may be closer to the sale than they think. Staying pleasantly persistent is the only way to maintain a good and constant relationship with the customer, who
As a young man getting started with my own business, I found that being tall, dark, and handsome simply made me blend in with all of my devilishly, good-looking compatriots. It didn’t take a rocket scientist to know that if I was going to make it in Toledo, I needed my own memory hook; a distinct thing that made me noticeable and memorable.One night, at an after-hours business event, I decided to look around the room to kick up some fresh ideas.“What about a hat?” I thought to myself. “No. I enjoy having a full head of hair. I don’t want to cover that up.”“What about wearing tennis shoes with my suit?” Suddenly, I pictured Tom Hanks in Forrest Gump. “No. That’s not quite the image I’m trying to build.”Then, I noticed a younger man at the cocktail party who looked like he just rolled out of bed. You see, the trend nowadays is to look like you don’t care about your looks. Tousle
If you want your staff to be motivated and successful, don’t waste your time trying to change them. Instead, teach them these 13 things and encourage them to mix their individual flair into these teachings to come up with the best approach for them.
EVERY salesperson should learn:
1. Exactly what they are selling
This one seems obvious since most companies do a fine job when it comes to training product knowledge. However, if you want your company and your staff to stand out, you need to take it one step further. What exactly makes your product unique in the marketplace? What, specifically, makes it valuable in the eyes of your customer? The unique features of your product are what make it stand out among others, creating the demand that will help you get sales!
2. The importance of EVERY customer
The size of the customer account does NOT determine the importance of that customer. EVERY customer is important. Don’t let your staff underestimate a customer and the potential that customer has to help your business succeed (or fail). Big customers talk to small customers. What do you want your small customers to tell them?
3. How to prepare for a sale
The first step in making a sale is preparing for the sale. Taking the time to research the customer and their needs will help initiate conversation that is important to the customer. If a salesperson can’t speak intelligently with a customer, that person won’t want to waste time listening to them.
4. What comes first: value
It’s one of the greatest lessons a salesperson can learn: always provide value first. This gives your customer a reason for listening to what you have to say next. It makes your customer want to listen and want to know more, changing the setting from a “selling environment” to a “buying environment”.
5. How to ask a good question
Every salesperson should know how to facilitate conversation with their customers. Asking questions is a great way to guide the conversation in the direction you would like it to go, while still focusing on the customer and their needs. A great question engages the customer and helps you personalize your approach to fit their individual needs.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones get the sales? Train your people to stay on course and follow-up with prospects and customers. They may be closer to the sale than they think. Staying pleasantly persistent is the only way to maintain a good and constant relationship with the customer, who
Imagine that you open a meeting by saying, "We need to talk about the budget."And someone responds with, "I named my dog Budget because everyone tells me he's too big."After the laughter subsides, you wonder why anyone would make such a silly remark in your meeting.And this leads to a larger question: Why would anyone misbehave in a meeting? Taken to the extreme, misbehavior can ruin a meeting. That wastes everyone's time and squanders the opportunity to produce useful results.Here are some possibilities.1) They're uninformedMany people do not know how to plan, conduct, or participate in a meeting. They think that gathering people in a conference room represents holding a meeting. They believe that planning is unnecessary because they expect everyone to arrive with a common agenda. They think that hosting a discussion actually leads to useful results. Th
The size of the customer account does NOT determine the importance of that customer. EVERY customer is important. Don’t let your staff underestimate a customer and the potential that customer has to help your business succeed (or fail). Big customers talk to small customers. What do you want your small customers to tell them?
3. How to prepare for a sale
The first step in making a sale is preparing for the sale. Taking the time to research the customer and their needs will help initiate conversation that is important to the customer. If a salesperson can’t speak intelligently with a customer, that person won’t want to waste time listening to them.
4. What comes first: value
It’s one of the greatest lessons a salesperson can learn: always provide value first. This gives your customer a reason for listening to what you have to say next. It makes your customer want to listen and want to know more, changing the setting from a “selling environment” to a “buying environment”.
