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Answer Upon - Seven Ways to Improve Your Results with Follow-up
Buying a Franchise is a great business opportunity as the majority of franchisees are still trading successfully after 7 years (source - US Department of Commerce figures). Before you start looking at franchises, decide which market niche you want to enter. Choose a field that not only creates a livelihood but one that you personally will enjoy.You also have to analyse your self. Are you good at sales? If you do not like being cooped in to one environment, then a franchise which demands that you out and meet people might be good for you.Do you prefer it if the cu
5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday – live or on their voice mail. I have done this occasionally in the past – but have made it a more normal part of my routine as well. Why? Because it makes peop
If all you want are brochures, press releases and broadcast plugs, and you’re getting them, good show!But, as a business, non-profit, government agency or association manager, if you want the very best that public relations has to offer, you may want to think about PR a little differently. Say, like this: I really need to do something meaningful about the behaviors of those important outside audiences that MOST affect the group, department, division or subsidiary I manage.Thus, you might conclude that you need to create the kind of external stakeho
One of the most important and yet overlooked skills in business today is follow-up.
This applies to many parts of our business: Customer service and care, marketing, leadership, networking, branding, and more. It is a habit and a discipline that, when used effectively and regularly, will change your results and your life.
Here are seven ways to incorporate more follow-up into your practices – and therefore seven ways to increase your results.
1. Say thank you. First and foremost, the must-do follow-up habit is to say thank you. Send an email, make a call, or best of all, send a hand written note. Tell the Customer thanks for the new order. Tell the employee how much you appreciate their extra effort (or their normal effort over the long haul). Thank a person for a referral. Thank a colleague for the book or website recommendation. We all sent thank you cards after receiving graduation and wedding gifts. And while you may have done it because it was expected, it was really good practice for the rest of your life. I have a recurring task on my task list. It reads “Who do I need to thank today?” Who do you need to thank today?
2. Ask for feedback. After completing a project, meeting, training session, consulting engagement, or whatever, ask for some feedback. Preface your request by saying that you want to not only make sure that you have met their needs, but that you want to know how to continue to improve. Be open to what will be shared and show your gratitude, by referring to item 1 above.
3. Keep track. You’ve given an employee some coaching or help on a specific issue, so follow-up to see how it is going and how you can help now. You completed a project for a Client six months ago – so follow-up to see how it is going now and if the results match what had been expected. Follow-up isn’t just a one time deal – it is an on-going commitment. You likely are interested in the progress others are making. Let them know by staying in touch and seeing how things are going and how you might be able to help.
4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group’s progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.
5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday – live or on their voice mail. I have done this occasionally in the past – but have made it a more normal part of my routine as well. Why? Because it makes peop
While opening a business is often a gamble of sorts, in the world of online niche marketing, your greatest asset is often finding the right niche to expose and profit from. Granted, it takes time and expense to find the niche that's just right for you, but it's pay-off can be immense. No, there are no guarantees in this line of work, but neither do offline businesses get guarantees of certain income.However, here are certain strategies for choosing a niche that has a high probability of success.Some schools of thought propound the idea tha supply and demand is
1. Say thank you. First and foremost, the must-do follow-up habit is to say thank you. Send an email, make a call, or best of all, send a hand written note. Tell the Customer thanks for the new order. Tell the employee how much you appreciate their extra effort (or their normal effort over the long haul). Thank a person for a referral. Thank a colleague for the book or website recommendation. We all sent thank you cards after receiving graduation and wedding gifts. And while you may have done it because it was expected, it was really good practice for the rest of your life. I have a recurring task on my task list. It reads “Who do I need to thank today?” Who do you need to thank today?
2. Ask for feedback. After completing a project, meeting, training session, consulting engagement, or whatever, ask for some feedback. Preface your request by saying that you want to not only make sure that you have met their needs, but that you want to know how to continue to improve. Be open to what will be shared and show your gratitude, by referring to item 1 above.
3. Keep track. You’ve given an employee some coaching or help on a specific issue, so follow-up to see how it is going and how you can help now. You completed a project for a Client six months ago – so follow-up to see how it is going now and if the results match what had been expected. Follow-up isn’t just a one time deal – it is an on-going commitment. You likely are interested in the progress others are making. Let them know by staying in touch and seeing how things are going and how you might be able to help.
