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Answer Upon - How To Eat Humble Pie
Are you a business owner looking to make use of call centers and the services they provide? The use of call centers can increase your productivity. What does this mean for the small business person? It means an increase in your bottom line - truly a benefit derived from the use of call centers and the servic
Add Value This is a great time to offer a service or product to your client that provides added value. You made a mistake; there is some cost or consequence for your client. Adding value is a sign of acknowledging the inconvenience caused for your client.
Be Gracious Your client may be upset initially about the mistake. That is underst
If you are a businessman or you think about becoming one, then you should look for reliable information about business for sale. What are your choices? You can choose from several sources of information, judging about their reliability: friends, partners, business news and Internet. Let’s analyze your possibili
I recently received a phone call from a business associate and good friend – let’s call him ‘John’. He is a Financial Planner, intelligent, very good at his job, very conscientious and caring.
“Linda, I need your advice … I have done something really stupid” he says. John had met with new clients, several days before, for their initial Financial Planning session. This session lasted 2-3 hours, mountains of important information is gathered which allows John to start creating their Financial Road Map.
“The file is lost!” John says. “I have turned the office upside down; I have checked with every planner in the company; searched my car, the bins, everywhere … 3 hours of work and important information is missing and I can’t progress work for the clients without it. What should I do?”
It was time for John to learn how to eat Humble Pie …
HOW TO EAT HUMBLE PIE
Act Promptly The sooner you take action the better your clients will receive the news. It is tempting to wait in the hope the problem will magically disappear … 9 times out of 10 it doesn’t!
Be Honest Mistakes happen to everyone. Be totally honest with your clients about what has happened and the consequence. Honesty breeds respect.
Have a Plan Have a plan to rectify the mistake before you speak to your clients. It affirms your professional integrity and helps them feel they are being looked after.
Add Value This is a great time to offer a service or product to your client that provides added value. You made a mistake; there is some cost or consequence for your client. Adding value is a sign of acknowledging the inconvenience caused for your client.
Be Gracious Your client may be upset initially about the mistake. That is understa
Media publicity is something you want to generate. It's free and it gets you the type of exposure most people pay a lot of money for. The key with media publicity is that you can use it for your own publicity over and over again.Here are some ways to become savvy around reporters that will maximize your
“Linda, I need your advice … I have done something really stupid” he says. John had met with new clients, several days before, for their initial Financial Planning session. This session lasted 2-3 hours, mountains of important information is gathered which allows John to start creating their Financial Road Map.
“The file is lost!” John says. “I have turned the office upside down; I have checked with every planner in the company; searched my car, the bins, everywhere … 3 hours of work and important information is missing and I can’t progress work for the clients without it. What should I do?”
It was time for John to learn how to eat Humble Pie …
HOW TO EAT HUMBLE PIE
Act Promptly The sooner you take action the better your clients will receive the news. It is tempting to wait in the hope the problem will magically disappear … 9 times out of 10 it doesn’t!
Be Honest Mistakes happen to everyone. Be totally honest with your clients about what has happened and the consequence. Honesty breeds respect.
Have a Plan Have a plan to rectify the mistake before you speak to your clients. It affirms your professional integrity and helps them feel they are being looked after.
Add Value This is a great time to offer a service or product to your client that provides added value. You made a mistake; there is some cost or consequence for your client. Adding value is a sign of acknowledging the inconvenience caused for your client.
Be Gracious Your client may be upset initially about the mistake. That is underst
You are getting a good deal when you accept the fact that the right PR really CAN alter individual perception and lead to the changed behaviors you need.Especially when you recognize that people really DO act upon their perceptions of the facts they hear about your operations, and about you as a
It was time for John to learn how to eat Humble Pie …
HOW TO EAT HUMBLE PIE
Act Promptly The sooner you take action the better your clients will receive the news. It is tempting to wait in the hope the problem will magically disappear … 9 times out of 10 it doesn’t!
Be Honest Mistakes happen to everyone. Be totally honest with your clients about what has happened and the consequence. Honesty breeds respect.
Have a Plan Have a plan to rectify the mistake before you speak to your clients. It affirms your professional integrity and helps them feel they are being looked after.
Add Value This is a great time to offer a service or product to your client that provides added value. You made a mistake; there is some cost or consequence for your client. Adding value is a sign of acknowledging the inconvenience caused for your client.
Be Gracious Your client may be upset initially about the mistake. That is underst
I was introduced to the concept of “Thank you notes” when I was about five years old. My teenage cousin just presented me with a coveted new birthday present – a soft, cuddly, gray and white teddy bear. I was overjoyed receiving this bundle of joy but my cousin, who could not attend my birthday party, was una
Be Honest Mistakes happen to everyone. Be totally honest with your clients about what has happened and the consequence. Honesty breeds respect.
Have a Plan Have a plan to rectify the mistake before you speak to your clients. It affirms your professional integrity and helps them feel they are being looked after.
Add Value This is a great time to offer a service or product to your client that provides added value. You made a mistake; there is some cost or consequence for your client. Adding value is a sign of acknowledging the inconvenience caused for your client.
Be Gracious Your client may be upset initially about the mistake. That is underst
Status exists in all societies but varies in fundamental ways. Cross cultural differences in they way in which we perceive status, gain status and react to status differ from culture to culture.In this article we examine the cross cultural differences with relation to status and analyse how they manifest
Add Value This is a great time to offer a service or product to your client that provides added value. You made a mistake; there is some cost or consequence for your client. Adding value is a sign of acknowledging the inconvenience caused for your client.
Be Gracious Your client may be upset initially about the mistake. That is understandable … Accept their reactions graciously – they will pass.
So John went back to his new clients and ate Humble Pie. The new clients were very understanding and scheduled a time to redo the 3 hours of work.
By eating Humble Pie John had shown his clients he was honest and committed to doing a great job for them. John learnt that eating Humble Pie was not as hard as he expected it to be.
48 hours later the file reappeared – the work didn’t have to be redone after all! Funny how the world works …
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