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  • Answer Upon - Something Strange Happening in Sales

    Guaranteed Selling: I'm Sure You’re Going To Love It!
    Recently, I wrote an article about the awesome value of using guarantees in selling.When properly crafted and communicated, they lower buyers’ perceived risks, making them inclined to agree faster, more often, and to purchase in larger quantities.Very few people, statistically, will undo deals, so the advantages of guarantees tend to outweigh the disadvantages.But there is a warning I should issue.You have to make sure that your MESSAGE doesn’t backfire; that you don’t oversell the “out-clause” so much that you train your buyers to do the wrong thing, in droves.
    our clients singing your praises (or the praises of your company) in their own words, The song is sweet to the ears of your prospects who are looking for solutions.

    Make sure your testimonials are specific and include numbers.

    The secret to powerful testimonials is in the bottom line results described by your happy clients. Such as, “These guys increased my revenues by more than 20%.”

    Let’s face it. Those 4-color glossy brochures, that go on and on and on about your company have an unintended impact. They leave your prospects under whelmed, with thoughts of “who cares”, and the sense that you expect them to break into a chorus of “How Great Thou Art!”

    If you listen to your prospects and really hear what they need from you in order to invite you in … your approach will be considerably different. Better yet the impact wi

    A Dorm Room With A View
    As a senior in high school, he paid cash for a BMW with money made by selling newspapers. In 1983, as a college freshman, he sold custom-made PCs and parts out of his dorm room…hiding them behind his roommate’s shower curtain whenever Mom and Dad visited. A year later, with just $1,000 in start-up capital, he dropped out of school to focus fully on his expanding business. It took him just eight years to become the youngest CEO ever of a Fortune 500 company.Today, he is one of the richest people on the planet, with a net worth estimated to be greater than $14 billion. His company employs ne
    That nasty, predictable objection doesn’t have the same old sting it used to have.

    You know the objection most of us think is a not-so-subtle-brush-off. The one stated by the gatekeepers who cut us off mid-sentence saying, “Could you send him something in writing?”

    It’s strange how one day a phrase can sound so negative. Then, with one teeny, tiny change in thinking the very same words bring hope.

    All of a sudden instead of rejection and a tightly closed door, these words bring to mind the picture of a wide open door and a fountain spilling over with opportunity.

    At least that’s what’s happening in the minds of your colleagues who have enough profitable experience now to wholeheartedly embrace this change in thinking. Those who no longer interpret “Could you send him something in writing” as a semi-polite “thanks, but no thanks!”

    Many successful sales professionals now welcome those words as they filter them through a new lens of understanding. These sales pros know that the request for something in writing is “executive assistant shorthand” for …

    “I’ve heard enough. You’ve made it past me. Give me something good to give him”

    Her thought process goes along these lines, “ I think he very well may be interested in what you have to offer. Having said that, my executive has so much going on in his brain that he needs help getting his brain out of the stratosphere to settle down on one topic, in particular a new topic such as yours! Please, help me, help him by sending something in writing that will give him a good idea of how your products/services will help him resolve his most pressing business issues.”

    This interpretation of gatekeeper lingo makes you pause and rethink, doesn’t it?

    As you ponder this angle, your next question becomes, “OK, now that I have an open door to send them something … what can I send that will compel the decision maker to invite me in for a meeting. What exactly should I send to this particular prospect?”

    Let’s start with what you don’t send.

    Do not send the 4-color glossy brochure packet that talks all about your company, how long it has been in business, and the oh-so-flattering picture of your company president. Your prospect doesn’t care. Nothing in that brochure helps him figure out how to solve his business problems.

    Now, here’s what you do send.

    Fax a one page, black and white executive summary of results. Preferably in the form of testimonials from other executive clients of yours who articulate what your products and services have contributed to their businesses.

    At the top of the sheet, in bold and centered be sure to put your carefully crafted benefit statement. You know, the statement that answers your prospect’s unspoken question … “What will I get out of the deal if I do business with this caller?”

    The more specific you can get the more compelling the benefit statement. Here’s an example to which most of us can relate. The phrase “Domino’s Delivers” doesn’t pack nearly the same punch as the phrase “Domino’s Delivers in 30 minutes or Less Guaranteed!”

    On the balance of the faxable one-sheet you’ll want to pack in testimonials. Comments from your happy clients that reveal the results they have reaped from doing business with you.

    Note: When you say how great you are, the words sound distastefully prideful. But when your clients singing your praises (or the praises of your company) in their own words, The song is sweet to the ears of your prospects who are looking for solutions.

    Make sure your testimonials are specific and include numbers.

    The secret to powerful testimonials is in the bottom line results described by your happy clients. Such as, “These guys increased my revenues by more than 20%.”

