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Answer Upon - The Seven Secrets of Great Customer Service
There has been a complete turnaround in the concept of manpower management in most leading companies. The focus has shifted from authoritarian style of management to a more personal and caring style, which treats people who make up a company as associates and comrades. This change in attitude has led to the formation of the Associate Acknowledgment program that helps improve employee communication with the management and boost their morale. This kind of a work environment makes the employees feel supported, celebrated and acknowledged. One part of this program is the Employee bereavement policy that conveys sympathy for staff members that have suffered a family death.Flowers and a condolence card are the most commonly used ideas. However, there are a lot of other options available for
4. The customer is always right
Even if they are stressed out and totally unreasonable, I never argue with a customer. Some of my customers are coordinating two or three shipments of furniture on one day. Many of them just built a new log cabin, and have
Set goals for your small business, write them down on paper and commit yourself to them! If you do, you will come out as a successful small business entrepreneur!The everyday small business operations such as : keeping up with email, maintain your web site, checking traffic statistics, surf the web for new ideas etc, may consume the time you need to use for necessary actions developing your small business. If you don't watch it, it might have a very negative impact on your ability to achieve your goals.Now, how do you take your business all the way? How can you avoid to be distracted from what you have to do? Create a Five Tasks a day schedule! Do five small tasks every day that help take your small business one step at the time closer to your goals.Create An Action Plan
There’s a new sub shop in town, and their service—and food—are exceptional. We live in a small town with limited options, so the first thing I did after trying this recently arrived spectacular fare was tell the next five people I saw. I wasn’t really trying to be a walking billboard, it just came naturally.
That, of course, is what every thinking business person wants to have customers do for their business. What could be a more effective marketing tool than a truly excited “customer evangelist”? If you want customers to truly fall in love with your business, here are some things you can do:
1. Make a Commitment
If you don’t commit to great customer service, you can be sure it won’t happen. Devote yourself to treating your customers right. Develop a company culture that focuses on customer service, and go above and beyond the call of duty. Your customers will thank-you for it, and more than likely, tell their friends.
2. Know Your Stuff
Customers are pretty astute judges of character. If you are competent, confident and knowledgeable, you stand a better chance of winning their confidence and trust. I have a long list of questions customers usually ask when buying log furniture, and I know the answers to those questions like the back of my hand. You might say this comes from selling log furniture for five years, but it took more than that.
When I first started into this business, I kept a list of questions customers asked. Questions about shipping, product weight, log bed assembly, warranties—the list goes on. I memorized the answers to those questions, and that initial groundwork has helped me immensely over the years.
3. Get Acquainted and Follow the Golden Rule
Some customers aren’t chatty, and that’s fine. But some do like to talk, and it takes a fair amount of conversation to wrap up a large log furniture order. Some transactions are pretty cut-and-dried, but on some, by the time their furniture is delivered, the customer feels like an old friend. I feel a very strong obligation to them, and they sense that. They trusted me with their money, and they want quality furniture for their mountain cabin or chalet on the lake.
A friendly phone relationship goes a long way towards working out a smooth transaction and delivery, and customers who have connected with you will be a lot more likely to shout from the housetops that they are thrilled with your customer service. The bottom line for me is to treat customers how I want to be treated. If you treat your customers with courtesy and respect, they will not only appreciate it, but be much more likely to send their friends your way.
4. The customer is always right
Even if they are stressed out and totally unreasonable, I never argue with a customer. Some of my customers are coordinating two or three shipments of furniture on one day. Many of them just built a new log cabin, and have a
If you suffer from a long-term mental illness, like bipolar disorder, it's possible that your level of confidence in your ability to successfully start and manage a business of your own has eroded with time. Your efforts in the past may have left you feeling like a square peg trying to fit into a round hole - both in your business pursuits, and in the path of traditional employment.If not approached correctly, starting a business can be dangerous for a person with bipolar disorder, adding fuel to the fires of both mania and depression. People with bipolar disorder can be subject to manic delusions of grandeur, pursuing unrealistic business ideas, along with having grandiose and unrealistic expectations of themselves. After the period of mania wears off, the depressive mindset will
1. Make a Commitment
If you don’t commit to great customer service, you can be sure it won’t happen. Devote yourself to treating your customers right. Develop a company culture that focuses on customer service, and go above and beyond the call of duty. Your customers will thank-you for it, and more than likely, tell their friends.
2. Know Your Stuff
Customers are pretty astute judges of character. If you are competent, confident and knowledgeable, you stand a better chance of winning their confidence and trust. I have a long list of questions customers usually ask when buying log furniture, and I know the answers to those questions like the back of my hand. You might say this comes from selling log furniture for five years, but it took more than that.
When I first started into this business, I kept a list of questions customers asked. Questions about shipping, product weight, log bed assembly, warranties—the list goes on. I memorized the answers to those questions, and that initial groundwork has helped me immensely over the years.
3. Get Acquainted and Follow the Golden Rule
Some customers aren’t chatty, and that’s fine. But some do like to talk, and it takes a fair amount of conversation to wrap up a large log furniture order. Some transactions are pretty cut-and-dried, but on some, by the time their furniture is delivered, the customer feels like an old friend. I feel a very strong obligation to them, and they sense that. They trusted me with their money, and they want quality furniture for their mountain cabin or chalet on the lake.
A friendly phone relationship goes a long way towards working out a smooth transaction and delivery, and customers who have connected with you will be a lot more likely to shout from the housetops that they are thrilled with your customer service. The bottom line for me is to treat customers how I want to be treated. If you treat your customers with courtesy and respect, they will not only appreciate it, but be much more likely to send their friends your way.