5. How to ask a good question
Every salesperson should know how to facilitate conversation with their customers. Asking questions is a great way to guide the conversation in the direction you would like it to go, while still focusing on the customer and their needs. A great question engages the customer and helps you personalize your approach to fit their individual needs.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones get the sales? Train your people to stay on course and follow-up with prospects and customers. They may be closer to the sale than they think. Staying pleasantly persistent is the only way to maintain a good and constant relationship with the customer, who
Ask any of my Millionaire mentors and they will tell you that they understand that, in order to become rich, you MUST first apply the concept of leveraging. I have learned a great deal with the strategies that they have taught me and since I have been applying what I have learned, I have seen tremendous results. I am constantly working daily, at a steady pace to achieve my goals and with these powerful leverages, I know I will get there quickly.The purpose of this article is simple. I want to help like-minded individuals, such as yourself, to succeed with your goals like I am doing (With your permission, of course). Why you ask? Well I am a FIRM believer of the Universal Law I am sure you are familiar with – “The more we give, the more we get” and I believe beyond the shadow of a doubt, if you apply these Strategies of Leveraging on a consistent basis, you, too, will be rich beyond your wildest dreams.
6. How to listen
After you’ve asked the customer a good question, stop talking! LISTEN to the answer. Listening helps salespeople learn about their customers, which makes it easier to help them. Teach your staff how to listen, what to listen for and why it is important.
7. The power of networking
Networking is by far the most effective and efficient way to develop a strong customer base, regardless of what industry you’re in. It’s important that your salespeople know and practice the skills that are required to successfully network.
8. How to give a great presentation
How much hands-on training have your people had with delivering effective presentations? A great presentation is not only informative, but exciting for the customer. It may be the last or only opportunity you have to leave an impression on your customer – make it a good one!
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones get the sales? Train your people to stay on course and follow-up with prospects and customers. They may be closer to the sale than they think. Staying pleasantly persistent is the only way to maintain a good and constant relationship with the customer, who
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.There are distinct processes that enhance problem identification and idea generation and, similarly, distinct processes that enhance idea selection, development and commercialisation. Whilst there is no sure fire route to commercial success, these processes improve the probability that good ideas will be generated and selected and that investment in developing and commercialising those ideas will not be wasted.One of the useful methods of valuing ideas is to compare the type of idea with those types of ideas that have previously been most successful.Franklin (2003) notes that some kinds of ideas are more successful than others. He notes six types:a) Need spotting – involves actively finding an answer to a problem.b) Solut
9. How to think outside the box
Life isn’t linear, and sales aren’t either. Teach, encourage, and applaud creative approaches to even common problems. Being able to think on their feet will help them adapt to the ever-changing demands of the customer and their unique approaches will separate them from the competition.
10. How to manage their time
With effective time management, your sales staff will learn to prioritize their responsibilities and get the important things done first. It will maximize their time and keep them organized and efficient. It will also keep them healthier and happier, which will keep your customers feeling relaxed as well.
11. The right way to be persistent
There are pushy salespeople and there are pleasantly persistent salespeople. Guess which ones get the sales? Train your people to stay on course and follow-up with prospects and customers. They may be closer to the sale than they think. Staying pleasantly persistent is the only way to maintain a good and constant relationship with the customer, who may be close to saying yes!
12. Self-confidence
Without self-confidence, all other training is wasted. Teaching your staff to be confident will encourage them to recognize and develop their skills. Confidence helps people speak with authority and pride in who they are and what product they have chosen to represent. Teach your employees that they are the greatest salespeople in the world, representing the greatest product in the world and working for the greatest company in the world. When they believe it, so will your customers.
13. Customer success stories
All great salespeople have great stories about how their product and their company perform for their customers. These stories are like evidence; they show you and your future customers what you are capable of doing for them. Make it a part of your initial and ongoing training to share these stories among your sales staff. The most powerful lesson is shown through example.
Everybody Wins
Too often we are so focused on getting the desired results that we forget the people we need to get us there. Don’t lose sight of the big picture and neglect to take the opportunity to set up a training program that actually works.
The next time you feel the natural urge to set up a new system of control for your salespeople, realize that you may just be boxing your people in. Emphasize the importance of company values and principles to keep everyone focused on the common goal, but encourage everyone to be unique in their approach. With this system, everybody wins.
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