    Let’s face it. Those 4-color glossy brochures, that go on and on and on about your company have an unintended impact. They leave your prospects under whelmed, with thoughts of “who cares”, and the sense that you expect them to break into a chorus of “How Great Thou Art!”

    If you listen to your prospects and really hear what they need from you in order to invite you in … your approach will be considerably different. Better yet the impact wil

    Tips for Handling On the Job Setbacks
    If you’ve chosen a business career, you will inevitably experience some type of setback. And whether your pet project is canceled, your performance review is a bust, you get turned down for a promotion, or you’re asked to leave the company, setbacks hurt big time. Nevertheless, if you start thinking of yourself as a victim or allow yourself to lapse into prolonged negativity, you won’t be hurting anyone except yourself. Worrying until you get sick, abusing drugs or denying that you’ve reached an impasse won’t help either. The best strategy for making a comeback is to recognize the reality of
    no thanks!”

    Many successful sales professionals now welcome those words as they filter them through a new lens of understanding. These sales pros know that the request for something in writing is “executive assistant shorthand” for …

    “I’ve heard enough. You’ve made it past me. Give me something good to give him”

    Her thought process goes along these lines, “ I think he very well may be interested in what you have to offer. Having said that, my executive has so much going on in his brain that he needs help getting his brain out of the stratosphere to settle down on one topic, in particular a new topic such as yours! Please, help me, help him by sending something in writing that will give him a good idea of how your products/services will help him resolve his most pressing business issues.”

    This interpretation of gatekeeper lingo makes you pause and rethink, doesn’t it?

    As you ponder this angle, your next question becomes, “OK, now that I have an open door to send them something … what can I send that will compel the decision maker to invite me in for a meeting. What exactly should I send to this particular prospect?”

    Let’s start with what you don’t send.

    Do not send the 4-color glossy brochure packet that talks all about your company, how long it has been in business, and the oh-so-flattering picture of your company president. Your prospect doesn’t care. Nothing in that brochure helps him figure out how to solve his business problems.

    Now, here’s what you do send.

    Fax a one page, black and white executive summary of results. Preferably in the form of testimonials from other executive clients of yours who articulate what your products and services have contributed to their businesses.

    At the top of the sheet, in bold and centered be sure to put your carefully crafted benefit statement. You know, the statement that answers your prospect’s unspoken question … “What will I get out of the deal if I do business with this caller?”

    The more specific you can get the more compelling the benefit statement. Here’s an example to which most of us can relate. The phrase “Domino’s Delivers” doesn’t pack nearly the same punch as the phrase “Domino’s Delivers in 30 minutes or Less Guaranteed!”

    On the balance of the faxable one-sheet you’ll want to pack in testimonials. Comments from your happy clients that reveal the results they have reaped from doing business with you.

    Note: When you say how great you are, the words sound distastefully prideful. But when your clients singing your praises (or the praises of your company) in their own words, The song is sweet to the ears of your prospects who are looking for solutions.

    Make sure your testimonials are specific and include numbers.

    The secret to powerful testimonials is in the bottom line results described by your happy clients. Such as, “These guys increased my revenues by more than 20%.”

    Let’s face it. Those 4-color glossy brochures, that go on and on and on about your company have an unintended impact. They leave your prospects under whelmed, with thoughts of “who cares”, and the sense that you expect them to break into a chorus of “How Great Thou Art!”

    If you listen to your prospects and really hear what they need from you in order to invite you in … your approach will be considerably different. Better yet the impact wi

    Get Ready For PR!
    or Ten Ways to Effortlessly Become More Media Aware.1. Let’s start by making a list of all that you usually read (and you can do this as a team if there are more than one of you). Include things that you read for fun as well as business, things that you regularly read whilst sitting outside your client’s/MD’s office, and websites that you usually visit.2. Now go through that list and cross out anything that you wouldn’t want your business to be seen in, wouldn’t do your business any good to be seen in anyway (but do include places where you already have a media presence as this need
    er lingo makes you pause and rethink, doesn’t it?

    As you ponder this angle, your next question becomes, “OK, now that I have an open door to send them something … what can I send that will compel the decision maker to invite me in for a meeting. What exactly should I send to this particular prospect?”

    Let’s start with what you don’t send.

    Do not send the 4-color glossy brochure packet that talks all about your company, how long it has been in business, and the oh-so-flattering picture of your company president. Your prospect doesn’t care. Nothing in that brochure helps him figure out how to solve his business problems.

    Now, here’s what you do send.

    Fax a one page, black and white executive summary of results. Preferably in the form of testimonials from other executive clients of yours who articulate what your products and services have contributed to their businesses.