4. The customer is always right
Even if they are stressed out and totally unreasonable, I never argue with a customer. Some of my customers are coordinating two or three shipments of furniture on one day. Many of them just built a new log cabin, and have
After hearing Daniel Pink speak about his new book A Whole New Mind: Moving from the Information Age to the Conceptual Age for the fourth time, I finally read it cover to cover (less than a day). I finally got what he's talking about when he says jobs that are high touch are here to stay. That is, jobs that builds relationships between business and client whether it's B2B or B2C. To that end, he advocates that we incorporate more storytelling into our relationships, that we make a point with a story, not just facts which everyone knows they need but still find boring. The reason is that stories are easier to remember. He goes on to list some of our contemporary characteristics distinguishing stories from facts:Facts illuminate..........Stories amuseFacts reveal..............Sto
When I first started into this business, I kept a list of questions customers asked. Questions about shipping, product weight, log bed assembly, warranties—the list goes on. I memorized the answers to those questions, and that initial groundwork has helped me immensely over the years.
3. Get Acquainted and Follow the Golden Rule
Some customers aren’t chatty, and that’s fine. But some do like to talk, and it takes a fair amount of conversation to wrap up a large log furniture order. Some transactions are pretty cut-and-dried, but on some, by the time their furniture is delivered, the customer feels like an old friend. I feel a very strong obligation to them, and they sense that. They trusted me with their money, and they want quality furniture for their mountain cabin or chalet on the lake.
A friendly phone relationship goes a long way towards working out a smooth transaction and delivery, and customers who have connected with you will be a lot more likely to shout from the housetops that they are thrilled with your customer service. The bottom line for me is to treat customers how I want to be treated. If you treat your customers with courtesy and respect, they will not only appreciate it, but be much more likely to send their friends your way.
4. The customer is always right
Even if they are stressed out and totally unreasonable, I never argue with a customer. Some of my customers are coordinating two or three shipments of furniture on one day. Many of them just built a new log cabin, and have
For decades, businesses and factories monitored the working hours of their employees using time clocks. A particular favorite was the punch card system, where the employee had to insert their card into the time clock, so their hours could be stamped on the card. The payroll officer would then collect these cards each week and pay the employees accordingly.It's a simple system, but unfortunately it's also very easy to cheat. Joe Bloggs is a bit late today? That's okay, John Doe can pop his card in the time clock and nobody will know the difference. Most companies have severe penalties in place for employees found faking time clock information, particularly clocking on or off for other employees, but the chances of detecting it have always been small.Not only is the system o
A friendly phone relationship goes a long way towards working out a smooth transaction and delivery, and customers who have connected with you will be a lot more likely to shout from the housetops that they are thrilled with your customer service. The bottom line for me is to treat customers how I want to be treated. If you treat your customers with courtesy and respect, they will not only appreciate it, but be much more likely to send their friends your way.
4. The customer is always right
Even if they are stressed out and totally unreasonable, I never argue with a customer. Some of my customers are coordinating two or three shipments of furniture on one day. Many of them just built a new log cabin, and have
Warehousing is an important function of physical distribution, particularly when a manufacturer produces consumer goods. A commercial building for the storage of goods is known as a warehouse.Some inventory is kept at or near the plant, and the rest is in warehouses in other locations. A company can own private warehouses and also rent space in public warehouses. Strong warehouses store goods for moderate-to-longer time periods. Distribution warehouses receive goods from various company plants and suppliers, and move them out as soon as possible. Some warehouses provide facilities like cold storage. There are specialized warehouses for agricultural products.The older, multistoried warehouses have slow elevators and inefficient material-handling procedures. These older systems a
4. The customer is always right
Even if they are stressed out and totally unreasonable, I never argue with a customer. Some of my customers are coordinating two or three shipments of furniture on one day. Many of them just built a new log cabin, and have a lot going on. Then a semi truck gets stuck on their mountain road, or their vacation is almost over and the furniture has to come in a three-day window of time, and the customer gets worked up. It’s been my steady experience that if I am calm, reasonable and fair with a customer, they will respond in like manner. There are still a lot of good people in this world—and if you treat them well—even if they are under stress for some reason totally unrelated to you, they will usually respond to that.
5. Communication is Key
We can give people a pretty good idea of when their log furniture will be delivered, right when they order. But since it sometimes takes 2-3 weeks to arrive, communication is very important in our business. People like to know when their furniture shipped. They like to get a tracking number. They like to know what to expect when the shipment arrives.
Customers really appreciate it when you respond to their inquiries with a sense of urgency. They want a quick resolution to their concerns, and if you can provide it, you stand an excellent chance of winning their repeat business.
6. Expect the Best out of People
I had a customer order a log bed from me yesterday whose credit card wouldn’t go through. I kept getting address mismatches on her card. I called the merchant account processor, and they suggested it might be fraud. I was concerned, yet the customer did seem legit. In the end, it turned out there as a glitch between American Express and my credit card processor. After some checking, American Express assured me that all was well with the customer. During this time, I had thoughts about fraud but never let on to the customer what I was thinking. Even though I had questions, I chose to expect the best.
This doesn’t mean I put through the transaction until all seemed to be well. But it does pay off to give the customer the benefit of the doubt. Often people will only rise as high as your expectations of them. If you expect them to be a jerk, or treat them like a jerk, an otherwise nice person may get annoyed and act like a jerk. And the reverse is also true.
7. Keep your Promises
The lady who just ordered the log bed has to have it in two weeks. When she first asked for that, I had to do some checking. I simply do not make a promise unless I know I can keep it. I had to get
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