4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group’s progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.
5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday – live or on their voice mail. I have done this occasionally in the past – but have made it a more normal part of my routine as well. Why? Because it makes peop
When a prospective client is talking to you, reading your newsletter, scanning your website, you can be sure that he has Radio Station WIIFM running through his head.Let's face it - customers don't really care about you and your company. Clients care about themselves.They care about WIIFM (pronounced wiffum) = What's In It For Me? Initially at least, they don't care how long you've been in business or how wonderful you are. Until they know what you can do for them, they're unlikely to want to know anything about you. Sounds harsh, doesn't it? But it's the cold,
2. Ask for feedback. After completing a project, meeting, training session, consulting engagement, or whatever, ask for some feedback. Preface your request by saying that you want to not only make sure that you have met their needs, but that you want to know how to continue to improve. Be open to what will be shared and show your gratitude, by referring to item 1 above.
3. Keep track. You’ve given an employee some coaching or help on a specific issue, so follow-up to see how it is going and how you can help now. You completed a project for a Client six months ago – so follow-up to see how it is going now and if the results match what had been expected. Follow-up isn’t just a one time deal – it is an on-going commitment. You likely are interested in the progress others are making. Let them know by staying in touch and seeing how things are going and how you might be able to help.
4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group’s progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.
5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday – live or on their voice mail. I have done this occasionally in the past – but have made it a more normal part of my routine as well. Why? Because it makes peop
A factor is basically a financial institution that purchases accounts receivable from businesses. The factor normally bears the credit risks associated with the accounts receivable purchased by it. There are about twenty firms in the United States engaged solely in factoring. These firms raise their operating funds by issue of equity and debt capital.The factoring agreement governs the relationship between the factor and the business whose accounts receivable the factor purchases. The following conditions are typically found in factoring agreements. The factor will se
4. Remain interested. This is one step beyond keeping track. It is remaining interested in the other person or group’s progress over the long term. Continue to check back on progress. Remaining interested shows that you care and have made the effort to remember about events and goals important to the other person.
5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday – live or on their voice mail. I have done this occasionally in the past – but have made it a more normal part of my routine as well. Why? Because it makes peop
In today’s fast paced world, being able to present our messages powerfully is not just an asset, but has become a necessity. Whether we are presenting one-on-one or to a large group, we will be successful if we make use of what I term as the Six Necessary Ps.The first “P” stands for Passion. If we are not passionate about our topic, our ideas, and/or our products, our presentation will lack enthusiasm and sincerity. No one loses credibility more quickly than the presenter/speaker who appears to be giving a canned speech that doesn’t come from the heart.
5. Remember important events. Holly on my team calls friends and colleagues on their birthdays and sings them Happy Birthday – live or on their voice mail. I have done this occasionally in the past – but have made it a more normal part of my routine as well. Why? Because it makes people smile. Your kids and parents expect a happy birthday wish, but do your Customers? Your employees? Your vendors? Maybe you don’t sing, but you can still wish people happy anniversary, happy birthday or happy St. Patrick’s Day – especially if they are Irish!
6. Share information you know matters to them. Have a colleague who has a rose garden? Send them the article about roses that you read last week. Have a co-worker who graduated from a certain college? Congratulate them when his team wins the big game. Have a Customer who loves tennis? Send them a link to the website you heard about that helps people improve their game. You get the idea. Follow-up by giving people information or comments that they know is just for them.
7. Have a plan. I have a process to call and track my conversations with my key contacts regularly. We have a process to connect with our most valued colleagues and Clients monthly. Our plan continues to be tweaked, but we have a plan because we know how important follow-up is. What is your plan?
Within my seven suggestions I have shared examples from all phases of business in order to show how pervasive and how valuable follow-up can be.
There is little about it that is hard. Being exceptionally good at follow-up requires focus, dedication, discipline, and a decision to do it. If you will make the decision you will become a more effective leader or supervisor. You will become a better networker. You will have greater sales. You will retain your relationships longer.
Any of these are reasons enough to make this decision. All of them put together prove my initial bold statement:
“One of the most important and yet overlooked skills in business today is follow-up.”
Where are you going to start?
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