    At the top of the sheet, in bold and centered be sure to put your carefully crafted benefit statement. You know, the statement that answers your prospect’s unspoken question … “What will I get out of the deal if I do business with this caller?”

    The more specific you can get the more compelling the benefit statement. Here’s an example to which most of us can relate. The phrase “Domino’s Delivers” doesn’t pack nearly the same punch as the phrase “Domino’s Delivers in 30 minutes or Less Guaranteed!”

    On the balance of the faxable one-sheet you’ll want to pack in testimonials. Comments from your happy clients that reveal the results they have reaped from doing business with you.

    Note: When you say how great you are, the words sound distastefully prideful. But when your clients singing your praises (or the praises of your company) in their own words, The song is sweet to the ears of your prospects who are looking for solutions.

    Make sure your testimonials are specific and include numbers.

    The secret to powerful testimonials is in the bottom line results described by your happy clients. Such as, “These guys increased my revenues by more than 20%.”

    Let’s face it. Those 4-color glossy brochures, that go on and on and on about your company have an unintended impact. They leave your prospects under whelmed, with thoughts of “who cares”, and the sense that you expect them to break into a chorus of “How Great Thou Art!”

    If you listen to your prospects and really hear what they need from you in order to invite you in … your approach will be considerably different. Better yet the impact wi

    How to get the Size of your Advertisement Right
    The size of your ad is a vital decision, for if you try and squeeze too much into a small space to save money then you run the risk of having fewer people read your ad, and dramatically reducing your response rate. Conversely, if you use a quarter page to say what could have drawn as much attention with an eighth, then you are wasting money.So the first thing to consider on the road to a correctly sized ad is your message. What exactly are you selling, and how many benefits and features do you really need the advertisement to carry. Ask yourself the following questions: Must I r
    roducts and services have contributed to their businesses.

    At the top of the sheet, in bold and centered be sure to put your carefully crafted benefit statement. You know, the statement that answers your prospect’s unspoken question … “What will I get out of the deal if I do business with this caller?”

    The more specific you can get the more compelling the benefit statement. Here’s an example to which most of us can relate. The phrase “Domino’s Delivers” doesn’t pack nearly the same punch as the phrase “Domino’s Delivers in 30 minutes or Less Guaranteed!”

    On the balance of the faxable one-sheet you’ll want to pack in testimonials. Comments from your happy clients that reveal the results they have reaped from doing business with you.

    Note: When you say how great you are, the words sound distastefully prideful. But when your clients singing your praises (or the praises of your company) in their own words, The song is sweet to the ears of your prospects who are looking for solutions.

    Make sure your testimonials are specific and include numbers.

    The secret to powerful testimonials is in the bottom line results described by your happy clients. Such as, “These guys increased my revenues by more than 20%.”

    Let’s face it. Those 4-color glossy brochures, that go on and on and on about your company have an unintended impact. They leave your prospects under whelmed, with thoughts of “who cares”, and the sense that you expect them to break into a chorus of “How Great Thou Art!”

    If you listen to your prospects and really hear what they need from you in order to invite you in … your approach will be considerably different. Better yet the impact wi

    Profiles of the Powerful: Advertising Exec Steve Grasse
    After ten minutes with Ed Tettemer in the offices of the agency he founded with partner, Steve Red, you begin to understand the agency's passion for excellence. After an hour with Ed, you begin to understand the intensity of his personal passion. You begin to understand it but I have a feeling that, even after days and days of exposure to him, you probably wouldn't get the whole picture."Passion," the word, may seem descriptive of a complicated set of feelings and opinions. Oddly, in thinking about Ed Tettemer's passion for his agency and its clients, it seems rather simple. It's just that
    our clients singing your praises (or the praises of your company) in their own words, The song is sweet to the ears of your prospects who are looking for solutions.

    Make sure your testimonials are specific and include numbers.

    The secret to powerful testimonials is in the bottom line results described by your happy clients. Such as, “These guys increased my revenues by more than 20%.”

    Let’s face it. Those 4-color glossy brochures, that go on and on and on about your company have an unintended impact. They leave your prospects under whelmed, with thoughts of “who cares”, and the sense that you expect them to break into a chorus of “How Great Thou Art!”

    If you listen to your prospects and really hear what they need from you in order to invite you in … your approach will be considerably different. Better yet the impact will be different as they receive one-sheet from you that presents solutions to their problems.

    Stop sending the stuff that makes you look like a feathered peacock. Start sending the stuff that assures your prospects that the solution to his or her most pressing business problem is your products and services.

    Focus on you and you’ll be spending more time with you. Focus on serving the needs of your prospects and marvel as they roll out the red carpet with welcoming trumpets et al!

    Forward this article to friends—they’ll thank you for it!

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